You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Recurring error: A graphics problem has been detected.

All of a sudden I'm now getting:


A graphics problem has been detected. Click "Report" to submit report...

[Ignore] [Report]


And if I click any of the choices it comes right back pretty soon.

(It's less annoying just leaving the error message there.)


This is on a MBP 15" Retina late 2013 running latest Yosemite OS X 10.10.

This model switches graphics card/GPU when running on battery.


I've tried both safe booting and ran disk check and permissions check from Recovery.


It all started when the display server/loginwindow or something froze. I could move the mouse pointer around, but nothing registered with clicking mouse/touchpad or keyboard.


It happened after/when I plugged in an external screen with the mini-dp/thunderbolt-to-DVI adapter.

(Which have never been a problem before ...)


Any hints as to what may be the problem? Hardware or software?

(I'm aware that Yosemite is still beta, but I assume it's still OK to ask. Couldn't find the dedicated error reporting tool anymore.)

MacBook Pro with Retina display, Other OS, Yosemite 10.10

Posted on Oct 14, 2014 6:22 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 14, 2014 7:50 AM

I also tried booting into Diagnostics and some other stuff.

Then I tried creating a new user, and found that the error was user specific.

So I logged back into my user and found all the files named

Kernel_<datestamp>_<computername>.gpuRestart

in /Library/Logs/DiagnosticReports. And I just moved away those files, and the error popup disappeared ...


Case solved, I guess. 🙂

131 replies

Feb 7, 2015 7:01 AM in response to gsulshski

I am having the same symptoms using a Late 2012 Mac mini with a HDMI connection as a HTPC. I will have the "A graphics problem has been detected" when I activate my system (I have it running all the time). I can close the window (I select report an error) and the system runs fine when I am using it. It is a pain because my remote control isn't setup to deal with this window so I have to grab my wireless keyboard to get rid of this banner. It sits in the middle of the screen blocking what I am trying to watch.


I haven't tried the workaround(s) but I might write an automator to get rid of the window.

Feb 23, 2015 2:38 PM in response to PrimalUK

This might be of interest:

Apple launches repair program for longstanding 2011 MacBook Pro GPU problems

Some 2012 and 2013 Retina MacBook Pros are also covered.


Apple has just launched a MacBook Pro Repair Extension Program for Video Issues to provide out-of-warranty repairs for MacBook Pros and Retina MacBook Pros sold between February of 2011 and December of 2013.

Affected computers include 15- and 17- inch MacBook Pros from early and late 2011 and both 15-inch Retina MacBook Pro models. Apple's page provides a tool you can use to check your system's eligibility. Symptoms of affected computers include "distorted or scrambled video on the computer screen," "no video on the computer screen (or external display) even though the computer is on," and unexpected restarts.

Some users have been complaining about 2011 MacBook Pro GPU issues since shortly after the systems launched. Those complaints continued for well over three years—outside of the warranty window even if you bought AppleCare, at least if you bought the systems at launch—and were more recently the cause of a class-action lawsuit. In August of 2013, Apple kicked off a repair program for iMacs with similar AMD GPUs.

Affected MacBooks can be brought to Apple stores or Apple Authorized Service Providers, and they can also be mailed in. In all cases, you will need to do without the computer until repairs have been completed—sometimes Apple offers temporary loaners as part of these repair programs, but not in this case.

The program will be available starting tomorrow in the US and Canada and will launch in other countries beginning February 27. The program is valid until February 26, 2016 or until three years from the purchase date, "whichever provides longer coverage for you." If you've already paid for a repair that fixed these symptoms, there's a contact link at the bottom of Apple's support page that you can use to ask for restitution.

Mar 19, 2015 7:23 AM in response to PrimalUK

I had a brand new mid-2014 15-inch Retina MacBook Pro (purchased in late February; running 10.10.2) that had quite a bit of graphic distortion so it was swapped out for another unit to eliminate any possibility of hardware issues. The only error that showed up on that unit was a PPP003 "battery may not be charging properly/problems with adapter" on Apple Diagnostics that I did at home. The Geniuses said that PPP003 error was not something that even comes up for them (?).


My replacement computer starting exhibiting the same type of graphics issues after running for about 5 days. It also gives me the PPP003 error when I do the home Diagnostic test. This new unit was supposedly put through every hardware test Apple had before my data was migrated. Because of the extensive hardware testing upfront, I was told that if the graphics issues manifested again it was either a software issue or something in my migrated data.


The graphics distortion continues and is getting to be more prominent and pervasive. I just took the replacement computer to the Genius Bar. My Genius witnessed the graphic distortion in the new unit in both my account and in a test user account. After yet more hardware testing, he said he couldn't do anything about it. He thinks it is probably a software issue because the distortion remains within the confines of the browser page. He suggested unchecking the Automatic Graphics Switching. He also tried switching to "reduce transparency" in "Accessibility" but neither really changed the situation. He wrote up an extensive report and encouraged me to relay my experience to Apple Customer Relations. Other than that I was encouraged to hold tight and wait for software updates.

My previous computer had more than one logic board replaced. The distortion I experienced on that computer started slowly, was intermittent, and got progressively worse until I couldn't use the computer. That entire experience leaves me extremely uncomfortable with "holding tight" on the current situation on a BRAND NEW MBP 15-inch Retina model.

Mar 20, 2015 12:56 AM in response to murfmch

That sounds scary! I didn't actually experience any graphics problems, I just got error messages telling me that 'A graphics problem has been detected' as have (according to others on these forums), many others.


Updating Yosemite 10.2.2 seems to have stopped these error messages. I have had lots of issues with Yosemite (thankfully mostly minor), and can't wait for the next OS to be launched - I think!!


To be honest, I'm losing faith in Apple. It used to be by far the best, most stable computer but now it seems ****-bent in making novelty nonsense. It's now just a money-making machine chucking out iPhone after iPhone iPod after iPod and now the iWatch! Wait and see, iWatch '2' will be released a few months after iWatch is released. It's quite likely already created for those susceptible 'must haves' (suckers), who have to have the latest version!


Apple should focus on making desktop and laptop computers run a good bug-free operating system as they used to instead of chucking out all this rubbish. You were at least lucky that you qualified for Genius support - I hope you didn't have to pay!


Bring on OS X 10.11.0, I say, if I'm brave enough to install it. I don't care about the aesthetics, what the interface looks like and new gimmicky bibs and bobs. I (we) want a stable computer like the old Macs, after all they're ridiculously expensive!.... IMHO


Obviously 10.2.2 doesn't work for you but for all our sakes, I hope that Yosemite is on it's way out. I'd be tempted to ask for a refund and switch to a Windows PC 😮 Horrible thought, I know but I have considered it myself! Good luck.

Mar 20, 2015 11:55 AM in response to PrimalUK

Yes, I noticed a little late that that this thread was mostly about error messages and not actual graphics issues. I still wanted users to

be aware that graphics issues are definitely out there.



Regarding other comments, the way I see it, anyone who knew Apple from the pre-iPhone days has experienced the difference

across the board from a consumer standpoint. I get it that they have chosen to move in new directions. I’m not thrilled with their corporate philosophy and believe they should be encouraged to deal with the culture of obsolescence that they seem to be breeding. In the meantime, what

concerns me is why customers are having to endure the experiences they have been having with Apple products. I don’t understand why that has been deemed

part of doing business and/or the new normal at Apple. I have found every experience with their current support system to be perplexing and uneven.

For the most part the people are courteous and genuinely want to help but the information I get differs so greatly from person to person or

department to department that it is hard to feel like matters are being rectified. My last Genius even said that things change so fast in the

OSs that it is difficult for him to even attempt to keep up with it all. .



I never had any major problems with any of the many Apple phones or computers I’ve owned until early 2011. Since then I’ve

had a so many problems I’ve lost count. Regarding my prior MacBook Pro graphics problems, I was even told by Apple Engineering that my problems

were without a doubt software related. As it turned out, they were indisputably hardware problems. Apple eventually took care of the problems

but I am almost too embarrassed for them to even allude to what I had to go through and the length of time it took

to receive that concession. It was that bad.



On my current MacBook Pro Retina, I am not understanding why unchecking the Automatic Graphics Switching was offered as a “solution” if it says right under the box in Energy Saver that it may decrease the battery life? It bugs me that that is considered acceptable. That kind of approach along with the capriciousness of the software makes me long for some new start-up company to come along with solid components, an intuitive interface, stable software, and the philosophy to stay small and take care of them all regarding customer service. If that company ever comes along I’ll consider jumping ship— in a heartbeat.

Recurring error: A graphics problem has been detected.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.