IPhone 6 Plus is dead its not turning on

Possible reasons/troubleshooting:

1. Hard-reset, by holding sleep/wake and homebutton BOTH for 5 seconds.

2. Restore via iTunes in recovery mode.

3. This also could be a hardware issue. Maybe a Display error, a battery problem or an issue with the ambient light sensor, beneath the camera.

Remove cover/foil from device and clean the small dot beside the camera with glass-politure.

4. If it is still not working call AppleCare or visit Apple Retail Store because device is defective and needs service.

Charly

I hope someone could help me to get my date back up.....I am so sad with my dead 2 month old iphone 6.

my iphone6 is dead with black and blank screen, how can i get my date back up without open icloud?

It suddenly gone blank with on omen and will not turn on, i tried to hold sleep/wake and home button both for many times,but it never work. But the siri is working... I went to Apple store and they checked my phone, as what they said it all good, so they recommended me to replace the display. The thing is i could not believe that they failed for the replace and told me they can do nothing....

I just want to ask if someone know what can i do to get my display fix and get my date back.

Please help me😢

hello,

Purchased my iphone six plus did the restore screen went black. Tried charging on wall outlet nothing no charging sign no vibrate nothing at all tried on my laptop, laptop was unable to recognize it. Tried on a desktop also nothing. Left it overnight to see if anything would change by morning and still nothing is happening. Will have to take it back, I tried all the troubleshooting but nothing works. It was fully charged when restoring was being done so I know its no the charge.

I was in this exact situation. It's now April 2015 and this is still happening to people restoring backups on brand new phones with updated versions of iOS!! But after trying this Home button + Wake button trick, I'm back in business. My dead phone finally woke up and worked. Phew. Thanks for sharing this solution!

Thank you! This worked for me. I actually knew the battery was drained but when I plugged it in to charge, nothing showed up after 1 hour. but after holding the side button and home for about 15 seconds, the logo came on and my phone was charging.

Many thanks! Kp

Thank you so much for this tip! I thought my phone was going to be totally unusable without tech support for a bit before I saw your comment. Got it to work again. 🙂

Device Details

Model: iPhone 6 Plus

Color: White

Storage capacity: 128 GB

Carrier: Verizon Wireless

OS: iOS 8.3, non-jailbroken (and never jail broken in the past)

Purchased from: Apple.com

Condition: Purchased device in November. Received device in late December 2014. Been in use for about 3 months. No drops, water damage, dust damage, or any other type of damage. Phone is in pristine condition with a tempered glass screen protector and hard polycarbonate case. No bending present.

Hi,

Yeaterday I got Iphone 6 plus, came to home very happy, turn it on, set it up, download some apps... then I tried to take back up from itunes and to my surprise it didn't recognise it, nor it is charging. I connect it to a wall charger, still it was not charging. Took support from apple customer care but the issue remains the same. This is so disappointing. I am using apple product for many years but never face such a problem. Now no option than to return the phone and again wait for some more time for the replacement.

I got the same issue, even with the new update iOS 8.3.Please help! Just bought an iPhone 6, 16g. I updated it to iOS 8.3, but after the update, I had problems with the WiFi connection, which always drop off every 10 seconds. It never happened with my other Apple devices. After 48 hours, I went to the Apple Retail Store for a replacement, and fortunately, they replaced the iPhone 6 for another one right away. I decided to keep the old iOS 8.1 and not update it to iOS 8.3, because I was scared of having to deal with the WiFi problem again.

What's funny is that instead of having the WiFi problem, my new iPhone 6 constantly crashes after a blue screen appears. I searched the web, and saw that this kind of problem usually occurs with the old iOS (8.2 and lower) and the new iOS 8.3 is supposed to solve it. SOOO... I decided to finally update it to iOS 8.3, and at the same time I would test the WiFi connection. After another 48 hours of new iPhone replacement and with the iOS 8.3 update, my iPhone still crashes, and now it never comes back. The screen remains black forever even after many attempts of restoring it (home button + lock button, pressing them together from 10 seconds to 2 minutes). Even iTunes cannot restore it: ERROR 2009, 2005, 4005, 4014, 21, etc. Nothing works... but iTunes recognizes it as in "Recovery Mode". The apple logo or whatever logo never appears. I'm going back to the Apple Retail Store tomorrow, but I'm not happy because it's a waste of time and money.

In a similar situation JHNO. Just upgraded from a 5s to the 6+. Phone was unresponsive (broken) out of the box. Taking it back to my teleco provider, where I purchased it from tomorrow for an exchange. Have plugged it into my apple comp to update and restore it however it's unresponsive. Same error codes as you. Will post there response.

Totally freaking Lame on apples part. Not the first time I've had an issue with an iPhone and had to waste my time driving around, dealing with a problem that ought to be easily avoided. Lift your game apple!! Your QC is rubbish.

I've had 6 iphones and I've had problems with 3 of them. Can't get those odds betting on roulette.

Thank you, so much, for this. This worked perfectly! I am in Seoul, South Korea for three weeks and my phone just shut off and didn't want to come back. I held down the two buttons and it came back to life! Thank you, thank you!

This thread, and your info, was really helpful, Matt. It turns out that the problem with my wife's iPhone 6 was solved with the simplest of solutions: holding down both buttons at the same time, but it did take a full 8 seconds before the restart.

However, I have a concern about this, because this has happened twice today and once yesterday, now. The iOS was already at its latest, and the battery had been between 74% and 100% each time. Both her iPhone 6 and mine were purchased at the same time in April, but I'm not running into trouble with it.

Any suggestions?

Good day all!

I was in this exact situation today. I was using my phone with mobile data and have 75% battery and then suddenly shut down. Even though I clicked the ON button nothing happened until I wait for 10-15 minutes then my phone screen appeared seems like it was just hanged up, I didn't know why, I didn't have any application open except my messenger. This is my first time to use Iphone because I was android user. Cheers!

I experienced the same issue, at three days, with my 6 Plus. It was at 87% battery and just blacked out and was unresponsive. I plugged in the charger and held the Wake/Home combo for 15 seconds and it revived. I'm concerned about this being a hidden issue that may reoccur after my warranty is up.

I've had my 3rd iPhone 6 go dead in four months having to pay $1200 on my credit card until they send out a new one and receive old one back. there is obviously an issue with them which apple is not addressing!!!pmci are obviously fault on them

I just bought my brand new Iphone 6 64gb at approximately 2-3pm today, everything was working fine until somewhere around 1am, the last time it was working I had a full 100% charge. Next thing I know I go to check what time it was and the phone won't come out of sleep mode, I tried to force restart by holding the home button and sleep button for 20 seconds, 10 more than required and still nothing. A little frustrated since I spent 1hr in store dealing with **** another hour dealing with corporate on the phone and then another hour in store before I finally got this phone only to have it not work at all 6-9hrs later after getting it!!!