Level 2

176 points

My Kodak printer doesn't work with Yosemite

My wife and I share a Kodak ESP7250 printer connected with Wi-Fi. Since we upgraded to Yosemite, we haven't been able to print any documents.

I have gone to the printer utility and was able to print a test page.

But when I print a test item from Notes or text edit, the printer takes a long time, seemingly printing one line, waiting and then another line. Except the paper is blank, and the printer icon tells me that an unexpected error has occurred. I then open print the print utility which tells me that I don't have a connection.

I can shut everything down and repeat the steps above. The error my printer icon shows comes up before it laboriously prints the blank page.

I downloaded the Kodak utilities which tell me that my drivers are up to date.

I waited for the Kodak chat on its queue until it finally told me nobody was available, so maybe they know the trouble.

iMac, OS X Yosemite (10.10)

Posted on Oct 18, 2014 2:31 PM

90 replies

Level 5

4,945 points

Oct 21, 2014 11:34 PM in response to Howard Brazee

According to this post on Mac Observer, a fix is on the way from Kodak. (Or "Kodack"). So there is hope, but no timescale.

Level 5

4,945 points

Oct 22, 2014 3:33 AM in response to Howard Brazee

According to a post in this thread on Apple Discussions, downgrading to V 7.6 of Kodak drivers (link to download here) may get round the problem while Kodak are working on a fix. I will try when I get home.

Howard Brazee Author

Level 2

176 points

Oct 22, 2014 6:10 AM in response to HD

They removed my own drivers and reinstalled, then told me they are working on the problem 24 hours per day.

So I'm waiting.

TMonje

Level 1

0 points

Oct 22, 2014 7:43 AM in response to Howard Brazee

I have the same issue with my Kodak ESP 9250 not printing anything with my Mac running Yosemite. I was on the phone for several hours yesterday with Kodak support and they were trying to get things working on my computer but never did. They said they were aware of the issue with some other Kodak printer models, but I was the first one to report the issue with the 9250. I went through 3 tier levels of support, but they could not get it working. They (Kodak support) told me that they were "escalating" their work for the fix, and should have a patch available soon.

Oct 22, 2014 4:58 PM in response to Howard Brazee

I also had the issue with my Kodak 7250 Printer not working with Yosemite. I tried downgrading the Kodak drivers to 7.6, but that didn't work either. I finally restored a backup prior to updating to Yosemite and have my printer back! I will not update again until Apple works out the bugs with Yosemite!

Oct 22, 2014 5:33 PM in response to tsnelsontx

Have you read any of these posts? Where Kodak has acknowledged that they need to fix their drivers for Yosemite?

Level 5

4,945 points

Oct 22, 2014 11:59 PM in response to HD

Downgrading the drivers was complicated (had to open the package contents on the 7.6 installer and then run the installer app itself on a right-click +open). And it didn't work in any case. I still have exactly the same symptoms: the 5200 series Kodak pulls the sheet in, reports an error in the print queue, then spits the blank sheet out when I delete the job.

Still, I'm saving a fortune on ink, which is why I bought a Kodak in the first place 👿.

Oct 23, 2014 6:11 AM in response to John Blanchard1

I did see the posts about Kodak working on the issue, but need my printer now. Not sure when they will rectify the situation!

Howard Brazee Author

Level 2

176 points

Oct 23, 2014 7:14 AM in response to tsnelsontx

Just because Kodak is falling short here doesn't mean Apple is blameless. Upgrades should not break existing hardware.

Oct 23, 2014 11:17 AM in response to tsnelsontx

Sorry, I was confused when you said "I will not update again until Apple works out the bugs with Yosemite!"

Oct 23, 2014 11:32 AM in response to Howard Brazee

What's Apple supposed to do for a company that is no longer in the printing business and whose printers never appeared as supported on

OS X: Printer and scanner software available for download

About AirPrint

esfrank

Level 1

0 points

Oct 23, 2014 11:45 AM in response to Howard Brazee

I am somewhat familiar with the Kodak printers, as I was a retail rep for the printers for four years, and worked with Kodak product support to resolve some second- and third-level problems. I was on the chat line with Kodak printer support (now in India) the day Yosemite came out (16 Oct).

The support center was "surprised" that the printer driver did not work with Yosemite, and the technician assured me that "they are working on the problem." The actual driver coding will probably be done by a contract developer here in the US.

Kodak declared bankruptcy in 2012, and the printers were one of the product lines that were jettisoned. The five years of support that is usual for such actions goes through 2017, so the printers will eventually be supported on Yosemite, and possibly its successor.

Oct 23, 2014 11:48 AM in response to esfrank

Thank you for your response. There was some confusion about how the drivers would get updated if Kodak is no longer in the printing business.

Oct 23, 2014 12:21 PM in response to Howard Brazee

I got the same problem, but found a way to update the software. (It doesn't show that it is updating.) After the update all was well.

Oct 24, 2014 1:56 AM in response to williamfromriverdale

What was the way that found to update the software? Lots of people would like to know!

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My Kodak printer doesn't work with Yosemite