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Peter Link Author

Level 1

10 points

remote desktop 3.72 updater in App Store

I just updated to Yosemite and the App Store is showing an update for Apple Remote Desktop (administrator) 3.72. That's the version I'm already running. Clicking on update brings up a message saying it's already installed. I bought this software before the App Store and it's been updated regularly but now I can't get rid of the update entry in the App Store. (I know, sounds confusing.) I tried dragging the application to the Trash and reinstalling but it remembers all the other installed files and won't let me update it. I dragged the application back from the trash and at least it runs. Has anyone seen this since upgrading to Yosemite? Is there a way to use my current serial number with an App Store version? Thanks.

iMac, OS X Yosemite (10.10)

Posted on Oct 17, 2014 7:07 AM

62 replies

Oct 21, 2014 12:12 PM in response to Peter Link

Apple support got back to me this morning and I was told that this will not get fixed until the next system update. If even then.

Tuxtla

Level 1

0 points

Oct 21, 2014 12:19 PM in response to Joel Hakam

A bit lame on Apple's part. But good to know something at least.

Thanks for the update.

Oct 21, 2014 3:27 PM in response to Joel Hakam

Thanks Joel, that answer is horrible from Apple.

What do we do in the mean time? lol

Oct 21, 2014 3:36 PM in response to Jay-Boogie

For me, for the moment, it is not a game changer. For others it might be. Who knows maybe they will come out with a security update that fixes it.

Peter Link Author

Level 1

10 points

Oct 21, 2014 3:37 PM in response to Jay-Boogie

It's been a few years since I've dealt directly with an Apple site service manager or regional sales rep (government) so the only thing I can suggest is for those who are using ARD in medium to large installations to make sure they voice their complaints to their Apple representatives. Once in a while I was able to get something done. Apple still lists ARD on the App Store so it has to be a supported application. Unfortunately, only 84 people reviewed it so Apple might not see it as even being an application they want to keep. This might not matter because I bet most installations use a DVD copy to get past the AppleID issues. (I bought mine before the App Store was created.) I imagine MDM systems might be able to do everything ARD can do but I'm tired of depending on third-party software to manage Mac hardware. I'll try and see if my old Apple sales rep is still around and see if he can find a better answer.

Oct 23, 2014 6:57 PM in response to Peter Link

Solved (for me at least)

I just tried three things in sequence to address another issue and found the Remote Desktop is no longer being offered as an update in the App Store.

If there has been no change Apple's end then it must have been one (or some combination) of what I tried.

Tracking some other issues I noticed a whole lot of wakeup_report.diag entries in the console. Not to mention logs (yes actual diadnostic logs as opposed to console entries) for every app I usually have loaded. At least one, if not more PER DAY for the last five days.

The excessive wakeups seems to be a "feature" as yet unresolved sprinkled all over the forums and one poster suggested...

Reset SMC

Shut down

Safe boot

Shut down

Reset PRAM.

Set power options to defaults.

So with nothing to lose I did the above (haven't got 'round to last step yet.)

On rebooting after the PRAM reset I ended up in recovery mode (guess I lingered too long on the cmd-R combination of the PRAM sequence).

I then selected my normal startup disk and restarted and everything went as expected.

I then noticed TWO updates waiting in the App Store. Thinking one was Remote Desktop I figured there was a legitimate update waiting so I launched the store.

NO Remote Desktop! The two updates were legitimate.

As I said, I do not know if Apple have done something their end, but if not then one or more of the steps above solved the errant Remote Desktop update issue for me.

Oct 23, 2014 7:53 PM in response to jhpreleude

Just noticed this in my appstore.log -- Dont know if anyone who still has a bug report ticket open could add it if it has any relevance..

Oct 17 00:21:40 hw016241.config com.apple.WebKit.WebContent[9074] <Critical>: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/Remote Desktop.app took 0.00 seconds

Oct 17 00:21:40 hw016241.config com.apple.WebKit.WebContent[9074] <Critical>: FRJSSoftwareProduct: Loading receipt for com.apple.RemoteDesktop at /Applications/Remote Desktop.app took 0.00 seconds

Tuxtla

Level 1

0 points

Oct 23, 2014 9:06 PM in response to jhpreleude

Thanks for the info...

Tried it all. No love. Maybe soon.

Oct 24, 2014 9:07 AM in response to Tuxtla

Just heard back, mine is a duplicate of bug 18459002.

Hopefully this gets resolved in the first set of updates.

Peter Link Author

Level 1

10 points

Oct 24, 2014 10:19 AM in response to Jay-Boogie

This means they are working on more than one bug report. Yours was 18723353 but mine was 18701223 and a duplicate of 18616782. I really wish we had access to the other bug reports to see why they figure our reports were duplicates of different originals.

Oct 26, 2014 7:11 PM in response to jhpreleude

False Positive.

It seems my "solution" was temporary.

I needed to do a hard reboot due to my screen being black after supposedly waking from sleep.

Once I got back in the bogus update appeared once more.

Darn

kevin_

Level 4

1,561 points

Oct 30, 2014 8:48 AM in response to jhpreleude

Hi all,

Here is a permanent fix.

1. Download the 3.7.2 ARD update from http://support.apple.com/kb/DL1733

2. Mount the ARD disk image that downloads.

3. Run the following commands in the Terminal

sudo pkgutil --expand /Volumes/Apple\ Remote\ Desktop\ 3.7.2\ Admin\ Update/RemoteDesktopAdmin372.pkg ~/Desktop/ARD

sudo pkgutil --flatten ~/Desktop/ARD/RemoteDesktopAdmin372.pkg ~/Desktop/RemoteDesktopAdmin.pkg

4. Run the RemoteDesktopAdmin.pkg now located on your Desktop

5. Restart your Mac

6. Launch ARD, and enter in the serial number if requested.

Oct 30, 2014 9:16 AM in response to kevin_

That did it for me!!!

Thanks Kevin!

Peter Link Author

Level 1

10 points

Oct 30, 2014 9:24 AM in response to kevin_

kevin, what was this supposed to fix? I had uninstalled my ARD to get rid of the updater issue but reinstalled from ver3 DVD, then used your technique and got it to install the 3.7.2 update so my system is as up to date as it can be. The App Store showed an update for ARD and after clicking on update it still shows that it's already up to date. My remote desktop client is at ver3.8 so it didn't try and mess with that. I can use ARD, which is good, but the software update still won't go away.

kevin_

Level 4

1,561 points

Oct 30, 2014 9:33 AM in response to Peter Link

Hi Peter,

If you follow the steps exactly then when you launch the App Store and go to updates, it should show you that there are no updates available.

remote desktop 3.72 updater in App Store