IPhone 6 Plus is dead its not turning on

Kaidra122 wrote:

This is the same thing that happened to me when I went to apple. They didn't try to help with it or anything.

So they didn’t even talk with you or look at you?
Did yo make an appt?

Thanks bro you save my Iphone 6...

Cheers.

Hey Naj16,

Wow! I am so sorry to hear that, I would be just as frustrated if my device didn't work as expected. The good news is that you are definitely within your warranty, so let’s check to see if we can isolate the issue to hardware. To do so, please follow the relevant steps in the following resource:

iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.

2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.

3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.

4. After at least 30 minutes, if:

- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.

- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.

- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.

5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.

- If the display turns on, go to step 4.

- If the display remains black, go to next step.

6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.

7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

If your issue persists after following all of the steps above, your iPhone may need to be serviced. The following link should help you get started with the process:

iPhone Repair and Service - Apple Support

http://www.apple.com/support/iphone/repair/

Thanks,

Matt M.

If the 15 second restart doesn't work, it may be your charging cable. I was using a knock-off one and the iPhone displayed a charging sign but wouldn't turn on. After about 25 minutes it hadn't made any progress so I tried an apple usb and it turned on instantly.

Just happened to me last night. I was using my phone and it just died. Screen went black and i knew the battery was charged. Yes like everyone else here i panicked. Glad for the help out here. I held the home button and power together for a few seconds and the apple logo came on then the phone lit up. Back in business. Thank you. Hope this helps someone else.

Dead set serious, I have this problem too. ONLY difference is that this is on the same day as when I purchased it. My battery is at 100% and hasn't turned on for a good 7 hours now. However, this occurred when attempting to restore my phone from an iCloud backup. I have tried all these recommendations from that apple specialist and have had no success. I guess I have no option but to set up an appointment with the apple genius bar, as the lady from the apple store told me, and if he can't diagnose the problem, I will get a replacement phone free of charge.

I have some questions though..

1. Does this end my warranty? I still want to be able to return the phone if it gets faulty within the one year of purchase in case of any other issues.

2. When I plug the phone into a wall outlet or into my macbook, I get NIL responses. I've had iPhones for years now and have never seen such unresponsiveness. I'm assuming it's hardware related because of this so how many other iPhones are affected?

3. People with iPhone 6 Plus', have you tried restoring from backup or currently using iCloud from an older device? Please reply so we can help diagnose this issue!

Note: My phone is literally dead. It's as dead someone replacing the internals of this phone with paperweight. It does not do a thing at this point.

iPhone 6 Plus, iOS 8.1 on same day as purchase.

Naj16- I just bought my 16gig iphone 6 last night at Costco. Worked fine last night, fully charged. Just did a restore to get my texts and photos back from my iPhone 5s and I'm having the same problem!! Poof....phone wont even turn on. When I plug it into a wall socket, no indicator that its charging nor will it turn on. Plug it into my MAC and I can see the phone, but no option to roll back the restore. I'm not happy at all about this as the phone won't even turn on to attempt any type of repair. I'm in the same boat my friend. I'm going back to Costco after work and asking for a new phone.

I had precisely the same problem, my new iPhone 6 'bricked' during the first iTunes sync. I don't know whether this would work for you, but here is how I fixed it:

I held down the phone's right hand side power button and the front home button at the same time, for about ten seconds. Then the Apple logo came back on the screen, and after a few minutes I was able to redo the set up process. I had tried that previously without success, but I hadn't held the two buttons down for long enough - it took about 10 seconds before the phone eventually responded.

Good luck, I know how frustrating problems like this can be!

Hi, almost the same happened to me. I restored the data from my old iPhone 5 to the new iPhone 6 (through iTunes), everything went ok and after the data were restored, the iPhone 6 just died - it had completely black screen and it didn´t react to anything. When I connected it to iTunes, the computer saw it, but I couldn´t restore it or do anything with it and I was completely desperated....but I found somewhere on the that someone once tried to hold (but with the old iPhone 4) the Wake/Sleep button and the Home button together for 15 seconds, so I tried it for around 20 seconds...and finally the iPhone 6 just woke up!!

Im having the same issues too. Just turned my phone off and when I powered back on it won't leave the apple logo screen. It's a new phone... Only three days with it and I'm already having issues. Very disappointed as well.

Hi Marti5KL,

Thank for the info. IT WORKED FOR ME AS "press and hold the Wake/Sleep button and the Home button together for 15 seconds".

I restored the data from my old iPhone 5 to the new iPhone 6 (through iTunes) and then phone died, not powering up. Thank for your info which worked for me.

Cheers

If I had a brand new iPhone that wouldn't turn on I would take it back to Apple instead of posting here. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

YES this helped! when you hold a home and lock button when plugged to mac, apple logo appears.

PS. my iphone 6+ switched off on 3rd day, happy i didnt start to panic when it went black, so now it works

Thank you for sharing this method - worked for my iPhone 6 plus too. The phone was working perfectly fine until this morning, after waking me up with the set alarm, suddenly died. Tried charging but no respond. Finally followed your suggestion - press wake/sleep & Home button until the phone start up again. Now its working fine.

Hi there, I have had this issue twice. I have found a solution that has worked both times. Iphone

BEFORE
1) My Iphone 6 is dead.
2) When I plug charger in, there is no battery symbol that tells me it's charging.
3) Without the charger, hitting any button does NOT bring up the batter symbol.

4) Will NOT connect to Itunes
5) All attempts to do the things in the trouble shooting list fail

6) THE PHONE IS TOTALLY UNRESPONSIVE

Ok So it appears that the phone is in some sort of dormant stage. If you try to charge it for 30 Minutes and it is still dormant, (No battery symbol, then From My experience, it's not charging or recognizing the charger. So this next step is touch and go, but it eventually works.

1) Let phone charge for an Hour
2) Keep cable plugged into phone, but remove it from the computer or wall plugin.
3) Hold Home button and right hand side button down at the same time for like 30 seconds.
4) Your battery symbol will return. (If it doesn't, plug back in and repeat steps every 10 minutes)
5) Plug the USB connector back into the computer or wall plug.
6) Leave phone alone to 10-15 minutes while it charges enough to turn it on.

This has happened to me twice now. And both times this has been my solution. Good luck. Let me know if it works for you. !!