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Level 1

22 points

Health app hanging - Possible to wipe/reset?

I'm getting a hang on iOS 8.0.x and 8.1 when I try to access any data in the Health app. The charts don't show any data at all, and "Show all data" hangs with a spinning circle, and the iPhone starts getting hot. I left it 5+ minutes, no data appears.

Periodically I will get "Show all data" to show a bit of data, what I see is tons of duplicated records going back many weeks, so I have a guess that a Withings bug inserted tons and tons of duplicative data into Health which is now causing me issues.

I have tried hitting "Edit" and "Clear All", but nothing seems to happen.

Anyone else seeing similar? I'd be happy to wipe all of the data and start fresh if that were possible.

On the Withings side, I turned off Health synchronization and asked it to remove all data, but this was not completed. I also tried turning off Withings ability to sync from within Health, hoping this would offer a "Turn off and delete?" prompt, without success.

iPhone 5s, now on iOS 8.1.0, problems started on iOS 8.0.2 when I first attempted to sync Withings data into Health.

iPhone 5s, iOS 8.1

Posted on Oct 20, 2014 1:43 PM

Best reply

MED1975

Level 1

4 points

Posted on Oct 21, 2014 2:39 AM

Interestingly I am having the exact same issue - also a Withings user. I'm sure its an Apple problem rather than Withings. I have even removed the Withings app which again offers to remove Health data - but then doesn't. It's all still there. The whole Health app is riddled with bugs, freezing screens, sometimes displaying the items on the dashboard but other times not. If you try and export all data it crashes too. I hoped 8.1 was going to fix all this but its no different to before. I hope they get round to sorting this soon as its currently a disaster.

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62 replies

May 22, 2016 5:21 PM in response to TheDaveCA

So Apple, what is the solution to this madness? This post was originated from 2014 and it is already 2016. Please solve this! Health App is taking up 900MB of space. Tapping on "edit -> clear all -> delete all" does not work, all the data will reappear afterwards, this is clearly a bug. I can't take any photos, download any new apps. Free spaces cleared up by deleting other apps will simply be consumed by the Health data. The amount of Health data grows everytime i delete something. Please help NOW! 😠

rokkobar

Level 1

4 points

Jun 22, 2016 3:44 PM in response to RexMonday

Perfect; works also if have iOS 10 beta and then restore to a previous version

Health app hanging - Possible to wipe/reset?