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Macbook Pro won't shut down after installing Yosemite

Hi,


I just finished installing Yosemite on my Macbook Pro. It's fairly new, the last version with a DVD drive but without retina display (I bought it in May 2014 and it's my first Mac).


I installed Yosemite, updated all my applications from the App Store and tried to shut it down from the Finder but the screen just freezes on a black screen wth the pointer showing and then I to shut it down using the power button which I hate doing.


I turned on FireVault after set up and that is busy encrypting could that be causing this? I did check online and it says you can put your Mac to sleep or shut it down while this is happening, but I haven't been able to. Any tips would be great.

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 18, 2014 8:37 AM

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122 replies

Oct 21, 2014 5:42 PM in response to Daniel Cilia1

Hey all,


So I have been having the exact same problem when I clean installed Yosemite on my mid-2012 MBP without retina. I found the same behaviour as everyone here, in that Finder would hang when I shut down or restarted my computer. I do not have, nor have ever had, file vault enabled, so I didn't think my problem related to that.


But one thing I did notice when I did start the computer, was the application Xtrafinder would sometimes not start. After a few times I realized that when Xtrafinder doesn't start right, I couldn't shutdown or restart. So I uninstalled this app, and now I have had four restarts go without any problem. Actually my shutdowns and start-ups are moving a little faster but that might be a subjective measurement, not objective.


So the best solution to a problem like this is to go through all app's that start with the system and disabled them one by one.

Oct 22, 2014 3:49 AM in response to Daniel Cilia1

Logout and then shutdown did not work for me 😟 on MacBook Pro (Retina, 15-inch, Late 2013)

Still hanging on Restart or Shutdown

Can freeze on black screen or even before going totally black (desktop at half brightness, dock half hidden and no curser)

Might try fresh install.

What a pain in my ***

For those out there that say "well hey it's free so they can get away with ****** early releases" The hardware needed to run it is pricey $$$$ so definitely not "free"

Oct 22, 2014 5:10 AM in response to StructureMedia

I used the solution provided by Structure Media and it worked. Although, the problem came back again the next day (I did install an app on that day), so I went through the steps again and it worked. The interesting thing here was that the first time I went through the fix, there were numerous errors, wish I had written them down, but it seemed to have something to do with a permission setting set at "0" and it should have been "80" - there were about 40 of these error messages. The second time, the same message appeared, but I only had 1 error (perhaps related to the 1 new install I did?)


The issue has not returned since the second fix and I have not installed or updated anything since that fix.


Mike

Oct 22, 2014 5:39 AM in response to francorest

It is my experience that most likely what is causing this is a hanging, non-Yosemite compliant application and not the OS itself. If you clean install, and do not restore, this problem goes away. As soon as you restore from previous backups (Time Machine) the problem re-occurs. In my case it was Xtrafinder that was hanging. I recommend going through the login items (System Preferences -> Users and Groups -> Login Items) and removing all of them, and bring them back one at a time.

Oct 22, 2014 8:48 AM in response to StructureMedia

Method suggested by Structure Media solved my problem.

Thanks a lot!!


I use Mid 2012 Retina Macbook Pro.


Following are the steps I took:


0. Turn off filevault.


1. Remove everything in LaunchAgent folder etc. (If you run a server then don't remove the server-related plist.)


2. Repair Disk Permission twice. (The second time is used for ensuring permission problem are solved.)


3. Unplug power cable then turn on filevault. (Previously when I turn on filevault, the computer freeze and did not restart automatically before starting encryption. I am not sure if this cause any problem. But by unplugging power cable, encryption won't start, and the computer was able to restart without freezing. After that I plug in the cable and wait for hours for encryption and optimisation.)


4. I did restart once during optimisation. (No reason, just want to describe what I have done.)


5. After optimisation is completed, I logged out, then shutdown. No freezing. (Not pressing shutdown directly.)


6. Turn on and login. Then pressed shutdown directly. No freezing. (3 times while I write this post.)


One thing worth mentioning: Previously when my computer freeze at shutdown (black screen with cursor movable) while filevault is ON, I noticed I need to enter password TWICE at startup. (Power button -> FileVault password screen -> computer auto restart -> Apple logo screen with load bar -> login password screen -> desktop). Now for the case without freezing, the startup as same as before: only need to enter password ONCE at file vault startup screen, followed by load bar then desktop.


Hope my case helps.

Oct 22, 2014 11:04 AM in response to Ninnie_89

Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r-- .Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.User differs on “private/var/db/displaypolicyd”; should be 0; user is 244.Group differs on “private/var/db/displaypolicyd”; should be 0; group is 244.



This is what I found while repairing disk. It can't fix it. Any ideas guys how to fix that.

Oct 22, 2014 1:55 PM in response to StructureMedia

This was a constant problem for me as soon as Yosemite was installed - though my problem was of the black-screen-with-spinner variety (no mouse cursor). StructureMedia's suggestion of looking for LaunchAgents/Daemons and Preferences did help a bit, but it also revealed that I had cruft from an old Parallels Desktop installation kicking around (I've long since left it for VMWare Fusion Professional). I found /Library/Parallels/Uninstaller/Parallels Hypervisor/Uninstall.sh... figured, why not give that a shot.


In the terminal, I performed

sudo /Library/Parallels/Uninstaller/Parallels\ Hypervisor/Uninstall.sh

It went through the uninstall process, then I removed the Parallels cruft from LaunchDaemons, LaunchAgents and Preferences, and voilà - fast reboot! I was about to go through an entire system re-install *without* TM restore to fix this - now there's no need.


This brings up another issue, not with Yosemite, but with Parallels: they themselves do not mention any kind of additional steps required when Parallels is uninstalled. I browsed to their uninstall guide, knowing full well that the application had kexts and that they might need to be "manually" removed. The only uninstall procedure they list on their website for Parallels 7 is that of using the original install dmg to run an uninstaller. It looks as if it missed some things...

Oct 23, 2014 12:00 AM in response to Legoguy500

Legoguy500's solution worked for me. Now shutting down and restarting very quickly. 🙂


But for me the the file to run was Uninstaller.sh not Uninstall.sh. So the terminal command I ran was


sudo /Library/Parallels/Uninstaller/Parallels\ Hypervisor/Uninstaller.sh

I had never installed Parallels on this machine but must have inherited the leftover kexts and plists from an old TM restore.

Thanks Legoguy

Oct 23, 2014 7:01 AM in response to Ninnie_89

Same problem when shutting down MBP 2008 17 Inch with External Monitor. Back screen and cursor showing / moving on shut down. Seemed to shut down completely after waiting 30 seconds or so. Tried Safe Boot (hold down shift key while starting) Reset PRAM ( Hold Down Option | Command | P | R and let chime 3 times) and ran Disk Repair / Rebuild Permission from Command R start.


Shuts down normally after the above steps.

Macbook Pro won't shut down after installing Yosemite

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