Macbook Pro won't shut down after installing Yosemite

This was a constant problem for me as soon as Yosemite was installed - though my problem was of the black-screen-with-spinner variety (no mouse cursor). StructureMedia's suggestion of looking for LaunchAgents/Daemons and Preferences did help a bit, but it also revealed that I had cruft from an old Parallels Desktop installation kicking around (I've long since left it for VMWare Fusion Professional). I found /Library/Parallels/Uninstaller/Parallels Hypervisor/Uninstall.sh... figured, why not give that a shot.

In the terminal, I performed

sudo /Library/Parallels/Uninstaller/Parallels\ Hypervisor/Uninstall.sh

It went through the uninstall process, then I removed the Parallels cruft from LaunchDaemons, LaunchAgents and Preferences, and voilà - fast reboot! I was about to go through an entire system re-install *without* TM restore to fix this - now there's no need.

This brings up another issue, not with Yosemite, but with Parallels: they themselves do not mention any kind of additional steps required when Parallels is uninstalled. I browsed to their uninstall guide, knowing full well that the application had kexts and that they might need to be "manually" removed. The only uninstall procedure they list on their website for Parallels 7 is that of using the original install dmg to run an uninstaller. It looks as if it missed some things...

Legoguy500's solution worked for me. Now shutting down and restarting very quickly. 🙂

But for me the the file to run was Uninstaller.sh not Uninstall.sh. So the terminal command I ran was

sudo /Library/Parallels/Uninstaller/Parallels\ Hypervisor/Uninstaller.sh

I had never installed Parallels on this machine but must have inherited the leftover kexts and plists from an old TM restore.

Thanks Legoguy

Same problem when shutting down MBP 2008 17 Inch with External Monitor. Back screen and cursor showing / moving on shut down. Seemed to shut down completely after waiting 30 seconds or so. Tried Safe Boot (hold down shift key while starting) Reset PRAM ( Hold Down Option | Command | P | R and let chime 3 times) and ran Disk Repair / Rebuild Permission from Command R start.

Shuts down normally after the above steps.

Update:

After waiting 2 days for FileVault to complete the encryption (no, you can't turn it off while is encrypting), i was able to shutdown normally.

Conclusion, don't shutdown or restart your mbp while FileVault is encrypting. Hope this helps.

Try this:

- Reset SMC.

- Also open Disk Utility and verify your HDD. See if it needs to be repaired.

-Clear your Cache. Finder > go to > hold "alt"-Button then choose Library, go to Cache and delete all files in that folder. Not the folder itself.

My shut down process is now working even though it´s slower than with the OS before.

The black screen with the mouse pointer visible appearing right before the computer shuts down is normal.

Hey guys, I think I found the REASON and SOLUTION for this issue, at least for me. I'm running Yosemite, clean install, FileVault, 2012 rMBP 15". I've had no login problems at all since first day clean install. However, last night I did something and this morning, I could not restart or shut down from the Apple menu. So what did I do? Mess with the wallpaper.

I was using the default Apple wallpapers, and decided to add a Folder. Fine. I then created a Wallpaper and dropped it in the folder, and switched to it. Everything seemed fine. Then I created a second wallpaper, put it on a 5 second timer so it would change, etc. So this morning I went to restart, but couldn't. I had to hold the power button, as I got a black screen with only my mouse. So I restarted with the power button, then tried to shut down. Again, black screen, mouse visible. I booted from a Yosemite USB drive, repaired permissions, repaired disk, etc. No errors. I booted back to my SSD and noticed something. My custom wallpaper was not the blurry image I was being shown at the login screen. It was the default Yosemite image, but it looked like it was a bit pixelated, and not the smooth blurry image you usually see.

So I logged back in and again, tried to restart/shut down, and to no avail. So I tried resetting SMC, PRAM, etc. Still nothing. So I removed all the files from the Launch Agents/Daemons, like someone suggested, etc. But nothing seemed to work. Then I went and set the wallpaper back to an Apple default wallpaper. I logged out first, then restarted. It worked. Then I logged back in, logged out and shutdown. It worked. When shut down, I reset the SMC and PRAM again. I logged back in, changed my wallpaper back to my custom wallpaper.

It was now I was able to go to the Apple menu and restart and logout. AND maybe the most important thing now, on a cold start and restart, I could now see my custom wallpaper as the blurry login wallpaper, and NOT the apple default wallpaper. I'm almost positive the wallpaper issue was my reason, I've been using Yosemite since day one without any logout/login issues. I start to mess with wallpaper and bang, the exact issue you guys are having.

If anyone wants to give this a try, I would like to hear if it worked. I just lost about 2 hours this morning trying to figure this one out. I'll post back if it comes back, but I'm not changing my wallpaper anytime soon...

Bryan

I did some more testing and I played around with wallpaper, and just switching custom papers caused this again. So I'm not back to the default wallpaper.

Also, the "reduce transparency" setting in Accessibility causes some graphical anomolies, such as adding black squared edges behind the rounded overlay, say if you change your volume, brightness, etc.

I'm back to Galaxy wallpaper with full transparency. I'll post back if I run into the restart/shutdown issue again.

I don't know if this has anything to do with it, but I've been getting a lot of "Finder wasn't shut down properly" messages upon startup. I've haven't had any lately thought, but don't know if that's related. Could be,if Finder isn't shutting down, we probably couldn't restart/shutdown from the Apple menu while it's doing something...

Funny, I had the beta and didn't have this many problems:)

Bryan

Hi everybody,

I tried the PRAM reset with no luck. Also the Disk Utility came up with a bunch of hints but letting repair the permissions doesn't help either. I did notice though that after the permissions were repaired my Mac booted faster. The wallpaper settings didn't do the trick either, it is all left at the default. I am running a MB Pro late 2013. Does anyone have more ideas?

Just got the same problem with MacBook Pro Retina 15" 2014 (just bought it). I've done clean install (format SSD) and waited FireVault to finish it's encryption. Then got black screen on reboot with mouse pointer. Nothing helps yet, using Ctrl+CMD+power to restart.

Same issue here with my Mid 2014 13" Retina MacBook Pro, maybe 1 month old. I just bought this machine to replace my early 2011 15" MacBook Pro that got bricked by the #mbp2011 graphics card issue. 😕

File vault not enabled here, getting the black screen with cursor every time I try to restart. Problem also started after upgrading to Yosemite.

Haha, i thought my problem is unique 😀

Nah, ok, same situation:

MacBook Pro Late 2013

Clean Installation of Yosemite distro

Enabled FileVault during installation (full disk encryption)

When tried to restart/shutdown - black screen, cursor (default, not spinning cursor), thats it. Only hardware restart helped me.

BTW - NO app were installed at all, system is completely clean with default apps, i just changed some settings, thats it.

What i tried from this topic:

* logout first then restart - helped only once

* check disk for errors and repair it (checking shows that everything is ok with my SSD) - same - not helped.

After ~10 restarts (hardware and normal (performed by system)) - i realised, that for now, there is NO solution for this system bug at all, for me, this problem appeared at random and i not discovered any pattern of appearing this bug.

So for now - we just need to wait until Apple release update for system. I hope they fix at, very annoying bug 😟

OK, so now I'm running into my ORIGINAL issue on a new install on a friends rMBP. We both have the identical machines, she bought hers same week as mine. Mid-2012 rMBP 15". So I did a clean install from a Yosemite USB key, same as mine. So I got everything set up, but she has the issue I had right before I got the restart/shutdown issue. If she goes to restart from the Apple menu, the dock will slide down, and get hung up for a second, then it will restart as normal. But when it boots back to the desktop, I get a Finder message stating "The last time you opened Finder, it unexpectedly quit while reopening windows. Do you want to open them again?" The thing is that no windows were being opened. I kept on getting this message from regular Apple restarts. So I booted from my USB key and repaired the disk/permissions. After playing around with that for 30 minutes, I was able to restart/shutdown from the Apple menu and log back in without that Finder error. However, the dock still freezes for a bit when I restart.

BUT, if I hide the dock, then restart from the Apple menu, I can restart fine. it's only when the Dock is visible on screen I get that dock hang right before restart. I removed everything from the dock, relaunched the dock, etc. There is a terminal command where I can remove all default icons from the dock. I'm going to look to see if there are any other terminal commands I can try or remove the dock plist files. I won't be able to try until Monday.

I messed around with her wallpaper, and couldn't reproduce the issue most people here are having. I figured if I could get to that second issue, the Dock issue would go away if I solved the 2nd issue. As usual, first logging out then restarting doesn't make the Dock stutter before quitting.

Don't you guys love first release software!!!!!

Bryan

Even when this issue looks fixed by some weird actions it's re-appear after some time, nothing helps yet to permanently fix it. It seems that many actions can lead to this bug, for ex. install/remove application from App Store and here it back is in 100% cases for me, also changing some settings makes this bug re-appear.

dobrojoe- Yes, I've been sending bugs using the Feedback app found at (Macintosh HD ▸ System ▸ Library ▸ CoreServices ▸ Applications). I've actually been talking with some Apple stranger. I didn't think I'd get anybody, but they've been responding. I have like 3 issues. I need to start a thread because all the issues I'm having involve startup and shutdown, and there are at least 3 issues I've found. I've been bouncing around here on various threads, but if I create a new thread detailing the exact issues I've found os far, I think it would be easier for people to find. When I have some time, I'll list the issues, solutions I've found, etc.

Bryan