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No 2G,3G,4G toggle after IOS 8.1 Update

I got very excited when looking at the list of items included in IOS 8.1 update this evening. One of the things on the list has been greatly missed, the toggle to switch off 3G and run on 2G only. After the update..... options are exactly the same. Cellular Data on or off, Enable 4G on or off. I should say I am on EE 3G in the UK.

Does anyone else have a different result after the update????

Posted on Oct 20, 2014 12:04 PM

Reply
102 replies

Oct 23, 2014 8:30 AM in response to Michael Dufranne1

Michael, in my instance this is directly related to Apple, there is a bug somewhere within the software that does not allow the switch even with the latest carrier settings installed. I know this for a fact as I have stated before, my friend & I are on the same carrier, we have the same software build of iOS 8.1 installed, we have the same version of carrier settings installed, he has the new settings and I dont. The only difference is he has an iPhone 5 and I have an iPhone 5S.


I believe Jaspor has hit upon something that Apple may have overlooked, that is why his information, along with all of the diagnostics & screenshots Apple have asked of me, have been forwarded to the engineering team so they can work on a fix. for those affected in the U.S. it is almost certainly a carrier issue, things work very differently over here in the UK & Europe in terms of what carriers are allowed to restrict legally, but let's not get into that, I'm getting pretty sick of having to repeat myself til I'm blue in the face to get people to actually listen to what I'm saying.


Lets agree on this, if you believe your issue is carrier related, you'll approach your carrier for support, after all it's them you need a fix from, not Apple. I have already done this, it was the first thing I did. My carrier have assured me that this is not down to them, the case I pointed out above regarding my friend having different settings to mself proves this absolutely. I will therefore wait for a fix from Apple and keep you guys informed of my progress with them, how does that sound?

Oct 23, 2014 8:38 AM in response to robAsanderson

Hi RobAsanderson, I am not saying your explanation is wrong, it may well be the case. Although quite knowledgeable in IT, I don't work at Apple and it is indeed extremely hard to get precise and detailed information. My explanation may be wrong, but this is the only one I got 😟 also from Apple.

Anyway, in any case we have to wait for an update, either of iOS, carrier settings or perhaps in some cases, both.

Let's be patient... once again. God I love I.T..... not !

Oct 23, 2014 8:50 AM in response to Michael Dufranne1

Haha, I share your sentiments on IT entirely Michael! It causes far too many issues daily to be worthwhile right? 😉


Ypens ive resigned myself to waiting for a fix (from Apple). Out of interest, what device are you running & on what carrier in which location? It does seem that, for certain carriers at least, this issue is one for the carrier to fix, however this seems to be mainly over in the U.S.

Oct 23, 2014 9:51 AM in response to Michael Dufranne1

My first suggestion (given I have been attacked by others on another thread in the community) would be to get in touch with Proximus to rule out that they have not limited this option themselves, however given you are within the EU I would guess this is unlikely. Secondly I would suggest that as you are using an iPhone 5S your issue is similar to mine in that it has been an oversight in the software rollout and has something to do with devices running the A7 chipset or above. Either way if your carrier have not limited the settings, then you will (like the rest of us) have to wait for Apple to get to the cause of this issue, albeit a bug in the software or in the carrier settings packages (which are all signed by Apple anyway). Sorry I can't be of more help at the moment 😟

Oct 23, 2014 1:46 PM in response to robAsanderson

All I want to say is thank you thank you to you guys who are prepared to push Apple/carriers on this issue. I'm still fighting BT for a new router as my infinity wireless is playing up and so don't feel I've got the energy left to hassle Apple as well. I did try Apple and my network O2 (on the issue of poor signal strength on my 6 compared with my daughter's 5s and husband's 4s, neither on iOS8 versions, but I got nowhere - and yes, I converted the phone to use field signal numbers so it was accurate). So I'm exhausted. Thanks again and I'll eagerly await your updates (Apple's I'm not holding my breath).

Oct 23, 2014 3:46 PM in response to thebremner

Ok guys, I do now have an answer for you. Unfortunately you're all going to be rather disappointed as, at least in my opinion, it feels like a bit of a cop out from Apple Engineering but here you go: http://support.apple.com/kb/HT6553?viewlocale=en_US


As you can see apparently we're all in the wrong expecting to see these new options/switches/toggles following the update, despite that being the clear meaning interpreted by many from the release notes. I have asked my tech to feed back to engineering regarding this, but ultimately the answer is if you're on a carrier who have launched 4G then tough, you're not getting the new toggles.


I know it's not the answer we were all hoping for, but it is the current official position from Apple. As such this is THE solution to this issue (If the OP would mark it as so if possible?)


I will keep pushing for the options we were all expecting to have to be given to us again, but in the meantime we have to accept that Apole clearly meant something completely different when they said 'Adds an option to select between 2G, 3G, or LTE networks for cellular data'.


Updates as always as/when/if I get them, but in the meantime apologies to you all 😟

Oct 23, 2014 4:28 PM in response to robAsanderson

Firstly I would like to thank Rob again for all of his effort chasing Apple on this issue. I made the original post but Rob has persisted with it, I notice nobody from Apple has commented? Are they able to? Do they ever? When I saw the original note in the release info, I was happy to see that they had finally seen common sense! I used it to save battery life and kept my phone running on 2G unless I needed the faster internet and turned 3G on. If the battery life of our wonderful Apple devices was better we maybe wouldn't have such a need for this!!

Oh well, wishful thinking I guess!

No 2G,3G,4G toggle after IOS 8.1 Update

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