iPhone 6 plus rear camera blurry/wobbly (not focusing)

There are no authorised 3rd party apple repair locations. If i go to a 3rd party repair shop, I void my warranty(not that it's doing me any good now)! They don't give any reason for declining to service my phone except that it's the rule. From what I understand, this is due to 2 reasons. First because the models differ from country to country(LTE bands etc). Second, it's mostly to discourage smuggling. The phones are much more expensive here than in the US. Like $300-$400 more. So people would buy them abroad and bring them here. Or nefarious characters would smuggle them here to sell them for a tidy profit.

Mailing my phone to the US/Canada won't work because it's prohibitively expensive. And to top it off, I would need to pay customs duty for something I already own. Also Apple does not ship overseas. So even if I sent it, I'd have no way to get it back. I'm currently looking for someone going that way and coming back soon.

And no, Apple won't fix it even if I pay for it. That was the first thing I offered to do.

Also, the contest I'm taking about is an iPhone specific contest. Like the IPPA.(google it). Otherwise I Own a Canon 50D for the other contests. Also it's easier to whip the phone out rather than lugging the dslr around.

Unfortunately I didn't save that much on it though yes I did save a bit. But selling it in its current condition would not be viable. If someone is took it to the U.S. along with the receipt, I'm sure apple would repair/exchange it no questions asked. It does not matter if I take it in personally or not.

India does not have LTE in most cities yet so it does not matter if the bands are different. We still use 3G here. So the phone works perfectly.

Repairing it it myself is the absolute last option. I am comfortable with such procedures but would rather not void my (inconsequential) warranty. Also, I can't be a 100% certain if it is only a hardware/camera issue.

I could have used the 5S if had not already sold it. When I got the 6, I sold the 5S to pay for the 6. The phone was working fine at that time. If I had anticipated any issues, I would have never sold my old one.

the only solution apple has given me till now, over chat or the phone is to return to the country of purchase.

My second iphone 6 in five weeks has exactly the same problem. I mountain bike almost daily and told Apple this after the first failure. Think this is being caused by excess vibration, something Apple tests for but they are missing this defect.

Hey, you're on the front page of yahoo today. Business Insider "Some iPhone 6 Plus Owners Are Experiencing a Weird Camera Issue".

I also had a similar issue on my one week old 6 plus 128GB.

First noticed it when I was taking a video, the live feed was wobbling - and the recorded file was the same.

I could only take a photo if I held the phone completely steady then opened the camera app and took a photo, once I physically moved the phone then it would go out of focus immediately and could not be recovered. Would have to close the app, then hold the camera steady again and reopen the camera app.

I did the online chat with apple support, restored the phone as new and did their diagnostic check, camera was still the same. They then arranged a genius appointment for me the next day.

Went to my local apple store, showed the genius guy my issue, and they had a new replacement phone for me.

I'm in the US and have applecare warranty.

It's certainly alarming that this OIS is so sensitive, I'm not confident in it's longterm reliability. Honestly this OIS "feature" is something that I could do without.

Hopefully apple will address this issue, at least when they replace the camera system for others that they will install a more robust mechanism for this stabilization.

I have the same problem, and sounds as though it may come from having phone on a bicycle mount

i also have the same problem, will apple taiwan change me a new phone? so disappointed of iphone 6 plus quality, i will considering deeply for next purchase of apple product

http://youtu.be/eNTexHL1LtE

As this was my second failure in six weeks I did not go through all the steps Apple suggests a second time, which is time consuming. They do that to determine if it is primarily a software issue. It's not. Follow the automated diagnostic procedure that is sent to Apple prior to taking your phone in. Make your appointment and point them to this thread. They will want to run another software test there. Tell them to save you and them time. IT'S THE HARDWARE!

First time they replaced the iPhone plus for me. Second time they replaced the camera in store, one hour. The no charge invoice listed a $69.95 cost BTW. This is the way to go as all your settings, etc are left alone. Much easier and faster than reconfiguring a new phone.

I do believe they have a defect related to vibration that they will eventually work out. My iPhone 1 had a similar vibration issue. As I mountain bike several times per week, let's see how long this one lasts. I've become a default real-life equipment tester as have all of you! Love my 6+ otherwise so not here to bash Apple!!

I'm having the exact same issue, my phone wont focus at all.......if i take up close photos they come out perfect, but anything more then 2 feet away is super blurry, not sure what happened, but it was not like this when i first bought the phone, so I'm not sure if it IS the OIS malfunctioning, or a software issue? I've even restored the phone, erased and started from scratch, anything i could find and try I've done, the only issue is i have bad luck with apple's sync so i don't want to swap out a new phone. ugh.

Similar issue here. I don't understand how Apple got so many things wrong with one phone. My current issues are: camera doesn't work, compass needs to be calibrated every few hours, alway worry about getting my 6+ bend. I hope at least I will get a replacement without much trouble.

Same problem here. I have an appointment today at the Apple store. After reading through this thread I am convinced that it is a vibration issue. My story is slightly different. Around three weeks ago I went for a short ride on my motorcycle and when I got to my destination the camera would not focus. It just looked like trying to see with beer googles on.

The next morning I checked it again and all was fine. I took many more pictures but I did notice the pictures didn't seem as clear as when the phone was new. It wasn't enough to make me go to the store though.

Two days ago I went on a long motorcycle ride and after 140 miles the camera was back to being blurry. After two days it is still not working so taking it in.

Having visited and been given a tour of a major Apple supplier in Taiwan a few years back, Foxlink, I'm a bit familiar with the testing protocols and test machinery that is used. It is really very impressive. They do extensive vibration and drop testing to avoid these very issues. Apparently it's not creating real-world situations or this should have shown up. Hopefully they will learn from our collective experience. Still love the phone!

had this issue also. rear camera not focusing..was at a wedding dinner last night and totally can't focus at all. Had this issue after latest update .

Had the 6 Plus 128gb Silver for 6-7 weeks now.

Taking photos all day with no problems, arrive home later that evening and attempt to take a photo and all of a sudden, blurry video and photos.

Restored iPhone to latest firmware. No luck.

Here is the real kicker!

I traveled into the Apple Store Broadway, Sydney on Sunday to ask for a new phone.

I walked in and spoke to one of the minions who was helpful, I simply asked to speak to the most senior person in the store.

This gentleman approached with my a friendly attitude but I was very frustrated, I explain to him the situation, showed him the device (Not a scratch on it, looks like new from the box, never dropped) and I said that considering I have had the phone not even 7 weeks, spent $1249 out right, I am not happy with a refurb, I would like a brand new phone.

I have spend countless dollars at apple and i literally have every product in every category.

He said that because i had purchased the iPhone from the Online store (Pre-order) that he cannot help me, they are two separate business and I need to go call Apple on Monday morning to arrange a replacement phone.

Considering it takes me 45mins to get into the city plus find parking, you can imagine that was not the response i was hoping for.

Fast forward to this morning, Monday.

I have called Apple, had a discussion with them who have been very helpful (as all apple people are). He is investigating into the situation where I was told Apple online and Apple store's are separate business.
Which should be interesting.

Opinion:

Do you think it is too much to ask for a brand new iPhone in this current situation?
I don't want it repaired, i don't want a refurb. I want a new in the box iPhone.

The phone is in perfect condition even the store manager agreed, it looks like Ive had it less than a few days.

For a 6-7 week old phone, the price I paid, I don't think its too much to ask.

Here is a photo taken of my keyboard while composing this post.

PS: Open the camera app, enable the rear facing camera, then put the iPhone camera up next to your ear. You can hear it vibrating very quickly.

I will post the results of my uphill battle with replacing my phone.