Yosemite killed my Snapz Pro X 2.5.4

mikenemesh -

One BIG question: Did you get 'mac audio capture' to work for videos? I know you said you got it "working again," but did you specifically take a Movie of the screen and verify that the movie contains the audio from your Mac? This is a crucial point. If you just took soundless videos or screen snapshots it doesn't speak to videos w/audio working, since I think the others were already working.

Please confirm. Thanks!

Dana

While we're on the topic, folks, I'd urge all of you Snapz owners to go open a support case for this problem at Ambrosia - use this link:

http://www.ambrosiasw.com/support/intouch/

Sometimes, you just need to be the squeaky wheel, and the more of us who report the error, the more likely they are to take our concerns seriously and issue a fix.

I finally purchased a new Mac after living in the desert known as Windows for nearly a year. What a relief it is to be back. I too was a frequent Snapz Pro user and had hoped to be again, but now I've run into the Mac audio problem. I hope I can get it fixed.

I also use a Chromebook and discovered a great utility for recording web video. It's called Screencastify and it's a Google Chrome plugin. The sad part is that it's limited to recording Chrome tabs, but it's free and works very well and is cross platform. It will also upload the videos to your Google Drive. I've used it extensively to record some online classes. I'd rather be using Safari on my Mac but until I can get Snapz Pro or a replacement to work, I'll suffer through Chrome to use Screencastify.

Hello,

We are aware of the incompatibilities between Snapz and Yosemite and while there is an update planned for the near future we cannot give you an ETA of the release. That being said, the Snapz Pro X update is in beta right now and we're hopeful it'll be released within the next several weeks.

That said, I do have a beta version you can use if you'd like and it should resolve your audio capture issue. If you're up for it please email me at help@ambrosiasw.com and I'll send ya the beta.

For those who can't wait, the beta version definitely does solve the audio problem. Just be sure to pay attention to the release notes -- there are some idiosyncracies to be aware of in the beta; do as the notes say and you'll be fine.

iMac (Retina 5K, 27-inch, Late 2014)

Yosemite 10.10.2

Worked for me too! Thanks!

I think I have fixed it!!!!! Console shows permissions problems when Snapz Pro X tries to save a capture. Once it can't write, it just hangs and never recovers. I set the save location to "save as" and it works! The where-to-save dialog opens and I hit save and it does. Let me know if it works for you.

Snapx Pro X contacted me when I sent them an email about this and said that they were aware of the problem and were working on it. I always had the save location as my Desktop and they suggested that picking a different location would workaround the problem but it didn't.

So I do what you do. The first time I use Snapz Pro X I select Save As and use the Enter key.

Download and install soundflower (it's 100% free but when installing be sure to reject add-on software). Before screen recording, go to System Preferences - Sound and select "Soundflower 2ch" for input and output. Leave preferences window open. Then activate Snapz. Do not select "mac audio" in Snapz preferences. Record from screen normally. Note: you will not be able to hear the audio but it is being recorded, you can confirm by watching sound levels on System Preferences window. When finished recording, save Snapz movie normally. Then change System Preferences - Sound back to "Internal Speakers" for output and "Internal Microphone" for input. You may have to click out of System Preferences to restore audio. Then watch the Snapz movie -- audio should have recorded. This is not a perfect solution because you cannot hear what is being recorded during recording, but it is a good fix until Ambrosia gets its act together.

I found Soundflower to be way too much trouble, as evidenced by the procedure just described. As I wrote a few weeks ago, the beta fix to Snapz Pro X offered by bindulged (see the entry just before mine) of Ambrosia will solve the problem.

Hi everone,

I've been using Voila with great success. There's a little lag, but I think it's 'cause my computer is '09. I'm using Maveicks still but it works on Yosemite.

It $30.00 and has a free trial and is available on the Mac App Store:

http://www.globaldelight.com/voila/index.php

Their support was really good and they had an update a few days ago!

Hi Ellie,

I have used Snapz for years, and I just updated one computer to Yosemite and ran into all the same problems accounted for here. There was a time when Snapz had dropped the ball in the past as well, and I switched to Voila for a bit. Worked well for awhile, and then they too had an audio issue. I just went back to it, and they've addressed it and seem much more responsive (they are already advance releasing for the next system).

I also did use that feature of recording both computer and mic sound, and needed to edit them as separate tracks. So I just went to Voila, updated to the most recent version, and did a test run. After seeing your comment, I checked that too, and ...Voila! It works!

I did a recording using both inputs, then saved it as a .mov. I then opened it in QuickTime 7 (which gives more option than any version since). Using the "Show Movie Properties" screen, it showed 2 audio tracks, and I was able to mute one and sure enough, track 1 was the computer audio, and track 2 was the mic. So you should then be able to output that and edit in a video editor (I've used Adobe Premiere Elements to do this in the past).

There are many more options with Voila, and you don't have to wait for long processing times like you do with Snapz, which is very cool. About the only thing that I've found so far that isn't as flexible is the frame rate. They give you 3 options - 15, 20, and 25. Not slower, not faster. I will likely submit that as a request. You can always do an export out of QT later for slower rates and smaller vid size. But other than that, Voila seems like a good solution.

Hope that helps!

Edit...I just had a look at the newly update Voila, and it provides screen capture options starting at 10fps all the way up to 60. They're setting up for higher rez Macs and new systems. So not bad. Wish it went down to 5.

Thanks! Interesting explanation and simple-great solution! I have tried it only with still grabs so far.

I'm glad I haven't had to use SnapZ Pro for a while. I encountered the same problem today, and thankfully Ambrosia released the upgrade on Sept 16th. I installed it and looks good so far.

http://www.ambrosiasw.com/news/story/Ambrosia-Software-Releases-Snapz-Pro-X-260? searched=yosemite&advsearch=allwords&hig…

The latest Snapz Pro, version 2.6.0, now works with Yosemite and El Capitan. And yes, this update repairs the audio problem experienced by all of us. For me, it was a free upgrade to 2.6.0.