iTunes 12.0.1 cannot detect iPhone 5s iOS 8.0.2

same issue here...so what's the word on this? I can't update my phone to ios8 (which may be the problem) because I can't access my phone/ipad through itunes...due to not having enough storage space on the phone and ipad...????

Hey ChrispcritterOR,

Thanks for the question. After reviewing your post, it sounds like iTunes is not recognizing iOS devices. I see you have already done some troubleshooting. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.

iOS: Device not recognized in iTunes for OS X

Thanks for using Apple Support Communities.

Have a nice day,

Mario

He's not the only one having issues. I am having the same issue on my Windows 8.1 machine. I have tried reinstalling itunes. I have used different cables. I have the most up to date software for my iPhone 4G, My computer recognizes the phone fine, but I cannot see my phone in iTunes.

Same problem as Maltrab here.

Updating itunes to 12.0.1 created the issue. PC recognizes the devices but Itunes doesn't. Changing cables didn't help.

Apparently a lot of people have the same problem. Is it possible to keep us up to date what we will happen?

Thanks a lot

this worked for me;
go to your control panel

then device manager

expand 'portable devices'

you should see the generic 'apple iPhone'

right click on that device

click update driver software

select search automatically

it should take a few mins, it'll disconnect/reconnect etc.

should be good once it updates to the proper driver

worked for me, hope this helps.

Drivers are up to date. I did that as part of my troubleshooting the past few days

I'm having the same issue, and I've tried all of the suggestions in the article you recommend as well as many others I've been reading in these forums. I've uninstalled iTunes and reinstalled. I've reset my iPod. I've restarted my computer multiple times. Not sure where to go from here.

To everyone who is having this problem, what version of the iPhone are you using? I have a 4G with IOS 7.1.2? I'm just curious if it's an OS compatibility issue.

I'm trying with 2 devices without succes:

-Iphone 4S 7.1.2

-Ipod Touch 6.1.6

I had same issue with iPhone 5 (8.0.2) on Windows 8.1. First post in the following thread finally worked for me:

New iTunes 12, not recognizing device?

In addition to these three, I also uninstalled Bonjour to remove all things "Apple Inc." and start fresh.

I have the same questions.

iphone 4 with 7.1.2, Itunes 12.01 doesnt work. Worked with old version of Itunes.

I tried using the same phone on my brother comp who didn't update yet and it works.

using a windows 8.1 pc.

always comes up with an unknown error (0xE8000065). Tried all that troubleshooting stuff already.

things tried.

Use another cable

reinstall itunes + the apple device support drivers as well

restarting comp

update drivers via device manager

etc etc

nothing works.

I have Iphone 5s 7.1.1 and it's doing the same exact thing. So I'd say that like original iOS 8 update this new iTunes update has a few bugs in it.... just have to wait this out or try to install a previous version of iTunes to get it to work again.

Hi Mario,

That's kind of a throwaway response, no? Reading through this thread, lots of people have tried all the (fairly basic) troubleshooting listed in the article you linked to. Can you give us an update on when Apple's going to release a fix - clearly there's an issue in iTunes 12....