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gshenaut Author

Level 1

0 points

Apple Remote Desktop update issue in Yosemite

I bought ARD in 2009, before the App Store. It has been updating itself, and in fact, I now have the current version (3.7.2). I just upgraded to Yosemite. All other apps appear to have been updated correctly, but App Store appears to be confused about ARD. It shows version 3.7.2 (the version I have) as an available update. If I try to update it, it fails with a generic error message, either “We could not complete your purchase. Remote Desktop is already installed on this computer. Choose Software Update [sic] from the Apple menu to check for available updates.” OR “Update Unavailable with This Apple ID. This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.” However, I continue to see an update badge on the App Store, and I receive notifications that I need to update ARD. It's annoying.

I tried various Apple IDs and always got the same result (which is logical, since I didn't buy ARD from the App Store).

I suspect that my purchase of ARD has “aged out” of being supported by the App Store program, which now apparently assumes that all installations were purchased from the App Store. Is there some way to make this work correctly, short of completely uninstalling the version I have and buying the App again from the App Store?

Greg Shenaut

Posted on Oct 17, 2014 8:03 AM

165 replies

Oct 18, 2014 11:23 PM in response to mathewhellums

Seemed like a good workaround. Unfortunately didn't work for me. Still, thanks for posting the suggestion.

Oct 18, 2014 11:55 PM in response to mathewhellums

I follow your instructions I know I don't have an update badge on the App Store icon (thank god) and it's not bugging me anymore. Does this affect future upgradeability of ARD?

Oct 19, 2014 5:42 AM in response to gshenaut

I've reported this is a bug, if only to remove the "Software Update" verbiage from the error message. radr://18700278

Oct 19, 2014 6:31 AM in response to gshenaut

Just piping up to say "Same problem here" with ARD. In this case ARD was an educational license originally purchased on physical media and which has been updating without issue until now (well, without *this* issue anyway).

I, however, have also seen a similar behavior in Yosemite with several other apps originally installed from physical media (iWork and iLife). All of iWork refused to update because it was "associated with a different Apple ID", and parts of iLife did the same thing (I believe everything would updated except iPhoto). I seem to remember a similar problem in the past with apps originally installed from physical media. The physical-meedia appears to be a common factor here. One would think Apple would eventually get the bugs worked out of something this basic...

Oct 19, 2014 9:19 AM in response to mathewhellums

excellent, that worked, thank you! it will be nice when apple figures how to make this go away for real, but this gets the annoying badges and notifications out of the way.

Oct 19, 2014 9:34 AM in response to mathewhellums

I have the same issue as everyone else here. The mathewhellums fix worked for me as well.

Oct 19, 2014 10:33 AM in response to mathewhellums

I have found that if you do your fix with an Apple product it tells you that it has wrong Apple ID or .... But if you use a non Apple product like (Microsoft Remote Desktop.app comes with Office) it works.

Oct 19, 2014 1:54 PM in response to gshenaut

mathewhellums's post worked for me too!

Darby67

Level 1

0 points

Oct 19, 2014 4:32 PM in response to gshenaut

Excellent, did mathewhellums suggestion and joy! Thank you

Oct 19, 2014 5:36 PM in response to mathewhellums

Can someone share which app you borrowed the _MASReceipt from? I tried a couple different Apps on 2 different Macs with no success.

Oct 19, 2014 5:43 PM in response to firewalker1465

I used the new numbers app's _MASReceipt

Oct 19, 2014 6:18 PM in response to Moomintroll

Microsoft remote desktop comes with office

BaciCom

Level 1

0 points

Oct 19, 2014 8:22 PM in response to gshenaut

Same issue here too.

Macbrush

Level 1

38 points

Oct 19, 2014 9:36 PM in response to ricky lo

The problem using this workaround would be that you'll have to do it again if you borrowed MASReceipt from something purchased from App Store. Also your Mac will no longer recognise updates for ARD. Either way, hope that Apple will fix it fairly soon.

Oct 19, 2014 10:06 PM in response to Moomintroll

Thanks for the info. Unfortunately it still didn't work. I guess I'll just wait for Apple to fix.

Apple Remote Desktop update issue in Yosemite