Aperture won't update to 3.6 under Yosemite

I also struggled to update my Aperture (purchased as physical CD a couple of years back). After trying some of the workarounds mentioned on these pages and in order to open my Aperture Library I reluctantly purchased a new copy from the store. I tried to justify that by remembering when we used to pay for software updates etc. Anyhow everything now works etc, but following purchase I went back to the store and hit the report an issue button.

I reported that I had mistakenly purchased a new copy of Aperture when I already had a boxed version and that I was only attempting to upgrade and sent my serial numbers etc (but no receipt).

Within 48 hours I had a positive response and the promise of a refund - which was credited a day later.

So straightforward after all - a very positive outcome. I hope it works for others.

I was having this same issue. Today I tried again to update in the normal way and it updated just fine. Apple must have fixed the glitch that was reporting the software not associated with an apple ID.

Thank you Apple!

This sounds like a stupid question, but I have read all the threads and you seem like a good person to ask 🙂

How do I find the phone number for the support team? I didn't see it on the right hand side of app store.

Why did I think updating to Yosemite right before Christmas was a good idea?????

Thanks!

For General Support look here for a phone number in your country:

Contact Apple for support and service - Apple Support

The App Store support has a link in the Quick Links Section:

http://www.apple.com/uk/support/mac/app-store/

This worked for me. Thank you very much!

Ok - I only just updated to Yosemite and it appears I missed a whole update - i.e. Mavericks - I had the same problem with Aperture and came on line for a solution. After seeing the various options I decided to get a call back from Apple Support. Like many others I purchased my version of Aperture prior to the App Store. I believe it was in 2011. It has never updated to appear in my purchases on the App Store so therefore did not update automatically with the download of the new OS - Apple called me back at the appointed time and were so very helpful. We tried a few things to get it working but eventually the operator said he would have to contact the administrators of the App Store to get them to add it to my list of purchases at which point I will be able to download the update for Aperture. Luckily I still have the original packaging for this and was able to provide the product key. The one time my hoarding nature has paid dividends! I have to say that more people should really take advantage of the great support Apple offer rather than going off on their own tangents to find a solution. To my mind they are creating their own frustrations when they can't get it to work and then they critisise Apple! Wonderful service yet again from Apple. Last time I used their support centre I had a similar outcome with the problem solved within 24 hours. Last year they replaced 2 iPads when they were damaged in 2 separate incidents. So rather than try to sort things out without really knowing what the problem is use the resources that Apple provide for a lot less frustration. While the problem shouldn't really have occurred it did and finding a solution was all I was interested in.

I know this post was way back in October, but I just had this same issue. After reading the comments, I tried to update Aperture via the purchases tab in the App Store, but nothing happened. I called Apple support and they wanted $29 to help me, but I chose the option to talk to someone about buying the option for help, and told them my issue. They referred me to the Aperture help and I didn't have to pay anything. I had downloaded Aperture originally from the App Store. Those that have the disk, may have to do this a different way.

That being said, here are the steps they had me do:

1. Uninstall Aperture. Go to finder; applications, find aperture. Click on Aperture, and look above to Action, click on that and click on Move to Trash.

2. Open the App Store

3. Go to the Featured tab in the app store

4. Click on Account which is on the right side of the page. A box comes up for you to put in your password! Don't put it in.

5. Sign out.

6. Go back to Account, and sign in.

7. Go to purchases. You will now see Install to the right of the Aperture Icon

8. Install it again and the pictures will be there.

She gave me two pieces of advice.

1. Whenever you update to a new OS system, always check to see if there are any other updates you need for your apps. Update them first. If it says it needs the new operating system, that's ok.

2. Always do a time machine backup before updating.

I hope this helps everyone!

Mine was installed from disc too, but I followed these instructions found elsewhere.

Trash the app.

Wait for the app to then show up in App Purchases (took 6 minutes for me)

Re-download App from App Purchases

Thanks so much for posting this solution, which worked just fine for me - your carefully noting down the steps you followed was a real public service!

Perfect! Thanks.

This worked for me. Thank you!

It worked. Summary:

- Moved Aperture to Trash (via Finder->Applications)

- Reopen App Store

- Purchases

- Click on Aperture to have it reinstalled again

Perfect. Pictures were there in the updated version

Thanks!

NO NO NO!!!!! I tried this and now Aperture is completely gone from my purchases!!!!

I've put Aperture back into my applications, but my oh my this is a pain in the @$$

Paul Krawitz: Oh geez, you may have just saved my bacon by posting this. I'll wait and see if it shows back up for me.

I Live in the UK and have today updated to aperture 3.6. My method can be found in many threads on this forum and was very simple.

1. Check appstore purchases to ensure aperture is there.

2. Logout of the AppStore

3. Move aperture 3.5.1 to the trash do not delete.

4. Restart mac

5. Open App Store and go to purchaes.

6. Aperture should now an install button. Press the install button

7. Aperture 3.6 should now install

CHeck it works then empty the trashed copy

JOb done !