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IPhone 6 Plus is dead its not turning on

My brand new iphone 6 plus has died on me, its been 3 days its not switching on.

The battery was full when it just died I havent even used the phone that much and is always kept

in a safe place.


I have attempted everything in turning it on but nothing seems to work from the home button to the

Power button.


I spent £700 on a faulty phone which hasnt even lasted me 1 month im so annoyed.


the phone is dead .....l thats the quality of new iphones im so upset, no phone and all

that money I wasted.


please help or advice if you can, thank you

iPhone 6 Plus, iOS 8, brand new iphone 6 plus

Posted on Oct 16, 2014 5:03 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2017 8:45 PM

Kaidra122 wrote:


This is the same thing that happened to me when I went to apple. They didn't try to help with it or anything.

So they didn’t even talk with you or look at you?
Did yo make an appt?

145 replies

Jan 5, 2015 6:17 PM in response to ShafNZ

I Have a question guys what if my iPhone 6plus has a pixel lines at the right side of my screen? do you guys experience this too. I need help because on January 4,2015 I saw that my phone has those lines. I Want to get rid of those lines on my screen. I hope you guys help me and others who are experiencing this problem. Thank you I hope you guys find a solution for this problem.User uploaded file

Dec 24, 2014 6:07 PM in response to CoffeeFan2

This worked for me too CoffeeFan2! Thank goodness for this.


May I just comment that Apple's Support do not tell people that they should be experiencing this and they should try to hold home and power button just to boot the phone after backup/restore etc?


Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support - they just put there things like it's not supposed to reboot or something


Thanks again !🙂

Aug 14, 2015 2:09 PM in response to Naj16

Restore to Factory Settings

If those options don't work, sometimes your best bet is to restore your iPhone to its factory settings. This erases all the data and settings on your phone (hopefully you synced it recently and backed up your data), but it can solve a lot of problems. Normally, you can just sync your iPhone and click the Restore button in iTunes, but if it won't turn on, you need a different technique:

  1. Plug the iPhone's USB cable into the dock connector, but not into your computer
  2. Hold down the iPhone's Home button
  3. Now plug the other end of the USB cable into your computer
  4. This will open iTunes, put the iPhone into recovery mode, and let you completely restore the iPhone.

Oct 28, 2014 1:46 PM in response to Kelvach

Picked up my iPhone 6+ 128g phone today, working fine. Took home and synced to iTunes--chose restore from my iPhone 5S. Seem to work fine, got iTunes message that restore was done and that my phone would come back on and show up in iTunes. Phone went black....and stayed black. Won't come back on now. Charged 100%. If I hold the power button, it shows the Apple logo for a short time, then goes black again. Tried power and home buttons for 10 seconds, Apple logo comes on. I let go and after a short while logo is back off. I hold power and home buttons for longer, logo comes on, stays for a while, goes black for a while, comes back on for a while, goes black again for good. No clue what to do. Haven't even made one phone call yet.

Oct 29, 2014 12:16 PM in response to grimbooks

Update: Went back to phone store last night. They tried three different "secret" ways to wipe the phone completely, reload the ROM, so it makes it a brand new phone again. It took over two hours for them to work on it. All three methods failed as the phone would not stop being a brick.


Apple then blamed my iTunes and the 5S backup I used saying it corrupted the phone. I should delete my iTunes and all my backups and reinstall everything.


I said, "Okay if it was my iTunes that corrupted it, should your three attempts at wiping and reloading the ROM work? Making it a new phone again?"


"Well, yes, it should have." They replied.


"Would my restore from iTunes cause the phone to destroy some mechanics or memory, or would it just have messed up some system files, which you would have been able to easily restore?" I asked.


"No, the iTunes restore wouldn't have harmed the memory or electronics in any way that we couldn't restore the phone." said they.


"So the phone is defective from the factory, correct?" I said hitting the punchline.


"Well....yeah." They admitted sheepishly.


Bottom line they try to blame me and my bad iTunes backup, which worked just fine everyday for my iPad and my 5S, until they finally admitted the phone was junk.


They ordered a new one to replace it. November 21st earliest arrival. I waited six weeks for this piece of junk and now need to wait another month.


Not happy, folks.

Oct 30, 2014 11:05 AM in response to Naj16

Thank you to everyone who has replied, at least we all know that these new phones are of rubbish quality.


I didnt even connect my phone to itunes or any back up it just went dead on me.


The sad fact for me is that im abroad and have been without a phone for 6 weeks now, cannot even take it

to an Apple store until im back in the UK - how annoying!


Complete waste of my money so disappointed.

Dec 11, 2014 12:05 AM in response to Naj16

I AM SO FRUSTRATED. After having to wait 2 1/2 weeks for my iphone 6 which was supposed to arrive in 1-2 days and paying a huge deductible and everything, I get sent a phone that turns off after 30 minutes of use. It was at 100% and just turn off and now wont charge or turn on. It just shows me a dead battery sign when it was never dead to begin with. I am beginning to be soooo done with Apple. Maybe it's time to switch over to Samsung Galaxies. Irritated as **** for real.

Dec 15, 2014 2:29 PM in response to Matt_M.

Thanks for all your advice. I ended up taking my iPhone 6 to the "Mac Hospital" (Mac Centric) in Shreveport, la. they're good at fixing Apple products and the guy expects to send it back to Apple for replacement. The phone would not sync or restore... would not stay on... would not do anything. occasionally i'd get a solid blue screen... sometimes red... sometimes red and black. all very odd.

Dec 19, 2014 4:33 PM in response to CoffeeFan2

This worked for my 2 month old iPhone 6 plus. When it came back on there was blur on the screen (like interference) but was okay after I put it to sleep and then on again.

But I am surprised at the quality of this type of phone. I never had an iPhone reboot but the iPhone 6 plus restarts itself once every 3 or 4 days.

Something s fundamentally defective with this model or specific batch of products. I am recommending anyone who asks me about it stay away from this model.


Thanks for you fix. It worked for me.

IPhone 6 Plus is dead its not turning on

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