You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 12 WiFi Sync with iPad/iPhone not working

Previously with Mavericks and iTunes 11, my iPad and iPhone showed up in the side bar and I could sync from the either device. With Yosemite and iTunes 12.0.1.26, neither device shows up in iTunes 12 (That I can find). Hitting Sync Now in General/iTunes Wifi Sync on an iPhone results in a continuous "Looking for John's iMac" without ever succeeding. My iMac is connected to a current gen AP Extreme via Ethernet. I have also enabled WiFi on the iMac with no luck.


Any ideas on how to get this to work?


TIA


John

iMac, OS X Yosemite (10.10), Parallels for XP, Win7-64, Win8-64

Posted on Oct 17, 2014 1:29 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 18, 2014 2:23 AM

iOS 8 bug.


All you need to know it that Apple knows it for 4 months, but they just don't care. Indeed, Apple decided to sell low end products without changing the prices.

25 replies

Nov 27, 2014 12:50 PM in response to Paliz2

it doesn't work.


Like all these supposed 'fixes', it works straight after you've carried out the changes, but then when you leave and re enter the network, it's the same problem.iFi


To be honest, nothing is working great re Wi Fi since iTunes 12 and Yosemite came along...my Airport Expresses keep dropping off too.


What with this and the almost daily updates to IOS, I am starting to wonder if Mr Cook has a handle on things at Apple....

Nov 28, 2014 1:37 PM in response to Corb72

I posted the following to a few different threads but maybe it will help in your situation as well. I feel your pain. The past several days I experienced sync issues with the iPad Air, having had to upgrade to the latest iTunes release earlier than I expected due to the need to replace my Mac Pro (the hard drive on my previous Mac Pro became corrupted and due to its age, the Mac Pro had become obsolete, preventing me from being able to upgrade to the latest OS releases these past few years. On the positive side, the Mac Pro lasted nine years and I had been able to at least keep current with the latest iTunes releases in general with little problems up until this last release). After restoring all data from my Time Capsule to the new Mac Pro with OS X Yosemite version 10.10.1, upgrading iPhoto data and rebuilding the iPhoto library (which I had not kept current), I attempted to sync my iPad Air via USB cable and witnessed the iPad disconnecting and reconnecting every other second as if I had a bad USB cable/connection. The cable was fine, but this process rendered me without any playlists, music, and photos on my iPad Air (I had over 100 playlists and nearly 5,000 songs and 4,000 photos). As I was not sure if the issue was with my iPad Air, I reset the iPad Air (selected settings, reset, erase all content and settings) to at least make a fresh start and download from my iCloud backup made the previous day. Rather than repeat many of the same other syncing issues others have already noted [i.e., that I also had] and describe what did not work for my situation, I'll just note the steps that eventually did correct my problem and bring my iPad Air back to its proper state (Perhaps following these steps just coincidentally fixed my problems, but after having spent hours as many others have in trying to resolve the syncing issues, I have not since experienced any issues).



First (after loading iTunes on the Mac Pro of course), I selected iTunes, Preferences, Devices and clicked on [placed the check mark on] "Prevent iPods, iPhones, and iPads from syncing automatically." (As noted in Apple's help documentation, this "Prevents devices from automatically syncing with the iTunes library when a device is connected. To sync a device, click the Sync button when the device is connected)." Selecting this option before connecting the iPad Air via USB cable was important to keep the iPad Air from getting hung up in the automatic sync stage that was preventing me from changing any other iTunes preferences.


Second, I made sure that the iPad Air "iTunes Match" option setting was off (Settings, Music, iTunes Match) prior to performing any sync operation. However, I continue to keep the Mac Pro iTunes Match option "on". I then connected the iPad Air via USB cable to the Mac Pro and once the device was recognized in iTunes, clicked on the rectangular device symbol in the upper left section of the iTunes screen. Within the "Options" [center bottom] section of the screen, I clicked on [placed the check mark on] "Sync only checked songs and videos." This is the only Option I had "checked". Next, within the Settings, Music section (left side of the iTunes screen), I clicked on [placed the check mark on] "Sync Music" and selected "Entire music library" and "Include music videos". I also made sure all of my other settings were selected as I intended for Apps, Movies, Books, Tones, and Photos.


Before initiating the Sync process and to ensure that data was appropriately transferred from my iPad Air to the Mac Pro, (within iTunes) I selected File, Devices, and "Transfer Purchases from iPad Air." Once the transfer was complete, I then clicked on the "Sync" button in the lower right section of the iTunes screen. As none of my nearly 100 playlists, 5,000 songs and 4,000 photos were on the 128 GB iPad Air prior to this sync, it did take longer than usual (maybe one hour). Once the sync icon quit spinning in the iTunes window (upper left section of the screen), I made sure to tap on the Music icon on the iPad Air, select Songs, and go to the bottom of the song list to observe if the status indicator, "Downloading xx of xxxx Songs" was continuing to update. It took about another 10 minutes for this message to disappear at which point it appeared the Sync was finished.


I have since purchased additional music, created playlists, and synced successfully multiple times (at least 10 times) between the Mac Pro and iPad Air, always using the USB cable of course. All of my artwork, songs, playlists, photos, and apps are stored on both devices appropriately and not scrambled. Having spent several hours resolving the iPad Air sync issue, I have been reluctant to attempt a sync between my iPhone 5S and the Mac Pro until I install the latest Time Capsule hardware to backup to should issues arise (i.e., my old Time Capsule is obsolete and can only restore to the Mac Pro now and not backup current data).

Nov 30, 2014 12:11 PM in response to wavecrest5

Thank you for your responses, chaps.


I've tried the above suggestions....as with all other fixes, it works immediatly, only to fail the next time you try and sync later that day.


There clearly is some is an issue with the Wifi as a whole since the various updates....my Airport Expresses have become a nightmare too.


Apple is getting a little like Microsoft these days....so keen to get stuff out there, they don't check it works first.

Dec 29, 2014 5:01 PM in response to JohnZonie

After two months of frustration, I just found this ... and it worked. iPhone 4 running latest OS (7.1.2), latest iTunes (12? - I'd check, but it's still syncing, and I don't want to interrupt it! :-) ), previously worked over wifi, until it didn't any more.


Forgetting the wifi network and re-starting it worked! Much simpler than a lot of the other convoluted solutions I've seen here. And if it breaks again, it's simple enough to redo it.


Have had the same problem with iPad 1 (OS 5.1.1 - yeah, that's what it runs), but for some reason, iTunes (after I manually started it) decided to see that one today, so I was able to manually sync it from iTunes without having to "reboot" the wifi like I did with the iPhone.


I sure hope this helps others.


http://www.imore.com/itunes-wifi-sync-not-working-ios-8-heres-how-fix-it


(Solution #3 on that page is what I did ... super simple.)


Here it is in text in case the link stops working:


3. Forget and rejoin your wifi network

Sometimes forgetting all your wireless settings across all your devices can boot out any bad connection you may have. If something funny happened at some point, whether in iOS or OS X, it could cause wifi sync to not operate as it should.

To forget and rejoin a wireless network on iOS, follow these steps —

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Wi-Fi at the top.
  3. Tap on the info button next to your wifi network.
  4. Tap on Forget This Network at the top and confirm.
  5. Rejoin the network again.

Jan 4, 2015 6:36 PM in response to JohnZonie

I have 5s and iTunes 12 and Yosetime.

I may have found at least a band aid fix, your phone need to be connected via USB (at least that's how it worked on mine)

1. On Summary Options check "Sync only checked songs and videos" and "Manually manage music and videos".

2. Go to songs under "On my device" on the left side.

3. Highlight all the songs and delete them.

4. Go to Main list of songs and highlight what ever you want on your phone.

5. Drag them to the left until the devices appear on your screen. Now drag them to your phone.


The music immediately began syncing to my phone.

Hope this helps, I know nothing else was working for me.

May 22, 2015 7:03 AM in response to sagarnene2004

I have a PAC (proxy automated configuration) file on a local web server that i use. Obviously my iOS devices use the file too.

It seems sometimes this causes wifi sync issues. I deleted the URL on my iPhone and without having to forget the network i got wifi sync fixed. Putting the URL back didn't cause the issue to repair right away. I will continue to monitor the situation. but it seems there may be an issue with network configuration.

iTunes 12 WiFi Sync with iPad/iPhone not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.