Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 6 is muting speakerphone automatically.

This problem is getting pretty exhausting. If I am on a phone call, using soeakerphone, the mute will sometimes engage for no reason. Anywhere from 2-10 minutes into a call when I am not touching the phone even. On a couple occasions, I have been looking at the phone and watched it suddenly turn on mute for no reason.

Additionally, today I was on an extended call (45 minutes) on speakerphone. I watched as the mute engaged automatically on three occasions during the call AND the contacts were displayed. All while the phone sat on a flat table and I watched from a distance.


What would cause this?? I've been conscious of what words I'm using and it doesn't seem like anything would be listening to activate them. It's very annoying when you're not paying attention and talk for a few minutes before realizing the other party heard nothing. Any ideas!??

iPhone 6, iOS 8.0.2

Posted on Oct 17, 2014 8:46 PM

Reply
58 replies

Feb 6, 2016 2:02 PM in response to Conwatcher

Hi Guys


A little background on my situation: I live in Oregon but travel to California quite a bit. I've recently upgraded from iOS 8 to 9.2.1 and have started experiencing the below issues when I return home to Oregon. While in California with LTE on, no issues, but while in Oregon with LTE on phone glitches out during calls.


- mute button coming on automatically

- random numbers being pressed during a call

- phone book opening and contacts automatically being added to my current call


I've done all the Apple approved fixes: reset the phone, restored the phone, etc...etc.. All to no avail. It's amazing that with all the money and technology available to Apple they are unable to adequately diagnose or even reproduce this debilitating issue. What does that say about the future of apple products and customer support?


BUT...Good News! I did finally find a work around.


I put my phone into field test mode and was looking at signal strength etc. while turning LTE on and off. Turns out LTE must be interacting with the software somehow to cause the glitches, because if I turn LTE off completely (meaning off for both data and voice) the issue goes away and my signal strength goes from -109 to -86. I've been using the phone in this mode now and no glitches.


So what does this say about one of the largest phone developers on the planet? Either this is a company being run by "no talent azz clowns", who's only vision is to push out bloated phones, irregardless if they work or not followed by endless updates which screw the phones up even more, or they simply do not care and they will just keep adding more and more crap to their phones until it turns them into very expensive paper weights.


So until the azz clowns at Apple release yet another update that will fix this issue and cause 100 other's I will manually switch between LTE and 3G depending on where I travel.


Hope this works for you!

Ikan

Mar 22, 2016 9:59 AM in response to Ikanuba

Well, this issue never affected me until recently, right after I set LTE to voice and data. I've now set LTE back to Data only. I have an iPhone 6 with ios 9.2.1. Hopefully 9.3 will have a fix, especially since 9.3 is supposed to have wifi calling capability (for Verizon) and will require LTE to be set for Voice and Data I believe....


Tim

Jul 12, 2016 7:52 AM in response to Conwatcher

I Am having the same issue. Not sure why. Mine is iPhone-6-128GB.

It is happening frequently for me, mute button automatically gets pressed..other app gets launched. Once my Skype app got launched and call placed automatically.


i restated my iPhone many time, updated iOS to latest version, but no help.


Please help.

Sep 12, 2016 8:55 AM in response to Conwatcher

I have this issue, too. Just today as I was talking with someone on the phone, it cut my call off 5 times! Mine also sends random texts, emails and makes phone calls. It also cuts off my calls and goes to Pandora. This is my second IPhone 6 and I was told by Verizon that it was an Apple Software Issue, not the phone itself! One Verizon CSR told me that the phone appeared to have a "VIRUS" but he couldn't locate one. He said that it was almost next to impossible for the IPhone to get a "VIRUS". All I know is that this "gremlin" that is in my phone has to go. If Verizon/Apple doesn't do something soon, I have five accounts with them and I will move them elsewhere! Very frustrated right now.

Iphone 6 is muting speakerphone automatically.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.