Messages.app/Facetime Broken/Not-Working in Yosemite 10.10

Just to make a relative number a little greater...

I'm having this problem since previous upgrade (to Mavericks) on rMBPro 15" 2012. And googling for workarounds didn't help so far. (Check your network connections pop up showed without any network activity though).

Resetting imagent service just deleted chat history (Why?). Still no improvement though.

Created an alternative user and tried running there - still no luck.

Hi,

Use the Font Book app to check the AppleGothic Font (It appears as all one word and is well down the list in the app).

Check it validates (File Menu), as Active (does not say Disabled) and is not duplicated.

This font is needed to start up the app.

7:13 PM Thursday; November 20, 2014

Ralph!!! You are my new hero! Where can I send the flowers? (Don't worry ...I'm female.)

Seriously, I had looked for AppleGothic and it showed "active" by default in the system ....but, you are right, a little further down the list is yet another AppleGothic. After activation, Messages appeared.

Many, many thanks!

Thanks Ralph,

At least it helped the topic starter, but in my fonts list AppleGothic is the on, only, validatable and active.

It wasn't Messages that didn't start, it was the welcome screen of them that never showed up earlier before I killed the process and relaunched it back.

Oh, I've reset it (and rebooted in safe mode to enable that apps) more than twice, and I think even more than ten times, so this doesn't help in my case.

Hi,

You are welcome.

7:32 PM Friday; November 21, 2014

HI,

Access ~/Library/Preferences whilst Messages is Quit.

Find the com.apple.ichat.plist

Drag this to the Trash

Restart the app.

7:34 PM Friday; November 21, 2014

Any help with this would be very appreciated. (I am a late adopter on purpose and hopefully there is an answer to this by now.)

MBP 2010 just updated to Yosemite. iMessage worked on all networks prior to update. Other devices still work, but MBP does not.

When sending an iMessage, the blue progress bar stops about a half inch from completion. Eventually, I get the Failed to send icon.

I flahsed PRAM, tried in Safe Mode. Logged out and back in several times.

From Console:

11/24/14 11:47:37.529 AM Messages[966]: [Warning] Calling imageDataBlocking from thread other than main thread.

11/24/14 11:47:43.328 AM com.apple.xpc.launchd[1]: (com.apple.imtransferservices.IMTransferAgent) The _DirtyJetsamPriority key is not available on this platform.

11/24/14 11:47:43.328 AM com.apple.xpc.launchd[1]: (com.apple.imtransferservices.IMTransferAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

11/24/14 11:47:43.328 AM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

11/24/14 11:47:43.354 AM icbaccountsd[977]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7fd83b101670 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}

11/24/14 11:50:22.220 AM mdworker[995]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"

11/24/14 11:52:31.727 AM identityservicesd[639]: [Warning] FTMessageDelivery failed! Error (APSErrorDomain:4): Timeout connecting to server (null)

That help?

HMartin

As you can tell ....you are not alone! However, with Ralph Johns' brilliant assistance I finally got mine working.

Check your font handling application for AppleGothic. On my machine there is an AppleGothic locked on as part of the system .....however, a little further on in the list there is yet another AppleGothic. When I activated it ...voila!

Good luck!

Hi,

The com.apple.imtransferservices.IMTransferAgent is a small part of the support applications that help Messages do it's job.

It is involved with sending Pictures and files over a Buddy List connection (as opposed to an iMessages one).

The com.apple.imfoundation.IMRemoteURLConnectionAgent is related to the use of IMAgent and you should check it is not blocked if you use apps like Little Snitch.

I would reinstall the OS at this point as it looks like it is trying to perform an action and looking for piece that is no longer there.

8:53 PM Monday; November 24, 2014

By "could be blocked" , is there something in the OS that would do that? The problem didn't exist before the update and now exists on all network connections.

When I login, all of my iOS devices pop up with the "apple ID user is now using Apple Facetime/iMessage etc". So, I know it is communicating with a server. Would more code help direct me a little further down the road? (I didn't want to drop 1000 lines of code on anyone.)

hm

Hi,

I use an app called Little Snitch.

It will tells me and ask me in most cases (as I have it set that way) for both incoming and outgoing connections.

It will tell me the Server and the port that is about to be used.

It is set to be allowed without asking me in my Little Snitch settings

You can see that on the right t lists many Apple IP addresses to make sure it can get through.

They will all answer as Apple.com

Sometimes if the System Preferences > Network > Advanced Button > DNS tab does not list the ISP's DNS server (only the router as in 192.168.x.x) then it can be an issue.

However the System is not likely to be specifically blocking this.

I think what is more likely is that the Upgrade has ended up with mixed bits.

That is to say the as well as the main Messages app there is IMAgent and the items associated with it in System/Library/PrivateFrameworks/IMfoundation.framework and well as items in IMCore.framework

When there is an Upgrade or an Update to the OS that includes a Messages update then it is likely that these behind the scenes bits also get updated.

It is important that they "match".

With iChat 1 though Messages 8 in Mavericks it has been clear where the updates have been as the apps have ended up with sub numbers at changes.

(as in Leopard and iChat 4.0.9 by the time you get to OS X 10.5.8)

It was less clear in Mavericks which remained at "Messages 8" despite three known Build changes.

Yosemite calls the app also "Messages 8" despite some radical changes to the Mavericks version.

The frameworks items above can be opened, but they can also be right clicked and show the Get Info panel as they are in fact a package.

My IMCore is at version 10 and created on September 27th 2014

However this can be lengthy task as there are now several linked frameworks items in PrivateFrameworks as well as some in just System/Library/Frameworks.

There is a chance that running Repair Permissions for Disk Utility (Applications/Utilities) on the Mac may join things up properly but I do feel it is a bit deeper than that.

9:45 PM Monday; November 24, 2014

Thanks Ralph, really tried that before, still no luck. By the way, on my wife's pro 13" there is currently the same problem, though she is still on Mavericks. We tried different network connections as well.

=\

Hi kadavr,

This thread is now showing as 6 pages long to me.

Your replies are spaced out with other people joining the thread and I have lost a sense of what we have tried and what we have not in your case.

Would you be so kind as to restate the issue AND what you have tried to do to fix it in as much detail as you can.

8:01 PM Tuesday; November 25, 2014