Messages.app/Facetime Broken/Not-Working in Yosemite 10.10

Hi,

What you may have here is the wall of silence that happens around stuff Apple are working on.

Apple will not confirm or deny anything at this point.

If it is in versions that are being prepared for any forthcoming upgrade no-one will say because of Non Disclosure Agreements (NDAs) - although if they can be believed there are reported "leaks" on various rumour sites.

The Title of this Thread has made it a bit of a honey-trap for all issues related to people struggling with the Messages app after upgrading to Yosemite and not all of them fit the Original Posters issues.

The fact someone asked for and has had various diagnostic reports does mean someone is working on it.

As someone suggested this might possibly be related to the Processor/Age of computers involved.

At this point th Terms of Use for this site come into play as it bans speculation.

Apple Support Communities Use Agreement See items 2.1.2

2. Submissions

Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:

1. Speculations or rumors about unannounced products.
2. Discussions of Apple policies or procedures or speculation on Apple decisions.

8:29 pm Friday; January 23, 2015

26/1/15 15:58:36,115 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

Hi,

I get them as well but mine works.

26/01/2015 20:01:34.914 com.apple.xpc.launchd[1]: (com.apple.imdmessageservices.IMDMessageServicesAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

26/01/2015 20:01:34.914 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

8:12 pm Monday; January 26, 2015

I tried switching my time and date to set automatically and that sorted it!!

Resetting the PRAM twice fixed my problem of getting the dreaded and endlessly repeated "account could not be activated, try again" message.

I first looked at fonts - they were fine, and I hadchanged the file permissions without any luck. I also trashed the chat.db-wal and the chat.db files without luck too.

Thanks to all that have suggested and tried so many solutions! Good luck to those who are still struggling.

I have the same issue on my macbook late 2013 with yosemite, after yosemite install imessage and facetime is not working...

I keep getting this in console: (05/03/15 20.16.27,899 apsd[54]: Couldn't find identity for saved cert name [some kind og serial key or something])

and this.. (05/03/15 20.18.12,135 apsd[54]: +[APSCertificateStorage certificateForName:]: SecItemCopyMatching (err = -25300)

any solutions?

thaaaanks! 🙂

Hi,

Since OS X 10.8.2 you have needed the Mac serial number to be present and this and the password create and Auth Token in the Keychain for the iMessages login.

The full name if the item in IDS: yourAppleID@something.com-Auth Token

If you open Keychain Access in Applications/Utilities you should find it listed in the Login choice top left then passwords Lower left and then in the list on the right.

If it is there but still does not work use the Keychain Access Menu > Keychain First AID and verify the Keychain

If Required Repair the Keychain.

9:39 pm Thursday; March 5, 2015

{bump}

For those who have been in contact with Apple Support and been given the, "This issue has been referred to Engineering" has anyone heard anything more regarding the status? I attempted to contact them by email two weeks ago and they will no longer respond. Then I tried again last week and was told that my case number had been deleted because it was to old. ARGH!

Holy cow! I'm glad I found this after only spending 3 hours trying to figure this out.

*shakes fist at Apple* SPIT OUT AN ERROR WHEN THIS @#$% HAPPENS!!! DEFAULT TO A DIFFERENT FONT!!! ANYTHING!!!!

I'm now running 10.10.3. I reset the PRAM and then when I launched Messages, it told me that the app didn't work with 2 Factor authentication. I saw this bug report filed http://www.openradar.me/20566030 . So I created an App Specific password and now Messages finally works!

Thanks a lot Graham, u made my day!

Had the same issues and it was the missing font!

Cheers

Andi

Dear Linc

MESSAGES WON'T LOAD

I am having same issue with MESSAGES refusing to launch

Issues

- app starts to launch after double clicking

- menu bar appears

- user unable to gain control of app / functions

- app must be force quit

Troubleshooting

- fresh (erase) install of OS

- PRAM reset

- SMC reset

- DiskUtility from recovery console

- signed in / out / back into iCloud

- deleted contents of user Library folder /caches /savedapp states / internetplugins /internetdaemons

Console Dump

01.10.2015 00:56:18.000 kernel[0]: memorystatus_thread: idle exiting pid 2970 [com.apple.hiserv]

01.10.2015 00:56:19.000 kernel[0]: memorystatus_thread: idle exiting pid 1226 [amfid]

01.10.2015 00:56:20.000 kernel[0]: memorystatus_thread: idle exiting pid 1675 [pkd]

01.10.2015 00:56:20.623 Mail[1927]: Communications error: <OS_xpc_error: <error: 0x7fff79087b60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087fa8> { length = 22, contents = "Connection interrupted" }

}>

01.10.2015 00:56:20.623 Finder[1741]: Communications error: <OS_xpc_error: <error: 0x7fff79087b60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087fa8> { length = 22, contents = "Connection interrupted" }

}>

01.10.2015 00:56:20.623 Safari[1821]: Communications error: <OS_xpc_error: <error: 0x7fff79087b60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087fa8> { length = 22, contents = "Connection interrupted" }

}>

01.10.2015 00:56:20.623 NotificationCenter[1674]: Communications error: <OS_xpc_error: <error: 0x7fff79087b60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087fa8> { length = 22, contents = "Connection interrupted" }

}>

01.10.2015 00:56:20.708 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

01.10.2015 00:56:20.736 Messages[3152]: schema version 8010

01.10.2015 00:56:21.000 kernel[0]: memorystatus_thread: idle exiting pid 242 [systemstatsd]

01.10.2015 00:56:22.000 kernel[0]: memorystatus_thread: idle exiting pid 196 [deleted]

01.10.2015 00:56:22.683 lsregister[3161]: LaunchServices: Begin database seeding

01.10.2015 00:56:22.683 lsregister[3161]: LaunchServices: Completed database seeding

01.10.2015 00:56:22.687 lsregister[3162]: LaunchServices: Begin database seeding

01.10.2015 00:56:22.687 lsregister[3162]: LaunchServices: Completed database seeding

01.10.2015 00:56:22.756 WindowServer[131]: disable_update_timeout: UI updates were forcibly disabled by application "Messages" for over 1.00 seconds. Server has re-enabled them.

01.10.2015 00:56:23.000 kernel[0]: memorystatus_thread: idle exiting pid 1691 [secinitd]

01.10.2015 00:56:23.956 spindump[550]: [3152] Not monitoring spin due to thermal pressure

01.10.2015 00:56:24.000 kernel[0]: memorystatus_thread: idle exiting pid 3118 [com.apple.iCloud]

01.10.2015 00:56:25.000 kernel[0]: memorystatus_thread: idle exiting pid 41 [iconservicesagen]

01.10.2015 00:56:26.000 kernel[0]: memorystatus_thread: idle exiting pid 297 [com.apple.Accoun]

01.10.2015 00:56:27.000 kernel[0]: memorystatus_thread: idle exiting pid 172 [FindMyMacd]

01.10.2015 00:56:28.000 kernel[0]: memorystatus_thread: idle exiting pid 321 [secd]

01.10.2015 00:56:29.000 kernel[0]: memorystatus_thread: idle exiting pid 1778 [CallHistoryPlugi]

01.10.2015 00:56:30.000 kernel[0]: memorystatus_thread: idle exiting pid 3117 [syncdefaultsd]

01.10.2015 00:56:31.000 kernel[0]: memorystatus_thread: idle exiting pid 40 [iconservicesd]

01.10.2015 00:56:32.000 kernel[0]: memorystatus_thread: idle exiting pid 1678 [iconservicesagen]

01.10.2015 00:56:32.665 CoreServicesUIAgent[1659]: unexpected message <OS_xpc_error: <error: 0x7fff79087c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087f70> { length = 18, contents = "Connection invalid" }

}>

01.10.2015 00:56:33.213 CoreServicesUIAgent[1659]: unexpected message <OS_xpc_error: <error: 0x7fff79087c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087f70> { length = 18, contents = "Connection invalid" }

}>

01.10.2015 00:56:33.213 CoreServicesUIAgent[1659]: unexpected message <OS_xpc_error: <error: 0x7fff79087c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087f70> { length = 18, contents = "Connection invalid" }

}>

01.10.2015 00:56:33.214 CoreServicesUIAgent[1659]: unexpected message <OS_xpc_error: <error: 0x7fff79087c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087f70> { length = 18, contents = "Connection invalid" }

}>

01.10.2015 00:56:33.214 CoreServicesUIAgent[1659]: unexpected message <OS_xpc_error: <error: 0x7fff79087c60> { count = 1, contents =

"XPCErrorDescription" => <string: 0x7fff79087f70> { length = 18, contents = "Connection invalid" }

}>

01.10.2015 00:56:33.000 kernel[0]: memorystatus_thread: idle exiting pid 1733 [com.apple.ICPPho]

01.10.2015 00:56:33.727 cloudphotosd[1707]: Connection invalidated or interrupted for photo stream library service, attempting reconnect...

01.10.2015 00:56:33.728 cloudphotosd[1707]: Connection invalidated or interrupted for photo stream library service, attempting reconnect...

01.10.2015 00:56:34.000 kernel[0]: memorystatus_thread: idle exiting pid 3125 [com.apple.HasTRB]

01.10.2015 00:56:35.413 mds[36]: (DiskStore.Normal:2382) c2036 1.025571

01.10.2015 00:56:35.000 kernel[0]: memorystatus_thread: idle exiting pid 3127 [com.apple.Addres]

01.10.2015 00:56:35.925 cloudphotosd[1707]: Reconnecting to photo stream library service...

01.10.2015 00:56:35.928 cloudphotosd[1707]: Reconnecting to photo stream library service...

01.10.2015 00:56:36.166 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

01.10.2015 00:56:36.000 kernel[0]: memorystatus_thread: idle exiting pid 1673 [CalNCService]

01.10.2015 00:56:36.757 WindowServer[131]: disable_update_likely_unbalanced: UI updates still disabled by application "Messages" after 15.00 seconds (server forcibly re-enabled them after 1.00 seconds). Likely an unbalanced disableUpdate call.

01.10.2015 00:56:37.000 kernel[0]: memorystatus_thread: idle exiting pid 1701 [recentsd]

Your insight / assistance would be most appreciated

Kind regards,

D

Hi,

Messages is not an iCloud App.

Signing in and out of iCloud does nothing.

(There is nothing in System Preferences > iCloud that refers to Messages, FaceTime, iTunes or the App Store. you can use a suitable Apple ID that is different to your iCloud one if you wish).

However Signing Out of your Apple ID (which might also be your iCloud ID) whilst in Messages is another matter.

As the Log also suggests issues with Photos and the Photo Stream and several other items such as Mail, the Finder, Safari as well as listing Messages it would seem there is another issue that is causing several app a problem.

If you use the Guest option or create another Mac User (System Preferences > User and Groups) does it work there ?

In this Mac User account was anything added back from a Back up ?

My first guess would be Fonts.

9:10 p.m. Thursday; October 1, 2015