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Turn off audio descriptions for Netflix on Apple TV

When I began the new season of a show I was watching on Netflix, an audio description of the show suddenly started playing. I have searched high and low trying to figure out if it was AppleTV, Netflix, my remote (Harmony), or my TV (a Sharp Aquos) that suddenly decided I needed that feature. So far, no luck. Does anyone have a solution?


[Re-Titled by Moderator]

Apple TV

Posted on Oct 10, 2014 10:21 PM

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Posted on Oct 12, 2014 3:28 AM

Incorrect, but thanks for playing. This is not a subtitles issue - this is an audible, audio description issue. I can't even find where I would turn such a thing on, and searching online about audio descriptions suggest that Netflix doesn't even offer such a feature. It seems like perhaps this is something Netflix is close to rolling out, but the Apple TV software can't reflect its availability yet, so these glitches are occurring. My issue doesn't occur every show I watch either; it's temperamental.

49 replies

Aug 4, 2016 9:00 PM in response to MissJess85

It is correct.... Just a bit more explination. Hold the select/enter (big button) down while the movie is playing. You will get options. Make sure to scroll up and select audio. once audio is up, simply scroll down to the bottom and choose English. You are set...thanks for playing 😉 hope it helps! ( btw i ran into the problem when I was watching Stranger Things)

Aug 13, 2016 5:49 AM in response to prozak575

Might be late for this post but if there's someone still having the problem with the Audio Description IS NOT ON NETFLIX is on your device .... Go to settings click on general and to accessibility scroll all the way to the button to Media and TURN OFF Audio Description !!

close any apps after that and should work fine after !!

Nov 6, 2016 7:59 PM in response to eLaGuiZy

So, while you are correct, I was trying to figure out why some shows had this issue and others didn't. What started thus search for me was "River". But the show before that wasn't an issue. First episode of River and I'm getting a detailed description of the Netflix logo... Then I went to Luke Cage where it was NOT a problem. I hadn't yet changed any setting or options. But what I noticed was that on River, the first audio track available was the descriptive track. On Luke Cage the first was regular audio. Second track was descriptive audio. It seems that however Netflix or whomever programs the audio, if the first is descriptive you'll have to change to the regular track. If however, the first track is the regular audio, you should be fine. Hope this helps!

Nov 10, 2016 9:00 AM in response to MissJess85

I had the same thing just start happening while watching Jessica jones. The only way to stop it is to go to the audio drop down menu. On older Apple TV press up arrow then choose audio and select English for some reason it defaults to English-audio description ad. On newer Apple TV put your finger on touch pad and wait until it says swipe down for info on top of screen swipe down then choose audio and change to English. Must've been an update to the app recently because this is the first day I've seen this.

Turn off audio descriptions for Netflix on Apple TV

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