Apple Event: May 7th at 7 am PT
Tried updating some apps recently but have not been able to. When I tap the update button, it opens the app itself. In the case the app prompts me to update via a pop-up message, nothing happens after I tap update on the pop-up.
I Have an ipad 2 and I'm running iOS 7.0.4. thing to note, I did have restrictions enabled an had to enable them but still no luck.
ANy any help would be appreciated.
iPad 2, iOS 7.0.4
The concern is that apple apparently is not aware there is a problem.
Apple tracks and catalogues their trouble tickets ... so they know what the top trouble-ticket item is, what the second from the top is and what the third from the top is ... and so on ... :-) ...
I have an iPhone 5S with IOS 7 and have the same problem. It is probably done on purpose to annoy users until they update to the latest IOS which supposedly has more security.
I am having the same problem. Running 7.0.6 on Ipad2. It says I have 14 updates but the Update All button is grayed out. When I click the update to the right of the program, all it does is open the program.
Anybody find a resolution yet?
Just got a reply from apple. Haven't had a chance to try out their suggestion but apparently I have apps on the ipad that are not from my main apple ID.
I'll let you guys know how it goes.
Not sure if that really is the problem. I've only used one Apple ID with my iPad Air. The list of apps that need updating has grown to 11.
You're right. I don't believe that is the problem either.
Here is what Apple replied with....
I’m sorry to know that you are unable to update some of the purchased apps on your iPad. I do certainly recognize the importance of getting the updated to enjoy new features. I will look into this and provide you with the necessary information in this situation.
I appreciate your effort in trying to reset the device and enabling the restrictions. However, it did not resolve your issue. Not to worry, I will assist you.
I reviewed your iTunes Store account and found that you have multiple iTunes Store accounts. Please, note that you can only update or download apps with the account you have originally bought them with. If you aren't sure which account you used to buy an app, please check the below given article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
If you don't see the app in your Purchase History, then it's probably on another account. Sign out of this account, and then try these steps again with your other accounts.
If you are unable to locate your accounts and if you would like to know your account names, you will need to contact our Account Security Team for security reasons. You can speak to an Account Security Advisor by calling our AppleCare technical support team. To find the right contact option for your country, see this article:
Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope the provided information is helpful in getting your apps updated. However, if the issue still persists, I suggest you to contact our Technical Support team advisor for further assistance. An Apple Care Advisor can tell you about our complimentary and fee-based support options and help you choose the best one for your product.
To find the phone number for your country, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Also, if you have any further queries regarding iTunes Store, please reply to this email. I will be happy to assist you.
I have only one apple ID and that is what I have purchased/downloaded all my apps with. When I am in iTunes I see that I have two entries that say "Purchased on philiposm's iPhone". One is probably my original loaner iPhone and the second one is after I gave that back to work and got my personal iPhone before leaving that job. However, like I said, I always used the same apple ID. I find it strange that all I see is the "Purchased on iPhone" and I don't see "Purchased on iPad".
Ive found a temporary solution that everyone may have overlooked. If you delete the app and download it again it works fine. Since when you download an app it gives you the newest version, the update option now disappears from the app store and you have the newest version downloaded. I had 8 apps that wouldn't update just like all of you. The app would just open when i would tap the update button. This solution is not that bad if you only have a few apps to update, however if you have 100+ apps that need an update this could take some time.
Came across a lengthy thread regarding wifi issues with 8.02. Some on there are beta testing IOS 8.1. We may have to wait for that to see if this issue will be corrected. Some are speculating end of month. Do a search for IOS 8.1 on internet - there is some information.
I have the same problem: iPhone 5, iPhone 4S, iPad Mini, and iPad 2, all on iOS 7.0.6.
Tried deleting & downloading last week, when I only had one app to update. Looked good, until the same app appeared for update the next day, along with several others. Now up to over 30 apps on some devices.
Star Traveler - Go back and read what the OP wrote. You really don't seem to have grasped the problem. And, FYI, when you have a lot of apps, restoring an iDevice as new is extremely time consuming and not much fun. I've seen nothing that would prompt me to do that at this point.
I read it originally. And what I know is that a corrupted or scrambled file in the system can sometimes cause odd things to happen. If that's the case, then installing a clean system can sometimes take care of odd problems. Besides that, this is something that I recommend people do at least once a year even when they have no problems at all.
One workaround without having to delete the app is to search for each app individually on the app store. Once you have found it, tap the description for the app not the open button. This will open a separate window in which the 'open' button turns to 'update'. Tapping update will now update the app. It's a pain when you have multiple apps to update (I had 26) but its the only workaround I've found
froggomad - You don't have to find the app in the store. You can just tap the description of the changes in your list of apps needing updates to get the working Update button. I only found that because of your post. Thanks!
Glad to be of help. Thank you for pposting your solution... That will definitely save a ton of time!
Cannot update Apps, App opens instead
