Iphone 6 is muting speakerphone automatically.

How did you replace it? Did you go through a specific procedure? I don't have any protective care, but this seems like a hardware issue. Can you steer me in the right direction to get mine replaced?

Thanks

OH MY GOD, APPLE, WHAT IS WRONG WITH YOU??

So my company bought 10 new iphones through Verizon. We only need nine, currently, so we planned to keep "one to grow on".

My iphone 6 (not 6s, if I misspoke earlier) had the problem of muting itself and adding calls at random, and from reading this forum, that seemed to be a hardware problem. Also, a GENIUS told me that it might be the result of having charged the phone with a Moshi cable. My fix yesterday was to replace MY phone with the reserve phone. After migrating my settings (I still have to re-download 17 apps that don't seem to have ever backed up to iTunes, THANKS, APPLE), THE REPLACEMENT PHONE DOES THE SAME THING.

Sooooo exasperating to be on a call and to constantly have to un-mute it.

Now I've set LTE to Data only. Hopefully that does something.

I've bought ONLY Apple computers, personally and for my company, since 1990, and I've purchased dozens of iPhones. If no Apple person addresses this forum, I'm going to start Thinking Different.

You should try Restoring through iTunes and setting up as new, often times software bugs can be saved in the back up.

I'm having pretty the same problems. My iPhone 6 randomly mutes even when I'm not touching the phone. This can happen twenty times in a call, and it's unbelievably frustrating. Often I don't notice that I've been muted until the other party alerts me.

It seems to the the buttons on the left of the screen that are most affected: the mute and the add buttons. The phone will suddenly try to add another party to the call. This happens over and over again during calls. The phone will be muted at the same time, and I have to work my way back to the dialer screen in order to unmute.

If I have the number pad open, for example when I'm working through the menu of a large company such as my bank, then sometimes random digits (again mainly from the left of the screen) will be dialed. So I'm trying to enter, for example, a 16 digit credit card number, and the phone keeps interjecting digits, making the exercise impossible.

Sometimes after a call the screen stays bank, and I can't hang up. I can't do anything in fact. I can't even turn the phone off. I guess I could do a reset, but that's a rather drastic action to have to take in order to end a call.

I would describe the iPhone 6 as a piece of crap -- at least with regard to using it as a telephone. It's close to unusable as an actual phone.

I found a work-around! In Settings, under "Cellular", enable LTE for "Data Only". I haven't had the problem since doing that.

My I.T. guy says that Apple does know about this problem and will be issuing a fix in an upcoming software update. So frustrating that they never addressed this thread or any of the others like it (that I saw while I was having the problem).

Apple doesn't address perceived or real issues in this forum. This is a user to user support forum - Apple is not here. You can send them feedback here: Apple - Feedback

Best of luck,

GB

In short ,your proximity censor is damaged , get it checked on Apple care and everything will be okay right away .

I would imagine that a year later, the OP has dealt with their issue one way or another.... 🙂

Cheers,

GB

Thanks. I've changed that setting, pauloscar. I'll let you know if it makes a difference.

This sorted out the problem for me. Thank you!

Like you, I am having the exact same issue. The issue occurs when I am on a phone call using the apple earbuds or speakerphone. One time, it even opened facebook and accepted all my event invitations. Very strange. I will try and turn the LTE voice off and see if that makes a difference.

I'm sure if you call technical support they will want you to restore the phone and start all over. I hope Apple is aware of this thread and finds a solution to this issue!

iPhone 6, Verizon, iOS 9.1

Based on various threads I have read, this appears to be an issue with the Facebook application. It routinely mutes music while playing if a Facebook notification comes in. I have no doubt that the issues you are experiencing are a result of the same issue.

I would recommend that you turn off all Facebook Notifications.

Cheers,

GB

Changing the LTE setting was a permanent fix for me. I've never had any problems with the Facebook app misbehaving.

Has the latest update to iOS 9.2 fixed this issue for anyone? My cousin has this issue and I just turned on Voice and Data on my iPhone 6 Verizon today. Hoping this is not all users that have this issue but will post if I start to see it.

Have you tried changing the LTE setting as suggested by pauloscar above? I've had no problems since following his advice.