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Peter Link Author

Level 1

10 points

remote desktop 3.72 updater in App Store

I just updated to Yosemite and the App Store is showing an update for Apple Remote Desktop (administrator) 3.72. That's the version I'm already running. Clicking on update brings up a message saying it's already installed. I bought this software before the App Store and it's been updated regularly but now I can't get rid of the update entry in the App Store. (I know, sounds confusing.) I tried dragging the application to the Trash and reinstalling but it remembers all the other installed files and won't let me update it. I dragged the application back from the trash and at least it runs. Has anyone seen this since upgrading to Yosemite? Is there a way to use my current serial number with an App Store version? Thanks.

iMac, OS X Yosemite (10.10)

Posted on Oct 17, 2014 7:07 AM

62 replies

Oct 19, 2014 5:41 PM in response to Geoffrey K. O'Brien

Same issue. It wouldn't be a problem for me, if the App Store icon didn't have the red badge on it. My non-retina screen displays the number of updates in such a small font that I cannot tell how many updates are waiting. I have to check the **** app every day now, to see if there is more than just the ARD update waiting.

I tried, in Terminal:

sudo softwareupdate -l but it doesn't even show ARD. Probably as, like others, I installed from DVD.

IMHO, this needs to be fixed.

Oct 19, 2014 8:22 PM in response to John Willoughby

Same issue with me too..

I actually submitted a support case to the App Store, who politely fobbed me off and told me to phone the support line.

Oct 19, 2014 10:53 PM in response to John Dunsmore

I already filed a report with support. We tried everything from a reload and a erase recover. Regardless of what ever we did the same problem showed up.

kwbailey

Level 1

0 points

Oct 20, 2014 10:10 AM in response to Peter Link

Had that issue and yet it just went away. NOW: I have a different issue.

Just updated s classroom full of computers and desktop client will no longer observe more than on computer at a time. I can no longer observe groups of computers. Any thoughts on this issue guys? Mac OSX Yosemite 10.10

Peter Link Author

Level 1

10 points

Oct 20, 2014 10:16 AM in response to kwbailey

This sounds like 3.72 doesn't work at all under Yosemite. Can anyone confirm they can actually use ARD under Yosemite? @kwbailey Do you have an educational support contract with Apple? If so, I hope you've already contacted support. If not, at least two people on this forum have and I've submitted a bug report for the updater. I checked my updater and it still says there's an update.

At this point my installation is so messed up it doesn't work at all and I can't get it to update from a re-install with ver3.

kwbailey

Level 1

0 points

Oct 20, 2014 10:23 AM in response to Peter Link

Yes I have edu support but I am usually able to fix things myself. However, This one is buggin bad and I have yet to find an answer.

Oct 20, 2014 10:24 AM in response to kwbailey

What issues are you having Peter? I am running 3.7.2 without problems on Yosemite. Have used it to connect to multiple clients running OS 10.6 to 10.9, running ARD client 3.5.1 to 3.8, works as normal for me....

Peter Link Author

Level 1

10 points

Oct 20, 2014 10:26 AM in response to TheMadCatMat

All documented in this forum. Primarily the updater issue. After you updated to Yosemite, did you get an update notification through the App Store to update to 3.72 and tried updating only for it to say you've already got this version--and it won't go away?

Oct 20, 2014 10:33 AM in response to Peter Link

Yes, I have the same updater issues, but this issue does not affect the functionality of ARD Admin. I can run it without any problems other than that pesky update notification that I can't get rid of. You seemed to be saying that you can't use ARD at all since upgrading to Yosemite. I must point out that my copy of ARD comes from DVD, NOT from the App Store....

Oct 20, 2014 11:01 AM in response to kwbailey

I just checked, i can observe multiple machines fine..

Weird..

Oct 21, 2014 5:35 AM in response to Peter Link

same here. if I delete it and try the update it tells me it has either been cancelled or is owned by another Apple ID.

otherwise it tells me to select "Software Updates..." which of course is no longer an option.

Also noticed ARD client is 3.8 under Yosemite.

Remote desktops are not stable with image artefacts popping up all over the place and then just disappearing.

Hope they work something out soon.

Peter Link Author

Level 1

10 points

Oct 21, 2014 6:11 AM in response to jhpreleude

Everyone,

Just got a response from Apple bug reporter. My bug (18701223) was a duplicate of 18616782 so they closed mine. There's no way for me to search or monitor someone else's bug report but the good thing is someone else submitted it way before me so Apple knows about it. It has been suggested that the more duplicate bug reports submitted the more Apple will work on it. If anyone else here is an ADC member, please submit a bug about the updater not working and hopefully it will get fixed soon.

Oct 21, 2014 8:45 AM in response to Peter Link

Same issue to for the Remote Desktop 3.72 updater in the App Store.

Oct 21, 2014 10:50 AM in response to Peter Link

Same issue here.

Have reported it in Bug Report 18723353.

Peter Link Author

Level 1

10 points

Oct 21, 2014 10:57 AM in response to Jay-Boogie

Good, hopefully you'll get a rejection from ADC saying it's a duplicate. The more they hear the sooner it will get fixed (hopefully).

remote desktop 3.72 updater in App Store