iPhone 6 plus rear camera blurry/wobbly (not focusing)

iPhone 6 plus rear camera is not focusing, won't remain stable and is blurry no matter how still I get whether video or picture. Automatic or manual focus not working either. Front facing camera works fine. Seems OIS isn't doing anything but making it worse.


Here is a photo(below) taken while completely still that never focuses automatically or manually and is vibrating vertically as if taken in motion.

User uploaded file


Videos become wobbly and out of focus. Link: https://vid.me/Nxh

Steps I have taken:

1. Closed all apps and forced reboot of phone.

2. Reset all settings.

3. Restored phone to latest 8.1 software and set up as new phone.


Results still the same even if I use 3rd party camera/video app.

iPhone 6 Plus, iOS 8.1

Posted on Oct 20, 2014 8:58 PM

Reply
175 replies

Dec 1, 2014 5:30 PM in response to oneZer01

So I had rebooting and dropped call problems and reset my phone to factory defaults. I didn't restore from backups and my phone (6+128) has been more stable and only dropping calls once in a while. Then a week or two ago, the camera started having the jitters (blurry photos) like the example above. In addition, photos sometimes have wavy results too (attached). I have an appointment tomorrow to have it replaced. I'm disappointed. This reminds me a little of the PowerBook 5300, which had issues, but only a few relative to those sold; seems the same here. Potentially millions sold, but a few thousand with problems (?). I hope my replacement is one of the good ones this time.


User uploaded file

Dec 2, 2014 1:03 AM in response to oneZer01

I think I have a similar issue, with my iPhone 6+ 64GB, though mine seems much more minor compared to the wavy, double-visioned pictures on this thread


The last photo I took that turned out fine was a panorama last weekend

User uploaded file

This evening I went to take a photo of a room for an online listing and the camera simply won't autofocus. Shots of something close (<30cm) seem to look ok but the autofocus still doesn't work.

User uploaded file


I can't hear any clicking in the lens if I hold it close to my ear, so it may or may not be the OIM issue everyone else is having. I've rebooted my phone, quit the camera app etc but I haven't done any software restore. As much as it pains me, I'll give that a go now.


I'm in New Zealand and bought the phone from the NZ Apple online store. There are no Apple Stores in NZ so I guess I'll have to call them up tomorrow and see what happens. The issue with no Apple Stores in NZ is you send your phone to a third party authorized repairer and they have to diagnose the problem, meaning you don't have your phone while they are doing so. Then they'll send it to Sydney, and they send you a new phone. At least, that's been my earlier experience with an iPad and an iPhone previously

Dec 2, 2014 2:34 AM in response to rugbyref

An update to my post above. The software restore didn't improve things


BUT


After wiping and reinstalling iOS, then skipping through all the setup screens to get to the camera, for about 30 seconds I had complete control. The camera focused without any issues. But after that 30 seconds or so, the problem presented itself again. After installing my backup, I had no camera control at all, so the problem persists, and it'll be a call to Apple in the morning.

Dec 5, 2014 4:21 PM in response to oneZer01

I got the same problem here in Thailand. I brought iphone6 plus 64GB from USA bring it back to use in Thailand for 1 month.

And now my iphone's camera cannot take a picture. The camera isn't focusing. T_T


Is anybody can give me a suggestion? What to do?

I went to iCare in Thailand, they refused to accept claim from me because my iphone was from USA. T_T

Dec 7, 2014 12:12 PM in response to oneZer01

Well I'll chime in too. My iphone 6 Plus just started doing the same thing. I can hear the clicking noise when i hold the camera up to

my ear. Btw, I'm a FedEx courier and use the phone endless during the day for GPS navigation. I usually leave the phone on

the dash and it bounces around (sometimes violently). I can assume that may have attributed to the problem. Verizon is sending

me a replacement phone. However, the phone will be a "reconditioned" phone, which I don really agree with. I purchased my phone brand new when they were released and and also pay for extended protection plan. I kinda feel that I should get a new phone. Once I get the replacement phone, I'm never going to

set it on the dash while I'm driving again. Guess I'll have to keep it in my lap or in my pocket from now on.

Dec 7, 2014 1:02 PM in response to dVanCleave

That's interesting. I have my iPhone on a cradle in my car but I'm lucky if I'm driving for more than an hour per day. Still I'm in Christchurch, New Zealand and an earthquake in 2010 munted the roads so the constant bumps from the random lumps and potholes could have done it. Hardly surprised it broke if you're a FedEx driver and it takes such little driving to cause the fault


Still, it shouldn't happen. My phone is a new one, or so I'm told, replaced under AppleCare after I complained. I didn't have the extended protection plan but sweet talked the customer manager on the phone who sided with me that I shouldn't have to pay $55 to get sent a new phone because if there was an Apple store in NZ I would have just taken it there to get a replacement, and that won't have costed me $55.


My new phone arrived this morning at my workplace so I'll get it going tonight.

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iPhone 6 plus rear camera blurry/wobbly (not focusing)

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