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OS X could not be installed on your computer

'An error occurred while extracting files from the package 'Essentials.pkg'.

Quit the Installer to restart your computer and try again.

... well that's what I've been doing now for at least the last 6 hours without success.

I've even created a bootable USB stick to load Yosemite (with a new installer stub), but still get the same error.

The installer log throws back quite a few errors during the install process, I have no idea why. My MBP is a Retina 2012 model

so hardware should all be up to scratch.


I can't even restart the machine (revert) as the computer now goes into a loop and will no longer start into Mavericks.


The long and short of it is, I can no longer get into my MBP. My personal HD files are all still there, but I can't get Yosemite installed for

some reason. Help please somebody!

Posted on Oct 17, 2014 7:02 AM

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Posted on Oct 18, 2014 9:08 AM

is no-one else experiencing this issue?

short of reformatting the drive and doing a clean install, surely this shouldnt be necessary???

thanks Yosemite. Next time I'll go to Yellowstone.

46 replies

Oct 21, 2014 4:01 AM in response to nostrawaggus

Hi guys,


just ust though I would chip in here and confirm a few things already established and how I eventually managed to get yosemite working on my Mac mini i7 quad core 2012.


SO, I spent 3 days failing over and over again to get the installer to work - essentials.Pkg failed to unpack (I even tried carbon copy cloning a fresh install to my Mac mini from another computer and got some seriously frequent kernel panics!!!) the error message for the kernel panics, however, revealed something intersting: hfs swap was listed in the panis section. So I decided to use that ancient hardware checker on boot (hold d after the boot chime and you will be booted into hardware checker). Immediately I got a hardware error message relating to 4MEM.... In short ram issue. So I switchWD out both of my ram chips one at a time to test both individually - one had an error message, the other was fine (I was using corsair vengeance 2*8 gb).


Anyway, after removing the faulty chip and trying again, everything is working fine!


hope this helps anyone with the same or similar issues - somehow the yosemite installer is way more sensitive to hardware faults than Mavericks (very time I reinstalled Mavericks all was fine noatter what even with the unknown faulty ram chip installed) so the hardware checker is crucial to a good Yosemite install!

Oct 21, 2014 5:33 PM in response to Ludicity1987

i never knew the hw diagnostic tool (holding down D on the startup chime) existed, so thanks for that.

I ran the hw diagnostic, and as in your case my system threw back a 4Mem error - indicating a hardware error.


User uploaded file


it looks like my original Apple OEM memory kit has developed a fault, and by what you and mlucashouston have tried and tested it seems to hinder Yosemite from installing. Didn't know there was such a thing, but there you go.


I haven't really experienced any other issues with my laptop to indicate a faulty module, but I guess the fault is there, Yosemite has very little to do with it, and if anything has brought it to my attention. As to why it won't install because of it - is the million dollar question.


I have just done a quick search and have found the following very depressing article in relation to swapping stuff out on my MacBook Pro Retina:


http://www.zdnet.com/blog/hardware/want-to-upgrade-that-retina-macbook-pro-tough -luck/20774

According to Kyle Wiens, CEO of iFixit, the new MacBook Pro is "the least repairable laptop we've taken apart". In fact, it seems that Apple has gone to great lengths to not only make the new MacBook Pro almost impossible to upgrade, but also a major challenge to even get into it in the first place.



so i guess the 'Free' Upgrade to Yosemite now means I've entered no-mans land.

A failed installation - which I hope I can revert to Mavericks again.

And a faulty memory module that seemingly can't be changed (at least easily or presumably cheaply).


don't I feel glad having bought the most expensive laptop at the time. I can see what's coming, the cost of a replacement motherboard. :-/

Oct 21, 2014 6:08 PM in response to nostrawaggus

wow ow that is really tough - is it a 2012 mbpro retina? I have only recently got a mbpro but it is disturbing to know that the hardware can develop a fault after only a couple of years! Especially given that we buy Apple products precisely because we believe that they are "well-built"... Anyhow, when did you get the mbpro? And what country did you get it in? If it was in europe you might be able to force a 2 year warranty under EU consumer rights law? If your in US the 1 year warrany really blows ... Also do apple offer to repair only the ram in that model? I don't know a great deal about mbpros...

Oct 21, 2014 6:25 PM in response to Ludicity1987

yeh, its the flagship retina Mid 2012.

Just found the fixit link for my model. The ram is soldered onto the logic board, so nothing to swap.

😟


THey're the hynix modules, really depressing that it may have developed faults already.


https://www.ifixit.com/Teardown/MacBook+Pro+15-Inch+Retina+Display+Mid+2012+Tear down/9462

they give it a 'repairability' score of 1 out of 10.- ie. No hope.

i Guess I need to contact Apple to see what's up. Maybe via some terminal switch the installer can be forced to neglect

any hardware issues (as said I haven't really realized any issues inside maverick and the machine has been a solid workhorse).

but for now I'm just re-installed Macerick (it's just into completing the installation) so I'm hopefull that it can get back up and running -

no longer at the forefront of Mac OS technology though - on my MBP Retina mid 2012. That's depressing.

Oct 24, 2014 2:21 PM in response to Ludicity1987

aas I managed to get Mavericks back onto the computer and boot normally into that environment I was able to pull the backups I needed Both TM and Direct copy.

i wiped the drive and just for good measures tried a completely clean install of Yosemite...this didn't work either.

i Was spent and have tried everything without success.


I Took my computer down to the Genius Bar today to get them to check it over for me, since it was throwing back the 4mem hardware

error. They couldn't get it to accept Yosemtie Either So I left it with them.


the guys down there were extremely helpful and I think they saw I had reached my limits with the computer.

thank God Apple offer this service. I think with any other brand of computer you would be up the creek without a paddle.

Oct 27, 2014 5:01 AM in response to nostrawaggus

Hi Nostrawaggus,


How did you managed to get Maverick back onto the computer and boot normally? I am having the same problem as you did while installing Yosemite 'An error occurred while extracting files from the package 'Essentials.pkg' and can't get out of the loop.

I have Maverick on a USB memory stick as a bootable OSX instal drive. I am just not sure where to go or what to do to get back to Maverick and get my life back. Unfortunately my last backup was over six months ago and Time Machine is not an option for me.

Thanks for any guidance and suggestions you can provide.

Ciao,

Sergio

Nov 12, 2014 12:03 PM in response to nostrawaggus

Hi nostrawaggus,


Where were you able to download OS X Mavericks? Now that Yosemite is out I can't find anywhere to download. I have the same problem as everyone, upgraded to Yosemite and one day everything failed so I have since wiped my SSD clean and tried to do clean install with Yosemite on a bootable usb but have not had much luck, getting a variety of errors: installation crashes, failed to extract essentials.pkg, etc. Now I'm trying to install again but don't see much hope.. If I can download Mavericks again I'll copy it to a bootable usb and install that to see if it'll solve the problem.. so if you know where I can download Mavericks again please tell!


I'm on a MBP 2012 non retina btw, with a Kingston SSD V300 as my main drive where I install Yosemite, and optical drive in the optical bay, and replaced the stock memory with Samsung 8GB (2x4GB) RAM. I've run apple hardware tests and no errors so far so don't think its a hardware problem..


Thanks,


Jay

Nov 13, 2014 2:38 AM in response to elementofice

hi elementofice,


sorry for delay, just got my MBP Retina back and it's got Yosemite on it!!! *backflips*

they swapped the MLB out and this has done the trick for me at least.

They pushed Yosemite onto my machine via the AppleStore Ethernet network when I collected my computer, the whole thing was installed within around 10 mins. Beautiful and another notch for good customer services inside Apple Stores! 🙂


I've currently restoring my docs onto it from my external HD, so not quite fully operational but I'm getting there.


A note on your rig. You have upgraded your disk and your RAM.

Although I didn't believe it at first, the Yosemite installer does seem to do a HW check on your rig during setup.

Hence Yosemite install may have issues, but Mavericks install will be ok to drop back down to, so all should not be lost.


In my case I started my machine holding the 'D' key down to get to Apple's Diagnostic Test, which highlighted my 4Mem error.

From what I have been able to read up, it seems to me that people who have upgraded their rigs with 3rd party memory (even reputable brands) were experiencing installer issues. When they put their factory supplied memory back in, Yosemite installed fine, after which they swapped their RAM out again for it to continue to work without problems. Check further up this thread for more info.

I have no idea why this is happening or what is going on here and this wasn't my problem as my memory was soldered onto my logic board and I had the original factory hardware in my machine.


All I'm saying is, if you have your original RAM parts lying around, it may be worth dropping those back in to try and get Yosemite installed.

I can't seen how a your upgraded SSD would hamper your installation, but I would check out and revert to original RAM for sure as this is a main component on the Apple MLB which it obviously does a check on during install.



getting Mavericks Installer:

It sounds like you've been on the same Yellowbrick road as I have with the Yosemite installation. You've managed by the sounds of things to do a backup or/and a disk image copy of your HD (this is what I did) using the DiskUtility App to get to the stage of wiping your SSD clean in prep for the install. This is good, this is what I did, so I didn't have to worry about my data at all.


In my case, I already had a Mavericks installer stub on a bootable USB key (from way back when).

Mavericks should be available as a download from within your AppStore (it was in my case, it was there as a download from when I upgraded to Mavericks), but as you probably wouldn't be able to get into that right now, you would have to login to your AppStore on another Mac somewhere and download the stub file again. I would suggest you download the most current installer stub from the App Store as I think Apple do release updates to these stubs, meaning you will get the latest Mavericks installer, this is what MacWorld suggest anyway.

(Remember that once it's downloaded, you shouldn't run the installer there and then - just cancel/quit out of it and the stub will remain hidden on the machine).


This is a handy guide as to how to create your bootable USB drive to load into the Mavericks installer. I didn't need any fancy 3rd party software to make the bootable USB drive, I just used Apple's DiskUtility app for this and this worked perfectly.


http://www.macworld.com/article/2056561/how-to-make-a-bootable-mavericks-install -drive.html


Afterwards, you should be able to boot up using the USB key, and re-install Mavericks. From my personal experience, Mavericks re-installed initially without harming any of my documents and files. However, you know what they say - have your backup up-to-date.


That should get you back to Mavericks at least.


As for Yosemite, if you drop back the original Apple factory RAM, and the Yosemite install still doesn't work, you will defy need to go to a Genius Bar and have a chat with them, letting them know you've been enjoying full round trip on this affair. They can hook your computer up to their network and run an additional HW diag on your system.


In the end, what did it for me was a logic board replacement.

I could still be running Mavericks today not having had any inkling about any hardware issue with my machine, but the Yosemite installer was particular about this and highlighted it.

Hope this helps.

Nov 19, 2014 9:13 AM in response to nostrawaggus

This thread saved me.


I have been trying to diagnose my computer issue for a month and a half. Mine started when my virtual windows drive for Parallels came to a screeching halt but my mac ran fine. I re-installed parallels about 20 times and even went and bought a new windows disk for over $100. That didn't work.


I decided to create a USB install disk of yosemite and completely re-install my operating system. Was getting errors and couldn't install. You guys mentioned memory and it all made sense. I put some third party ram in my mac a few years back. I popped it out and whammo installed yosemite right up.


All this time all I had to do was open my port and pop out the bad ram. Would of took 2 minutes instead of countless hours. Unreal.

OS X could not be installed on your computer

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