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Amazon.com Rewards card (Visa issued by Chase) not supported by Apple Pay?

Is it just me or is this working as intended?

iPhone 6, iOS 8.1

Posted on Oct 20, 2014 11:25 AM

Reply
96 replies

Oct 20, 2014 9:27 PM in response to Ericmusic

I just sent this to the ceo, jeff bezos:


Jeff,


Hi!


I have loved amazon from the day I bought my first book over 10 years ago. I currently own the amazon rewards credit card, and it I am thrilled that it is my main credit card.


I am quite disappointed that this credit card is not usable with the Apple Pay. There seems to be lots of confusion between Amazon and Chase about where the decision comes from, and this only adds to the frustration.


I ask you to glance at this one thread of loyal Amazon customers (several call themselves "Amazon fanatics") to see the consternation regarding this issue:


https://discussions.apple.com/thread/6613491?start=45&tstart=0


I would love a reply if possible. Thanks so much.

Oct 21, 2014 5:22 AM in response to -tsqrd-

Regarding Synchrony Bank, you are referring to the Amazon Store Card. The thread is actually about the Chase Amazon Visa rewards card. They are 2 separate cards, the Synchrony one being a card you can only use at Amazon.com. Think of it as a department store credit card that's not a Visa / MasterCard / American Express card.

Oct 21, 2014 7:07 AM in response to -tsqrd-

Yeah, here's the response to me from Chase:

Dear Jack,


Thank you for taking the time to contact us again

regarding apple pay being available.


I would like to inform you that I am unable to confirm

when apple pay will be available for your mastercard.

However, I forwarded your comments to our Internet Group

for review.


If you have any further questions, please reply using the

Secure Message Center.


Thank you,


Rozelle Rosario

Customer Service Specialist


1-800-436-7927


Account is owned by Chase Bank USA, N.A. and may be

serviced by its affiliates.

Oct 21, 2014 8:36 AM in response to ChaosKnign

My response from Amazon. Awaiting a response from Chase.


Thanks for writing to us at Amazon.com. I'm glad to help you.


The issue has already been reported to our payment team, and they're working on taking care of it. Once we've been alerted to such problems, of course we take steps to correct them as soon as possible.


I've passed your message on to the billing department in our company for consideration. We value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.


Once we receive any information from our clients regarding the Apple pay we'll let you know.


You can learn more about these payment methods on our Help pages:


http://www.amazon.com/gp/help/customer/display.html/?nodeId=513058


If you still have any concern please feel free to contact us at any time. We are always glad to help you.


In addition to a wide selection of items, one of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we have not met that standard.


I'm truly sorry that we were not able to fulfill your expectations for this level of service. I hope that you will honor us with another opportunity to prove the quality of our service to you in the future.


We look forward to seeing you again soon.

Oct 21, 2014 8:36 AM in response to ChaosKnign

Yeah, another Amazon fan having the same issue. Now looking for a new card to be my Apple Pay card.


So far, the Citi Double Cash card ( https://www.citi.com/credit-cards/credit-card-details/detail.do?ID=citi-double-c ash-credit-card ) is looking good. As I always pay off my balance every month, this essentially gives you 2% cash back on every purchase. So, for making purchases outside of Amazon.com (basically everywhere I'd want to use Apple Pay) this card would actually give me more points I can use at Amazon.com than the Amazon Visa card would.


I'd probably still use the Amazon Visa when purchasing from Amazon.com directly to get the 3% rewards, but for everything else, I'd get more points using the Citi Double Cash card. So, even if Amazon decides to allow Apple Pay, the Citi card still would be a better deal, right?

Oct 21, 2014 9:10 AM in response to ShadowX

ShadowX wrote:


I'd probably still use the Amazon Visa when purchasing from Amazon.com directly to get the 3% rewards, but for everything else, I'd get more points using the Citi Double Cash card. So, even if Amazon decides to allow Apple Pay, the Citi card still would be a better deal, right?

I just did this same exact thing. Since we only get 2% on gas, grocery and restaurants with the Amazon visa and 1% on everything else, this makes more sense, especially for those that pay off the card every month. 2% on everything, and 3% on all amazon purchases. I'll take it!

Amazon.com Rewards card (Visa issued by Chase) not supported by Apple Pay?

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