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gshenaut Author

Level 1

0 points

Apple Remote Desktop update issue in Yosemite

I bought ARD in 2009, before the App Store. It has been updating itself, and in fact, I now have the current version (3.7.2). I just upgraded to Yosemite. All other apps appear to have been updated correctly, but App Store appears to be confused about ARD. It shows version 3.7.2 (the version I have) as an available update. If I try to update it, it fails with a generic error message, either “We could not complete your purchase. Remote Desktop is already installed on this computer. Choose Software Update [sic] from the Apple menu to check for available updates.” OR “Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.” However, I continue to see an update badge on the App Store, and I receive notifications that I need to update ARD. It's annoying.

I tried various Apple IDs and always got the same result (which is logical, since I didn't buy ARD from the App Store).

I suspect that my purchase of ARD has “aged out” of being supported by the App Store program, which now apparently assumes that all installations were purchased from the App Store. Is there some way to make this work correctly, short of completely uninstalling the version I have and buying the App again from the App Store?

Greg Shenaut

Posted on Oct 17, 2014 8:03 AM

165 replies

Oct 18, 2014 2:09 AM in response to gshenaut

I have this issue too

Oct 18, 2014 2:56 AM in response to gshenaut

same problem here!

Oct 18, 2014 6:35 AM in response to gshenaut

Just to add my voice to those with this problem. I'm in the same boat, having purchased Remote Desktop years ago on disk.

Salda

Level 2

255 points

Oct 18, 2014 6:49 AM in response to gshenaut

Same problem here.

Oct 18, 2014 7:05 AM in response to gshenaut

Ditto for me. Purchased the physical copy back in 2009. Wasn't there something a while back (maybe a few years or so) where ARD was having trouble with a new version of OS X? Or was that the installer issue? I vaguely remember having to extract files from packages on the disc in order to install it on a new (at the time) version of OS X.

Anyway, here's a screenshot of the error (for those who are curious). I've also submitted a ticket.

Belly114

Level 2

200 points

Oct 18, 2014 7:25 AM in response to gshenaut

Ditto.

Oct 18, 2014 9:21 AM in response to gshenaut

I'm having the same problem. I think a redemption of the old license number is the way to go for this and other Apple software purchases of pre-AppStore licenses. Conversion to the new world will save Apple time and money.

Paralel

Level 1

0 points

Oct 18, 2014 9:51 AM in response to gshenaut

Same here! Installed for a disc copy.

Oct 18, 2014 11:24 AM in response to gshenaut

I'm having this problem too!

Dah•veed

Level 9

65,539 points

Oct 18, 2014 12:10 PM in response to gshenaut

I heard back from the ASC Hosts

Thanks for the heads-up, Dah•veed.

I have seen a few similar posts myself.

This issue will be escalated up the proper channels.

Oct 18, 2014 3:16 PM in response to gshenaut

I have been doing some research on this. There is no _MASReceipt folder in the application. Right click the application open contents. There would be a receipt (text) there if you got it from App Store. But if you just make a folder and named it _MASReceipt. then you get a different responce when updating.(Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates.) So all you need from Apple is the right receipt.

Dah•veed

Level 9

65,539 points

Oct 18, 2014 3:19 PM in response to thomasfrommcgaheysville

There is no more Software Update in the Apple menu in Yosemite.

Oct 18, 2014 8:38 PM in response to gshenaut

Same here. At least Apple is consistently broken with this app. I too purchased (for a lot more that the App store price) the full blown version back in 2010. Hopefully there will be a fix soon - I hate to see that update available prompt.

ricky lo

Level 1

4 points

Oct 18, 2014 9:22 PM in response to gshenaut

Another serious problems is.... Apple Remote Desktop Admin 3.7.2 in Yosemite cannot wake up clients Mac remotely. Control has no problem after waking up.

On 10.9.x I can wake up remote Mac clients. Now I have to do it on the other Mac.

Oct 18, 2014 10:58 PM in response to gshenaut

Although not an "appropriate" fix, following these instructions results in the App Store no longer bugging you for an update.

Right-click on another application you have purchased from the Mac App Store and show package contents.
Drill down until you see the "_MASReceipt" folder.
Right-click and copy that folder.
Now go to the Remote Desktop application in Finder and right-click it and show package contents.
Double-click the "Contents" folder.
Press command-v to paste the _MASReceipt folder that you just copied.
Enter your password as needed.
Finally go to the Apple menu in the upper left hand corner and select the App Store... option which should have a blue oval with the number of updates you currently have available.

After that, the App Store should stop bugging you about the update, or at least it worked for me on two different computers I tried this with. Hope this helps until Apple releases an update to fix this issue.

Cheers!

Apple Remote Desktop update issue in Yosemite