SBosze wrote:
And Apple isn't admitting to the problem as evidenced by several phone calls to support. They refuse to acknowledge others are having this problem.
A lot of the frontline people won't know the overall statistics, in other words they are not supplied with them. So, you'll hear what that one person knows just from his own calls. If he or she is not familiar with the issue from their own calls, that's exactly what you'll hear from them. When you give them an issue, they're searching the database to come up with some answers. But, once you get beyond the front line people and if you escalate up, then you'll hear from some people who may have more "personal experience" on the issue (and then again, maybe not).
This is not a refusal to acknowledge, it's that they don't deal in statistics there, but only finding a solution for you. In other words it does not matter in the least whether these tech support people have "statistics" about the overall situation, because it's not relevant to them finding a solution for you ... just like the statistics are NOT RELEVANT to someone getting a solution here either.
As a company, why host a community support blog if you don't monitor it and respond to your customer's issues.
Apple hosts it for "users helping other users" and what you get here has absolutely nothing to do with Apple. Apple officially tracks issues for problems on their Apple Support channels. If you're asking why Apple is so nice to host a site for users, that's beyond the scope of what this forum is about.
Or let us know a fix is in progress?
SO ... you're asking why Apple doesn't do what it has never done, huh? It never discusses these things to the public or in a news conference to the Media ... NEVER. If you want to know for yourself what is going on ahead of time, join the developers group and you'll get some advanced notice ... BUT ... you have to agree to a NON-DISCLOSURE AGREEMENT if you join that community and you will be prevented from talking about ANYTHING you know from the Developers area at Apple.