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Level 1

19 points

Iphone 6 is muting speakerphone automatically.

This problem is getting pretty exhausting. If I am on a phone call, using soeakerphone, the mute will sometimes engage for no reason. Anywhere from 2-10 minutes into a call when I am not touching the phone even. On a couple occasions, I have been looking at the phone and watched it suddenly turn on mute for no reason.

Additionally, today I was on an extended call (45 minutes) on speakerphone. I watched as the mute engaged automatically on three occasions during the call AND the contacts were displayed. All while the phone sat on a flat table and I watched from a distance.

What would cause this?? I've been conscious of what words I'm using and it doesn't seem like anything would be listening to activate them. It's very annoying when you're not paying attention and talk for a few minutes before realizing the other party heard nothing. Any ideas!??

iPhone 6, iOS 8.0.2

Posted on Oct 17, 2014 8:46 PM

58 replies

Beni07

Level 1

11 points

Oct 12, 2015 8:56 AM in response to N8note

Mine does the exact same thing. I have iPhone 6 64 GB Verizon iOS 9.0.2.

While i'm on speaker phone call, it mutes by itself, goes to contact, selects other contact and either calls them or tries to send them an email. Most annoying part is that it mutes by itself.

Also, i'm not on speaker, screen hide sensor malfunctions. While talking on the phone on my ear, I look at my screen but it stays black or it would turn on but buttons are not responsive. It's really annoying.

I have had variety of problems with iPhone 6, this is my 3rd iphone 6 because I had other problems with manufacturing related issues and all they could do is replace with another refurbished phone. I have had since iPhone 4 and this is the worst iPhone. I am so disappointed at Apple.

Oct 12, 2015 9:15 AM in response to Beni07

APPLE - PLEASE ADDRESS THIS. THE POSTS ON THIS PROBLEM ARE RAMPANT ON YOUR COMMUNITY SITE!

Oct 14, 2015 6:45 AM in response to Conwatcher

I have the same issue on my Iphone 6 with Verizon . The Verizon tech support asked me to restore after saving a most recent back up. Doesn't fix the issue.

Oct 14, 2015 9:27 AM in response to nobleelbon

I'm having the same problem with an iPhone 6 iOS 9.0.2 (Verizon). Anyone figure out an answer to this yet?

droadman

Level 1

4 points

Oct 14, 2015 9:33 AM in response to droadman

I did a complete wipe of my phone AGAIN. This time I set up as new and didn't even attempt to restore a backup... guess what. It's STILL happening!!

This is maddening. I have another Apple Store Genius Appt on Thurs... and I'm going to show them this thread.

Oct 14, 2015 9:34 AM in response to virtualdaisy

Since when did u realize this issue was happening?

Oct 14, 2015 9:41 AM in response to nobleelbon

It started happening 2 weeks ago. I have had my phone since July.

LuckE1

Level 1

0 points

Oct 15, 2015 7:48 AM in response to nobleelbon

Mine started doing it 2 weeks ago when I updated to IOS 9.0. The 9.02 update did not fix it. It is a problem with the IOS update on IPhone 6. I want my IOS 8 back, but since I know that is not possible we need an IOS 9.03 update that fixes it. PLEASE! THANKS IN ADVANCE!!!!!!!!!!!!!!!!

KYAMC

Level 1

0 points

Oct 17, 2015 6:02 PM in response to Conwatcher

I am having this issue as well. It seems like the problem just started in the past few months.

The mute button constantly turns itself on when using speakerphone or Bluetooth ear piece.

Tries to conference in another user on its own.

Frustrating!

Oct 27, 2015 8:49 AM in response to KYAMC

Where is Apple on this?

I'm having the same problem since upgrading from an iPhone 4S to a 6s, and switching from AT&T to Verizon about 6 weeks ago. It's maddening.

When I was at the Apple store recently about something else, I asked my Genius about it and she looked at me like I was nuts - and of course it wouldn't happen while I was in the store.

Oct 27, 2015 11:06 AM in response to Conwatcher

Apparently Apple has no moderators to their own site, because Apple has failed to respond to this thread, but all the other threads for this same topic.

I guess they don't care.

Oct 28, 2015 6:19 AM in response to Jefferson 2099

I having the same issues. Random mute on speaker and Bluetooth. Random access of contracts without warrant. I have Verizon and iOS 9.1. I think it all started happening at the update, but I also changed my LTE to voice and data. I will try voice only. If that's the issue, though, that is an unacceptable bug. I need internet on calls regularly.

droadman

Level 1

4 points

Oct 28, 2015 7:06 AM in response to droadman

So, after the second replacement, it's no longer giving me the problem. I also no longer use my magnetic car mount because I wanted to rule out all possibilities.,

Oct 28, 2015 8:47 AM in response to droadman

Did you replace through Verizon or Apple? Also, is voice and data enabled on your LTE in settings?

Oct 28, 2015 8:48 AM in response to SpringfieldSpring

I replaced through Verizon, and yes, voice and data are enabled in LTE.

Iphone 6 is muting speakerphone automatically.