New iTunes 12, not recognizing device?

Yay !! Finally i can see my device. thank you.

Now itunes 12 messed up my CDrom drive. Back to fixing that.

I have the same issue. No iPhone icon. ITunes doesn't recognize new phone. I've done all of these steps several times.

This didn't work for me. Does Apple know about this problem?

Try TS1538: iOS: Device not recognized in iTunes for Windows.

tt2

This is a great article, but the procedures fell apart working with the Device Manager and getting the correct USB controller installed. I can sync with Dropbox, but not iTunes. I'm running Windows 7. It asks me "Trust/Don't Trust" this computer each time I plug in the phone.

I get the trust/don't trust prompt quite often these days, but once I click trust my devices sync as they are supposed to.

tt2

Very frustrating. From looking at the support site, this is a huge problem. Why hasn't an iTunes fix been released? Very frustrating and taking a lot of time. If they would refund the apps I've bought, I'd switch to Android.

This did not work for me. Now my whole library is gone. 😟

Resetting worked for me. Finally! Thanks. 🙂 I reset it with itunes running and the ipod plugged in.

Finally, success.

I couldn't connect to my iPhone 5s after updating iTunes either. I read much of this thread and was going to try uninstalling iTunes, etc., as someone suggested. But while in the uninstall control panel, I noticed the repair button at the top of the window and figured it can't hurt to try. I did so and a couple minutes later it was working correctly!! I plugged in the iPhone and it instantly connected and was visible in iTunes. Yea!!

Hi.

Uninstalling everything sounds too risky for me. Did the whole restart and reset bit on the iPod Classic and pc as well as ran a repair on iTunes in the control panel. Still no success.

Apple needs to provide a fix.

Running Windows 7 Ultimate 64 bit

None of it has worked for me, and I think I've done everything. I really don't understand why Apple doesn't address this issue.

brandonh SA wrote:

Hi.

Uninstalling everything sounds too risky for me.

But that is Apple's own advice on this type of problem. It is also what you do for other software that hasn't installed correctly. If it won't repair, tear it all down, reboot, and reinstall.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

So gts650 you had to uninstall all 3 of the Apple programs above to get your iPhone 6 to sync after installing 12 again?

You don't lose music or Apps?

So I did a number of things discussed here without any luck. What worked for me was to uninstall the three apps as discussed. You do not lose any apps, music or settings. then just re-install itunes and it started to recognize my phone.

One issue I did have was a few days later I noticed that my DVD drive was no longer working. I had also recently upgraded to win 8.1 so I started to try and troubleshoot it that way. One of the questions was recently installed software... iTunes... so I un-installed again and the DVD drive was working. I was worried that I was now going to have to choose between iTunes/iPhone and DVD drive... but to my surprise both worked after re-installing iTunes again.