Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 6 Photos Tinted a Washed-Out Blue Color

I have an iPhone 6 (64Gb) running iOS 8.0.2. All of the pictures I take with it have a washed-out blue tinge to them and so look terrible. Here are some additional facts:


* I have tried turning HDR on and off, and this does not seem to make a difference.


* I have tried adjusting the exposure on the camera screen itself and can make a difference in the brightness, but not the bluish tint.


* I can help the photos a little bit after the fact by using the iOS Photos editing features, but: 1. I cannot make them look like they should, and 2. I thought the camera on the iPhone 6 was supposed to produce superior photos with no adjustments.


* I have taken several photos with both my iPhone 6 and my old iPhone 4s (also running iOS 8.0.2) at the same time and of the same scene, and the color looks MUCH better on the photos take with my old iPhone 4s.


I am looking for help or suggestions. Is there something that I am doing wrong? Is this most likely a hardware problem with the camera itself (i.e., should I take this back to the Verizon store and get a replacement?) Or is it more likely a software issue? Is anyone else experiencing something similar?


Any help is appreciated.

iPhone 6, iOS 8

Posted on Oct 11, 2014 2:49 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2014 1:42 PM

Hi fergyr,


If you are having an issue with your iPhone camera giving poor image quality such as tinting, I would suggest that you troubleshoot using the steps in this article -


iPhone: Hardware troubleshooting


Specifically -

Camera isn't functioning or has undesired image quality

  1. If the screen shows a closed lens or black image, force quit the Camera app.
  2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
  3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
  4. Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
  5. Try turning iPhone off and then back on.
  6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
  7. Try to remain steady while focusing:
    • Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
      Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    • Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
      Note: Video-recording features are not available on original iPhone or iPhone 3G.
  8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

And -

Issue not resolved

My issue is still not resolved. What do I do next?

Contact Apple Support.

Thanks for using Apple Support Communities.


Best,


Brett L

27 replies
Sort By: 

Aug 12, 2015 2:39 PM in response to Lawrence Finch

Like I said previously, what a totally stupid feature to include in a camera app!


"Make photos look rubbish: Yes/No?"


Tap the screen in the wrong place once because you don't know what you're doing and all your photos from then onwards look rubbish until you finally work out what you did wrong. And that setting persists even when you buy a new phone???! (Rather than automatically cancelling itself like it should after, what, about 5 seconds maybe?)

Reply

iPhone 6 Photos Tinted a Washed-Out Blue Color

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.