My Kodak printer doesn't work with Yosemite

My wife and I share a Kodak ESP7250 printer connected with Wi-Fi. Since we upgraded to Yosemite, we haven't been able to print any documents.


I have gone to the printer utility and was able to print a test page.


But when I print a test item from Notes or text edit, the printer takes a long time, seemingly printing one line, waiting and then another line. Except the paper is blank, and the printer icon tells me that an unexpected error has occurred. I then open print the print utility which tells me that I don't have a connection.


I can shut everything down and repeat the steps above. The error my printer icon shows comes up before it laboriously prints the blank page.


I downloaded the Kodak utilities which tell me that my drivers are up to date.


I waited for the Kodak chat on its queue until it finally told me nobody was available, so maybe they know the trouble.

iMac, OS X Yosemite (10.10)

Posted on Oct 18, 2014 2:31 PM

Reply
90 replies

Dec 24, 2014 8:50 AM in response to markmcil

The instructions at the Kodak site are as follows:

  • Go to Spotlight, then enter Terminal and press Enter.
    The terminal window/program opens.
  • Enter sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf' in the terminal.
  • Enter your system OS login password when prompted.
    Note: The password you enter will not appear, which is normal. Be sure to enter the correct password.
  • Enter sudo launchctl stop org.cups.cupsd
    Now, because i am not all that familiar or know how to use terminal the instructions by Kodak are somewhat unclear/confussing to me.
    Do i copy/paste: sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf' in terminal and when do i Enter sudo launchctl stop org.cups.cupsd ?
    Help please.

Dec 24, 2014 10:15 AM in response to mac midiguy

"Do i copy/paste: sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf' in terminal and when do i Enter sudo launchctl stop org.cups.cupsd ?"

The answer is yes.

It's not complicated at all, but opening a Terminal window can be a little scary since you are going down in the basement and re-routing the plumbing.

1. At the $ prompt after your username, paste the first line, hit Return.

2. When asked enter your password, then return. Like others have described, since the password doesn't actually show, I think I hit return twice.

3. Paste the second string, then Return.

4. Quit Terminal

5. Pat yourself on the back for not screwing up and deleting your hard drive or some other awful mistake that you can make in Terminal.

Here's a screen shot from my Terminal window, the grey boxes were added by me for a little anonymity (if that exists anymore):

User uploaded file

Apr 3, 2015 12:46 PM in response to Howard Brazee

Today I went to Office Depot to buy new ink cartridges. I got a package with black and color, but wanted to get another with just black. They didn't carry it, and a worker said that's because Kodak was gone. Well, it's been gone for years now, but I suppose ink cartridges only get made while there's a market for them.


If I have to replace my printer, I wonder which brand I should look at.

Apr 13, 2015 11:28 PM in response to burnie1990

I'm hoping this goes to the thread, not just to burnie1990.


KODAK_AiO_Printer_v7_7-2.dmg doesn't appear to be found via a Google search or downloaded by selecting Check for Software updates in the Kodak Home Center. The Kodak site is still linking to v7_7.dmg only.


My previous work-around was to boot into OS X 10.9 to print, then re-boot back into OS X 10.10 when done. But presumably that's not safe if 10.9 is no longer getting security updates.


Presumably I can now instead stay in OS X 10.10 and use the relaxed sandbox setting in cups.


I do my day-to-day operations in a login that doesn't have admin privileges. So which is safer: leave the admin-privileged login logged in so I can relax the cups sandboxing whenever I need to print and re-tighten it when done. Or leave cups sandboxing relaxed and not be logged in to the admin user?


Or is are both tacks sufficiently risky that I need to log in to admin whenever I want to print, relax the sandbox, print, tighten the sandbox, log out of admin, which would minimize the time that sandboxing is relaxed.

May 13, 2015 1:05 PM in response to Howard Brazee

Per Kodak's Support (https://support.en.kodak.com/app/answers/detail/a_id/49247/selected/true):

Do the following steps to address the issue:

  1. Go to Spotlight, then enter Terminal and press Enter.
    The terminal window/program opens.
  2. Enter sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf' in the terminal.
  3. Enter your system OS login password when prompted.
    Note: The password you enter will not appear, which is normal. Be sure to enter the correct password.
  4. Enter sudo launchctl stop org.cups.cupsdYour screen will look similar to the following:
    Last login: Mon Nov 10 16:34:57 on console
    Macintosh:~ lindaterry$ sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf'
    Password:
    Sorry, try again.
    Password:
    Macintosh:~ lindaterry$ sudo launchctl stop org.cups.cupsd
    Macintosh:~ lindaterry$
  5. Try to print again.
    If the issue continues, contact us for further support.

This worked for me so far.

Cheers

May 14, 2015 7:18 PM in response to mac midiguy

Well yeah. Kodak stopped making printers at least two years ago, so it makes sense they worked with an older OS. I have an old digital photo frame around here somewhere that was made to work with Windows 95. I bought a laptop a couple years later with Vista and never could get it to recognize it. Did I go screaming at Microsoft? No, because the makers of the digital frame never provided an updated driver or firmware for Vista, it was their fault. You can't honestly expect Apple to be responsible for making EVERY single piece of hardware ever made work with a new OS.. That's just silly.


On a side note, the sandbox instructions worked flawlessly once I got up the courage to try it. I like that someone else went as far as to tell how to undo it if needed. I may do that before I take my MBPr anywhere.. just in case. I have sensitive work information on here that I don't need seen by prying eyes.

Jul 22, 2015 11:25 AM in response to Howard Brazee

I was over at Target a couple days ago and saw a NEW Kodak printer model.. Wireless with Airprint support! :O Apparently someone is making them again. Coincidentally both Walmart and Target still carry the individual ink cartridges for my ESP5 printer. If it looks like they're going to stick around I might just get me one of those fancy wireless ones.. It'd be sooo much nicer than having to dig up the USB cable to plug in my Macbook when I want to print something and the added benefit of printing iPhone pics.. Niice!

Oct 26, 2015 7:19 AM in response to Subbington

My usual printer went down and is in the process of being replaced, so we pulled our Kodak ESP 9 out of the closet (we haven't used it in years), and of course we had to jump through a 1,000 hoops to get it ready to print. Updating the drivers wasn't doing anything and the unexpected error message kept coming up over and over. (although the printer would take the Print Test Page command from my iMac, so we new it was a software issue)


We followed these instructions exactly as they appear, and we immediately got full printer functionality.


Thank you so much for such a helpful reply...my customers and my business are very grateful!


Have a great day!


David

The Married Merchants

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My Kodak printer doesn't work with Yosemite

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.