iTunes 12 incompatible with Windows Vista Data Execution Prevention

I haven't seen the Windows 7 thread, could you post a link to it? BTW Biggestted supplied logs to Apple Support on July 17.

marie puntMay 19, 2014 3:36 PM Re: Windows Vista problem reports after latest Itunes 11.2 update
Re: Windows Vista problem reports after latest Itunes 11.2 updatein response to Biggestted | This solved my question

i am having a similar problem since updating on Saturday May 17.

working.

my pop up states:

iTunes has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

my operating system is Windows 7.

Second post of another thread, BTW it was marked as an answer in other thread, so impossible to miss.

One minor detail: marie punt's pop-up was not a Data Execution Prevention notification. Too bad that was mistakenly marked as a solution. Good thing Johnny DEP started this thread, since nobody cares about 11.2 anymore.

She did put down that she had the same problem, so may be you are correct and she was just generalizing, or may be just didn't type it in, Still since not all Vista users have that problem re install is the option to try or not...

Hi Johnny

I was so grateful to find that this Vista problem was not unique to me. My problem started with iOS 8 update on iphone 4GS which required the iTunes update to 12.01.26. After itunes update, iOS8 update stalled and required factory restore of iphone during which the update seemed to complete itself. I became aware of the itunes issue when I needed to restore the iphone data from backup after the factory restore. iTunes closes right at the point of the sync coping the data (Step 5 of 5). Windows says it closes due to the data execution prevention, but it still happened at the same spot after disabling that windows feature completely. I have tried all the options I could find on this subject -- uninstalling all Apple programs and reinstalling, disabling firewalls, anti-virus etc. Nothing has worked. So this means that I cannot get my data off itunes for any of my Apple devices at this point, rendering my iphone & ipad backups useless. Early on, I too, thought of restoring to an older version of iTunes, but the next issue I ran into was that upon start up it says that my iTunes library is showing as created from a newer version and cannot be accessed.. Any thoughts on how to get around that?? Or any other suggestions?

I'm running Vista Ultimate 32 bit. I upgraded iTunes to 12 weeks ago, but kept my iPad 2 and two iPhone 5s' on iOS7. No problems with synch'ing or anything else. Yesterday, I decided to upgrade my iPad 2 to iOS8 and, unfortunately, experienced the dreaded DEP shutdown of iTunes when attempting to restore...even after multiple attempts which involved resetting the iPad, disconnecting the USB cable, switching out the USB cable, etc.

Today, I decided to shut down all processes and services via Task Manager. TOUCHDOWN!

My steps are outlined below:

1. Close iTunes.
2. Disconnect any hard-wire connection to the computer.
3. Reset the iPad 2.
4. Wait until reset is finished...don't restore yet.
5. In Task Manager, show processes from all users (checkbox on lower left corner of Task Manager window).
6. End (aka shut down or kill) all processes referencing iTunes, iCloud, Bonjour, Apple, iPod, etc within the Image Name or Description columns...basically anything I could trace back to Apple. You'll have to eye-ball these.
7. Restart iTunes.
8. Restart the Bonjour service via Computer Management.
9. Connect the iPad 2.
10. iTunes should prompt to restore with options. I chose to backup from my local computer using a backup set from 2 days ago.
11. My restore took about 5 minutes.
12. iPad will restart.
13. iTunes will execute a sync...which has so far taken about 45 minutes. The good thing is it's on step 6 of 6...MUCH further than I got on my many other attempts. I don't expect I'll have any issues now.

I hope my experience has helped others.

Cheers!

Curious to know, Buster Bunny if, indeed your final sync stage completed. Sadly, none of this worked for me. I continue to have i-tunes shut down at the last stage of restore -- right when it is ready to copy data. I have tried everything I can find on the forum on this subject. With repeated restores of my Windows Vista 64 bit to previous dates, and numerous restores of the iphone 4Gs to factory settings, I no longer get the DEP error, just the iTunes shut-down with the BEX error. My restore gets me up to that date with some things, like my contacts, photos, message threads and music from the backup, but no album artwork and no installed apps. The app folders transfer to the iPhone and then just sit there waiting because i-tunes shuts down at the copying stage. I am beyond frustrated and almost ready to start re-installing app by app, but there are one or two apps that have data that I really need to recover. If there is any way to read my old app data outside of iTunes without spending a fortune, at least I could manually re-enter everything if I go the route of re-installing app by app. Still looking for a solution -- and really left wondering which of the updates is causing the issue -- the iOS 8 update? or the iTunes 12 update?

If you want a PC that supports Apple's latest "ecosystem" then upgrade your Windows. If you plan to use Vista forever, then downgrade your iTunes and your iPhone.

I think I've found the culprit. Window's DEP appears to conflict with the iTunes shutdown which triggers the Windows Error Reporting service.

The following steps should resolve iTunes generating a DEP error notification on close. They may help with other iTunes / DEP issues as well.

1. Disable the Windows Error Reporting servicevia the Services utility. Apparently this service is only used to gather and send Windows errors to Microsoft so you should be OK disabling it.

If that alone doesn't work you'll can also try the following...

2. Selectively disabled DEP for the iTunes.exe program via a registry modification since it's not possible through the Windows GUI.

And if the combination of those doesn't work for your system, you're pretty much only left with the nuclear option...

3. Disable DEP for your the entire Windows Operating System via an elevated command prompt. Perhaps not the most secure route but effective none the less.

Disabling the Windows Error Reporting service resolved the issue on a fully patched Windows Vista SP2 x64 system running iTunes 12.0.1.26.

Let us know if this resolves your issues.

MR.IT, who is "us"? Looks like this is your first-ever post at Apple Support Communities. Do you even have a Vista PC? Sure disabling DEP would be effective at stopping DEP notifications, but iTunes will still be crashing upon exit. The only new idea in your post is disabling Windows error reporting so that Vista users won't even know that iTunes is still crashing. No Thanks!