New iTunes 12, not recognizing device?

Removing and re-installing iTunes does not loose any of your playlists/music or anything and it worked for me 🙂

This worked.

I uninstalled both 32 and 64-bit app support.

I'm not sure if removing both was necessary to solve the connection issue.

I just had this compulsion to uninstall both, for the sake of completeness.

__e

I have an iphone 6 and I followed the solution as above and it worked perfectly. Thanks SirBenn21!

For the love of god thank you....been dealing with this garbage from crApple for way too long. the only reason I am even dealing with iTunes at this point is because my POS crApple iPad took a **** when I "upgraded" to iOS 9 and started force restarting constantly while I was in the middle of doing things and apparently the only way to fix it is through recovery mode which I couldn't do because the POS iTunes wouldn't recognize any of my devices...so glad my contract is up with Verizon and I can leave this garbage behind and move back to android, its not even worth worrying about the Apps and data i will lose by switching anymore at this point. I have never been a huge Apple fan in the first place, and lately they have just flushed the entire company down the toilet and turned it into a giant joke that just cashes in on people blindly throwing money at the big shiny Apple logo with no real substance behind any of the products they are "innovating"...so done with this joke of a company.

Joshua Miles wrote:

For the love of god thank you....been dealing with this garbage from crApple for way too long. the only reason I am even dealing with iTunes at this point is because my POS crApple iPad took a **** when I "upgraded" to iOS 9 and started force restarting constantly while I was in the middle of doing things and apparently the only way to fix it is through recovery mode which I couldn't do because the POS iTunes wouldn't recognize any of my devices...so glad my contract is up with Verizon and I can leave this garbage behind and move back to android, its not even worth worrying about the Apps and data i will lose by switching anymore at this point. I have never been a huge Apple fan in the first place, and lately they have just flushed the entire company down the toilet and turned it into a giant joke that just cashes in on people blindly throwing money at the big shiny Apple logo with no real substance behind any of the products they are "innovating"...so done with this joke of a company.

you just need to go onto your computer then control panel then device manger look click on universal usb devices the right click on apple device support and right click to unistall it then go back on universal usb devices right click on scan for hardware changes once it finishes installing it should recognise your phone straight 100%.

Thank you. This worked great for me! I uninstalled both the 32 and 64 bit Apple Application Support, then iTunes and Apple Mobile Device Support. Then as indicated in solution, I reinstalled iTunes.

Thank you soooooo much for the solution!

Linda

To the person that posted the picture with the 3 files .......

I just wanted to say THANK YOU for the VERY helpful posting. I had been dealing with this iTunes issue of not recognizing my iPhone 6 for about a month. I had tried everything. I installed, re-installed, deleted, downloaded drivers, etc etc, etc, etc.....

Then I read this and it WORKED!!

Just like you instructed, I deleted all files pertaining to a Apple iTunes/Mobile/Software etc and now my iTunes has recognized my iPhone and I am running Windows 10.

THANK YOU! THANK YOU! THANK YOU!

Thank you! Solved my problem.

Thanks. This worked for me too! 🙂

Thanks for the help it worked for me

I have the same problem as well, but i think its my laptop that refuses to recognise my device. I'm using Windows 10 and they will always ask what to do with the device but none of the options state 'open in iTunes'. I'm not so sure, anyone?

Try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices.
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

Or try iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

tt2

Thank you, SirBenn21, this worked for me!

Worked perfectly! Thank you 🙂

Thank you so much! This got me going again. 🙂