Turn off audio descriptions for Netflix on Apple TV

Just talked to Netflix customer support. Looks like it's a Netflix issue, not an Apple TV issue. And it didn't sound like they were aware of it so they were reporting it to their tech team who was checking it out. Sorry, not really a fix but at least they're aware of it.

It is not an issue with Apple TV, or any other device—it's an issue with the content itself. Also, it's just the first two episodes of the second season.

And it's actually not even a Netflix issue—it's rather an issue with what Netflix got from the distributor, because they seem to have delivered these particular episodes with the wrong audio tracks. My guess is, Netflix will have to request the correct ones and replace them with those in their system.

Not true - the afflicted episodes play without the audio track if you use a different device.

I stand corrected. Let's wait and see if and how Netflix responds.

I Figured out how to turn it off. Push the up arrow when the show is playing then hit select. It will be on subtitle. Push the Up arrow and then arrow over to the right to audio. arrow to the bottom English selection. Hit enter and the audio narration will turn off.

I was having this same problem with Orange is the New Black and have tried everything. Thank you so much for this fix, now I can enjoy watching the show without the audio discription🙂

Thanks a million for the fix, this just started all of a sudden for me and was driving me crazy!

I have been having this issue with a couple movies that I bought through itunes. By pressing and holding the OK button down on the remote it brings up a screen where you can look at chapters in the movie. At the top there is a list for Chapters, subtitles, Audio and Speakers. I checked subtitles and they were already off. I then chose audio and there were two options for English.The one selected was English (United States) AD, where as the other option English (United States) was not selected. I selected English (United States) and this has fix the vocal narration problem I was having with this movie.

Just an FYI, not all movies I have purchased have had this problem. Just a couple. I have never run into this problem on Netflix. Good luck to all.

you can turn off the audio description using your apple remote. While the movie is playing, press the upper arrow button, a screen will appear, hold down select button, then scroll over to audio and select "English"o

Douglas I already fixed mine and not the way you suggested so I don't know why you are replying to me.

OK i figured it out. If you are watching Netflix on your Apple TV, during the episode or whatever you're watching...press the ENTER key once to pause the tv. The Circle in between up, down, left, right. Then HOLD DOWN the center button for one second and a subtitles box will appear. You'll see Subtitles, Audio, Speakers. Select by pressing UP and RIGHT to the AUDIO section. There, it should say English and English - Audio Description. If Audio Description is selected, simply toggle to Audio>English...Press Enter. Problem is solved. No idea why this started happening all of a sudden but this will correct it.

Select show>Pause show with circle/enter/pause/select button> Hold down the same button for One second while show is paused>New Window appears>Toggle to Audio>Select English (it will be set to English Audio Description) if you're having this issue>Press enter button again on English (no audio description) and you'll be set.

On your Mac, simply select the boxes in the bottom right of your playing episode. it will look like the CC box you'd normally see. Turn it to English. Not English audio description.

hope this helps! it worked for me right away.

I had this issue on Apple TV…no Netflix involved while watching "Inside Out." Random issue...

On my Apple TV I went into Setting>General>Accessibility. Then turned off “Video Descriptions.” This worked for me and solved my issue immediately. If it doesn’t work for you, sorry.

This solution worked for me, held the center button down on Apple TV remote, then "subtitles" "Audio" options popped up, and sure enough under Audio, English- Audio Description was turned on, to fix the issue I just clicked on English.

Setting ➡️ General ➡️ Accessability ➡️ Under media click audio description and turn it off

I believe it has to be NETFLIX, it does it on my Iphn6S+, AppleTV, and I'd imagine the MacBookAir. Haven't tried the book yet