AirDrop Problems in iOS 8.1

I just installed iOS 8.1 on my iPhone 5s. When I try to turn on AirDrop for Contacts Only using the Control Center it either does not try to turn on or just asks for my iCloud password and then does nothing (i.e. stays turned off). If I select AirDrop for Everyone it sometimes turns on and sometimes does not.


Does anyone else have this problem?


Thanks,


Mike

iPhone 5s, iOS 8

Posted on Oct 20, 2014 11:44 AM

Reply
78 replies

Jan 6, 2015 12:12 PM in response to phuemmer

You're 100% correct, this is a backend issue with iCloud and not the device itself. Confirmed by a L2 support staff that is now escalated to Apple engineering Dept. First, there's two different yet related issues on this thread, I'll address the first only.


AirDrop "Contacts Only" bug/iCloud password prompt iCloud mail when composing is a backend service issue with your account with iCloud. There's no troubleshooting that can alleviate this problem from the user's end from the device in question. It will only to help diagnose the issue for now. So restoring, signing out and back into iCloud, and rebooting etc. will most likely not work.


Example, You'll notice a dummy iCloud account on the device in question that "Contacts Only" in AirDrop will work again as it normally would, but your real account won't. (Remember to delete your iCloud data on your device before using a dummy account so that non of iCloud data is uploaded to the test account.)


The device, in this case your iPhone or iPad attempts to ping the iCloud service with a password prompt entry on the device to enable "Contacts only" within AirDrop, it hangs a bit and then does nothing. You'll also notice that the bluetooth icon in the status bar is now exhibiting a new habit of disappearing and reappearing, when normally it would remain present on the top. "Everyone" works as white highlighted text, "Contacts Only" doesn't highlight when it should.

This bug sprang up when when I was experiencing an entirely different issue with contacts, calendars, reminders that were not syncing without manually pulling to refresh. Signing out of iCloud alleviated that sync issue to bring up a new bug the "Contacts Only" and "iCloud mail Password Prompt" issue.

Additionally as someone mentioned previously, you might notice that if you toggle off a service like calendars or contacts from iCloud on iOS settings in any of those apps and turning them back on will render the app useless or inactive and icons within the app appear grayed-out. Two ways to alleviate that specific bug is to either sign out of iCloud on the device completely and sign back in or add a "Test" entry within the specific app when it's toggled off and toggle it back on so that it prompts a "merge" to push back all your data back onto the device.

These software bugs and or quirks are more prevalent when the device itself is heavily tied cloud services, i.e. iCloud. So whenever there's a backend/server issue, expect your device to act wonky especially if the device itself unresolved software bugs. The growing pains of the cloud.

To help escalate this issue, ask for L2 support at Apple, describe the issue as best you can, and ask for an iCloud ticket to put your iCloud account in troubleshooting mode.

These are basic quality assurance (QA) issues to be focused on.

Jan 22, 2015 11:07 AM in response to MikeMcCollister

Another Apple POS software. I have all the "right" stuff but of course the only time I need want to move a file using airdrop is fails to work. Did what I always do; spent an hour trying to make it work, then sent the file to myself via email to open it on my ipad. Thanks again Apple for overpromising and under delivering. Now you are just like Microsoft, but easier to spell.

Jan 31, 2015 12:27 PM in response to KORG__

I too am extremely disappointed that AirDrop is not working for me as well - with the latest updates, reboots, or all coddling efforts reminiscent of Microsoft!


Alas, it is hard to see Apple starting to crumble! (As much as we love the "features" - but they need to work!) Just when the financial success seems at a pinnacle. It is history repeating. Perhaps they will get someone to wake up out of the stupor and make the groups either talk or work with each other, or create a Infrastructure team to oversee Compatibility issues such as this apparently/reportedly is. It sure is affecting enough users! Yet no fix as of todays latest software!

Be Well

Feb 6, 2015 3:53 AM in response to MikeMcCollister

Utterly pathetic show by Apple I'm afraid. Don't offer or advertise a feature if it won't work consistently.


All the references to the system requirements just add insult. Running Yosemite on a 2013 MacBook Pro, no firewall, iPhone 5c, everyone visible.

Both devices can discover each other, attempt to pair, send pairing code, but just will not connect. Sometimes it'll tell me my Macbook Pro isn't supported, other times it just says 'connection unsuccessful, try again'. Occasionally, like 1 time out of 10 it works and I'm able to send pictures from my Mac to the phone, but not the other way around. What's the bloody point...

Feb 6, 2015 4:15 AM in response to MikeMcCollister

Just tried something that worked! Can't say whether it will solve anyone else's problems...


So far my procedure was the following: (bear in mind I've only tried sending picture files)


1. I would activate wifi and bluetooth on my Macbook

2. Then I would select the pictures I wanted to send to my Mac (in order to free up space to take more)

3. Then I would hit the share button. The phone would tell me to activate wifi and bluetooth, which I would do. The connection would never work.


This time I tried the following sequence:


1. I activated wifi and bluetooth on my Macbook

2. Then I activated wifi and bluetooth on my iPhone.

3. Then I selected the pictures on my phone, and hit the share button, and selected AirDrop


My Macbook was immediately listed as available and the pictures were sent.


I don't know but it might be that trying to establish the AirDrop network connection from within the Photo app doesn't work... Going to keep trying it this way a few more times and report back.


Good luck!

Feb 14, 2015 1:21 PM in response to EmuX

Hi all

This is to share you my experience with you all about airdrop problem

My devices are 2009 24" iMac, 2011 MBP with Yosemite. iPhones and iPads with iOS 8. I had airdrop working ok until Yosemite and iOS 8. But now nothing.

Airdrop icon is shown in finder but no links underneath to select the options of discoverability.

Spoke to apple today. Here are the out comes


1. IOS 8 airplay WILL NOT function with iMac or MBP manufactured before 2012, because iOS airplay now rely on a new bluetooth firmware only available in newer machines. So IOS devices will not talk to older machines. So don't try no further.


2. Airplay works between iMac and MBP despite of the age. He advised me to disable the firewall on my iMac and it started working, probably facilitated by the fact that two machines were in close proximity. (Bluetooth connectivity depends on the distance )


There it is ! hoping to save you sometime

May 6, 2015 8:27 PM in response to Htep

I was trying to airdrop photos from my iPhone 6 to my iPad Air. The iPad to phone was working, but not the other way around. Nothing was coming up, even though the iPad was sitting right next to it. I tried restarting both devices. No. Then turning off the wifi and Bluetooth and turning them back on for both devices. Nope. Then I tried turning them off again, doing a hard reset, then tuning both back on. Again for both devices. That did not work either. I finally got it to work again by turning the airdrop completely off for both devices, and the turning them back on again. Success! Now my airdrop works again from my phone to my iPad. Hope this helps.

May 6, 2015 8:30 PM in response to MikeMcCollister

I was trying to airdrop photos from my iPhone 6 to my iPad Air. The iPad to phone was working, but not the other way around. Nothing was coming up, even though the iPad was sitting right next to it. I tried restarting both devices. No. Then turning off the wifi and Bluetooth and turning them back on for both devices. Nope. Then I tried turning them off again, doing a hard reset, then tuning both back on. Again for both devices. That did not work either. I finally got it to work again by turning the airdrop completely off for both devices, and the turning them back on again. Success! Now my airdrop works again from my phone to my iPad. Hope this helps.

Nov 11, 2015 4:29 AM in response to MikeMcCollister

Hi, I had the similar issue minutes ago that my macbook air can not discover my iPhone 6, but either way works. Then I sent the name card of myself on the iPhone to my mac. After the mac had my upgraded contact info of the iPhone, they connected. So I guess the reason might lie in that both devices need to have the upgraded ID info of each other in the "Contacts". Hope it helps. Cheers.

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AirDrop Problems in iOS 8.1

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