frankglyn

Q: kodak printers and Yosemite

I reported the problem of my Kodak printer not working after updating to Yosemite and have been following the chat, trying out the suggested fixes to no avail.

I finally had a call back from Kodak and they are aware of the issue which has affected people word wide. I tried the suggested fixes and they finally confirmed that their development group are working with urgency to produce new software for us to download. The issue is to do with the extra security within Yosemite.

I will post details as I receive them from Kodak.

Frank

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4), office 2011 for mac

Posted on Oct 21, 2014 8:12 AM

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Q: kodak printers and Yosemite

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  • by sue@apple,

    sue@apple sue@apple Oct 21, 2014 3:52 PM in response to frankglyn
    Level 1 (5 points)
    Oct 21, 2014 3:52 PM in response to frankglyn

    Thanks for this.  I was going to ring them myself after nearly tearing my hair out.  I was beginning to think it was the printer itself that was kaput until I realised I could still print documents to it from my iPad.

  • by SadieD,

    SadieD SadieD Oct 22, 2014 6:38 AM in response to frankglyn
    Level 1 (0 points)
    Oct 22, 2014 6:38 AM in response to frankglyn

    Thank you so much for posting! I had a feeling it was a driver issue. I hope they fix it soon!

  • by herolt,

    herolt herolt Oct 22, 2014 2:32 PM in response to frankglyn
    Level 1 (0 points)
    Oct 22, 2014 2:32 PM in response to frankglyn

    Having the same issue - just got off the phone with Kodak and they stated that they are awaiting approval of the new drivers by Apple & have no time frame on when this will be done

  • by SadieD,

    SadieD SadieD Oct 23, 2014 1:41 PM in response to herolt
    Level 1 (0 points)
    Oct 23, 2014 1:41 PM in response to herolt

    Thanks for the update! I would just get another printer but I just bought 10 new printer cartridges for this darn thing!

  • by mannyrambo,

    mannyrambo mannyrambo Oct 29, 2014 4:37 AM in response to frankglyn
    Level 1 (0 points)
    Oct 29, 2014 4:37 AM in response to frankglyn

    has anyone got there kodak printer running yet

  • by herolt,

    herolt herolt Oct 29, 2014 4:53 AM in response to mannyrambo
    Level 1 (0 points)
    Oct 29, 2014 4:53 AM in response to mannyrambo

    No I have not but chatted with Kodak yesterday & they assured me that the new software will be coming soon ... Frustrating to say the least!

  • by mannyrambo,

    mannyrambo mannyrambo Oct 29, 2014 5:04 AM in response to frankglyn
    Level 1 (0 points)
    Oct 29, 2014 5:04 AM in response to frankglyn

    thank you please let me know when you get it

     

  • by frankglyn,

    frankglyn frankglyn Oct 29, 2014 6:17 AM in response to frankglyn
    Level 1 (0 points)
    Oct 29, 2014 6:17 AM in response to frankglyn

    Having followed other threads I found a temporary fix to overcome the problem. This involves entering some code but is not difficult.

     

    Changing the Sandbox

     

    1. 1. in Spotlight Type Terminal and then press enter.

     

    This should bring up the terminal window/program.

     

    1. 2. In the Terminal type sudo sh -c 'echo "Sandboxing Relaxed" >> /etc/cups/cups-files.conf'

     

    It will ask for your password.

     

    3) After that type following: sudo launchctl stop org.cups.cupsd

     

    After that if you are lucky the printer driver should start to work. (which it did in my case)

     

    I hope this works out for you, if not then you can do following to revert the changes:

     

    In case you want/have to revert the changes:

     

    1) Open the terminal as usual (Spotlight type Terminal hit enter and wait for the terminal window to appear)

     

    2) then type: cd /etc/cups

     

    3) then type: sudo nano cups-files.conf

     

    4) 'type in your password'

     

    This brings up a command line editor which you can use to edit the file

     

    5) Remove the last line which Says Sandboxing Relaxed

     

    6) press 'ctrl x'

     

    And then confirm with y when being asked if you want to save the changes

     

    7) after that type sudo launchctl stop org.cups.cupsd

     

    After that the changes should be reverted and you are back to stock behavior.

    [DocumentBodyEnd:7442ae6e-cae5-44a8-b46d-d4f5731a3376]

     

     

    When it asks for your password just type it in and press return, it does not show up on the screen as it is hidden, this stumped me and I had to search of the answer.

    This sets the sandboxing back to how it was under Mavericks. When Kodak come out with an updated driver you can reset it to the higher security setting contained in Yosemite.

    Best of Luck this has worked for me on a Macbook pro and an iMac .

  • by herolt,

    herolt herolt Oct 29, 2014 8:20 AM in response to frankglyn
    Level 1 (0 points)
    Oct 29, 2014 8:20 AM in response to frankglyn

    THANK YOU, THANK YOU, THANK YOU!!!!!!!  My printer now works & I'm back in business!!!!

  • by herolt,

    herolt herolt Oct 29, 2014 8:21 AM in response to mannyrambo
    Level 1 (0 points)
    Oct 29, 2014 8:21 AM in response to mannyrambo

    See the latest post by frankglyn - I did this and it worked for me!

  • by mannyrambo,

    mannyrambo mannyrambo Oct 31, 2014 12:46 PM in response to herolt
    Level 1 (0 points)
    Oct 31, 2014 12:46 PM in response to herolt

    when the fix comes for kodak printer where will it be

  • by frank271248,

    frank271248 frank271248 Oct 31, 2014 1:42 PM in response to mannyrambo
    Level 1 (10 points)
    Oct 31, 2014 1:42 PM in response to mannyrambo

    See the latest post on the Kodak printer support list . When they have an update they will post it there.

    Frank

  • by mannyrambo,

    mannyrambo mannyrambo Nov 5, 2014 6:40 AM in response to frank271248
    Level 1 (0 points)
    Nov 5, 2014 6:40 AM in response to frank271248

    have you any info on the fix for kodak printer an yosemite

    thank you

  • by frank271248,

    frank271248 frank271248 Nov 5, 2014 12:55 PM in response to mannyrambo
    Level 1 (10 points)
    Nov 5, 2014 12:55 PM in response to mannyrambo

    I'm still checking the Kodak printer support site. Nothing else can be done. I have emailed top management executives and got them on the case.

    Frank

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