IPhone 6 Plus is dead its not turning on

Kaidra122 wrote:

This is the same thing that happened to me when I went to apple. They didn't try to help with it or anything.

So they didn’t even talk with you or look at you?
Did yo make an appt?

Naj16- I just bought my 16gig iphone 6 last night at Costco. Worked fine last night, fully charged. Just did a restore to get my texts and photos back from my iPhone 5s and I'm having the same problem!! Poof....phone wont even turn on. When I plug it into a wall socket, no indicator that its charging nor will it turn on. Plug it into my MAC and I can see the phone, but no option to roll back the restore. I'm not happy at all about this as the phone won't even turn on to attempt any type of repair. I'm in the same boat my friend. I'm going back to Costco after work and asking for a new phone.

If the 15 second restart doesn't work, it may be your charging cable. I was using a knock-off one and the iPhone displayed a charging sign but wouldn't turn on. After about 25 minutes it hadn't made any progress so I tried an apple usb and it turned on instantly.

II'll let you know, my Iphone 6s died Tuesday and they sent me a new one (Verizon insurance) got the new one up and working great, then not even 24 hours later while using it it just died, won't charge or anything, pressed the sleep/home and nada, no battery symbol, just nothing.

One week ago, the screen on my 20-month old iPhone 6 went black while I was in the middle of responding to a text message. Since then, it has been completely non-responsive. It won't reset or accept a charge. I tried all the troubleshooting steps you listed. I tried multiple combinations of chargers and cables, I tried leaving it plugged in for more than 24 hours. Still, it remained completely inert. Last Thursday, I took it to Apple Store Fifth Avenue in NYC. Over the course of about 35 minutes, two Apple Geniuses repeated all of your troubleshooting steps and connected my phone to a MacBook running Apple diagnostic software. Bizarrely, the software repeatedly reported "no issues" with the hardware. Since they can't identify a fault, Apple is not willing to attempt a repair. The best they can offer is the option to purchase a refurbished phone with similar specs.

How can a phone have "no issues" and yet still be completely dead?

i was in panic mode! Glad I came across this site. My phone was totally dead. I made an appt at the apple store, but now that I pressed the two buttons and at the 15th count it came back on. Now I can cancel the appt.

Thank you so much!

i want to try this method but i don't know if its gonna work because i went to the t-mobile store and they said its not turning on because i dropped it do i have to get a new phone ? or should i try this method first?

My 6+ died this morning, I panicked . Was going to make an apt at the Apple Store and pulled up this . So happy I did what you said and was thrilled when my iPhone was resurrected!! This has never happened before. I have had Apple iPhones since they came out!!!! Thanks a bunch😰

Just happened to me last night. I was using my phone and it just died. Screen went black and i knew the battery was charged. Yes like everyone else here i panicked. Glad for the help out here. I held the home button and power together for a few seconds and the apple logo came on then the phone lit up. Back in business. Thank you. Hope this helps someone else.

Hey I'm a Technician at Screen Fixed in Brisbane.

One of our techs wrote an article.

I think it will help

Check this: https://www.screenfixed.com.au/how-to-fix/iphone-6-wont-charge-turn-fix/

Any questions please dont hesitate to ask !

Thanks
Ben

Hey Naj16,

Wow! I am so sorry to hear that, I would be just as frustrated if my device didn't work as expected. The good news is that you are definitely within your warranty, so let’s check to see if we can isolate the issue to hardware. To do so, please follow the relevant steps in the following resource:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

4. After at least 30 minutes, if:

- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

- If the display turns on, go to step 4.

- If the display remains black, go to next step.

6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

If your issue persists after following all of the steps above, your iPhone may need to be serviced. The following link should help you get started with the process:

iPhone Repair and Service - Apple Support

http://www.apple.com/support/iphone/repair/

Thanks,

Matt M.

Dead set serious, I have this problem too. ONLY difference is that this is on the same day as when I purchased it. My battery is at 100% and hasn't turned on for a good 7 hours now. However, this occurred when attempting to restore my phone from an iCloud backup. I have tried all these recommendations from that apple specialist and have had no success. I guess I have no option but to set up an appointment with the apple genius bar, as the lady from the apple store told me, and if he can't diagnose the problem, I will get a replacement phone free of charge.

I have some questions though..

1. Does this end my warranty? I still want to be able to return the phone if it gets faulty within the one year of purchase in case of any other issues.

2. When I plug the phone into a wall outlet or into my macbook, I get NIL responses. I've had iPhones for years now and have never seen such unresponsiveness. I'm assuming it's hardware related because of this so how many other iPhones are affected?

3. People with iPhone 6 Plus', have you tried restoring from backup or currently using iCloud from an older device? Please reply so we can help diagnose this issue!

Note: My phone is literally dead. It's as dead someone replacing the internals of this phone with paperweight. It does not do a thing at this point.

iPhone 6 Plus, iOS 8.1 on same day as purchase.

Picked up my iPhone 6+ 128g phone today, working fine. Took home and synced to iTunes--chose restore from my iPhone 5S. Seem to work fine, got iTunes message that restore was done and that my phone would come back on and show up in iTunes. Phone went black....and stayed black. Won't come back on now. Charged 100%. If I hold the power button, it shows the Apple logo for a short time, then goes black again. Tried power and home buttons for 10 seconds, Apple logo comes on. I let go and after a short while logo is back off. I hold power and home buttons for longer, logo comes on, stays for a while, goes black for a while, comes back on for a while, goes black again for good. No clue what to do. Haven't even made one phone call yet.

just bought mine and did restore and same thing went dead not able to turn on pretty disappointed??? 😟

I just restored my new iPhone 6 Plus from my itunes backup and it went dead and will not turn back on. When I plug it into my macbook it registers but I can't turn the phone off. I literally have had it out of the box for under an hour. Incredibly disappointed at this.