I paid for my subscription and up until yesterday was streaming AD-Free on my PC. This morning iTunes updated and now the ADs are back. How do I fix this?

Think I'm going to just cancel my Match subscription and go over to Amazon instead. I already had an Amazon Prime subscription so I figured I'd give it a go. I haven't completely decided yet, but their radio is proving to be 10x better so far. Unlimited skips and you can replay songs. Just hoping the song quantity/quality is there.

Same issue on my end. Can't handle another Swiffer ad...

Just got off the phone with a senior adviser after having to inform a previous employee that yes this was a thing. Whatever apparently the front line employees at Apple Support have lower quite a bit in quality recently.

I was able to resolve this issue:

(important in this order)

Uninstall iTunes

Uninstall mobile support

Uninstall Bonjour

Uninstall Application support last

Reboot

Download itunes executable from apple.com/itunes

I didn't have to signout or back in again or anything and skipped ~30 songs without any issues.

I am going to listen and give it a try but I have his direct contact info if I need to and will update if this solution doesn't work.

Windows 8.1 64bit, issue started after upgrading to iTunes 12.0.1.26 - have been match ever since it came out.

Hah I just finished typing this and got an ad. Awesome. Well nvm... will update with the response I get.

So I got back with the senior adviser earlier today.

We tried a couple of settings in iTunes, clearing the cache, clearing dialogs - no change.

Then I created a new windows profile to see if the issue was in my appdata associated with my windows user account. It seemed promising but in the end I still got ads.

He has elevated the case more and captured some logs from my iTunes and windows diagnostics to be sent to engineering.

If anyone else has this issue and can tell me your OS,iTunes version, etc I would appreciate it as I am working to build a case with this adviser.

I honestly believe this is a bug in the Windows binary for iTunes 12.0.1.26 ... otherwise there must be some weird registry setting as a fresh profile should have solved any issues. However after spending over an hour combing the registry I didn't run across anything funny and anyways the processing of ADs or no Ads wouldn't be handled in the registry as it would be trivial to spoof and get no Ads while also not paying for match.

Windows 8.1 Pro

64-bit OS

32 GB RAM

Intel Core i7-3770K CPU @ 3.50GHz

iTunes 12.0.1.26

Windows 8.1

64-bit OS

8 GB Ram

AMD A6-5200 APU

iTunes 12.0.1.26

Thank you for the reply. My senior advisor said the following:

"I received a follow up email, they’ve escalated my escalation to a senior SSE, should hear back from them soon"

I will mention your OS/versions as well. However I have a hunch... When is your iTunes match set to expire?

You can check this by going to Store -> View Account -> 'iTunes in the Cloud' section -> iTunes Match

Mine is set for Nov 20, 2014... I am wondering if they process this variable incorrectly in the code and somehow set the expiry for Match benefits back a month or something silly.

I honestly cannot think of anything besides this being a bug in the Windows version of the latest iTunes

Double post. Sorry. See above response

We get the email regardless of who you respond to. 😉

That said, mine isn't due to expire until Feb 6, 2015.

Windows 7 Professional

Intel Core i3

16GB RAM

64-bit OS

Windows 8.1 Enterprise

Intel Core i5 2.49Ghz

8GB Ram

64-bit

256GB SSD

Match Expires Aug 10 2015

Haven't noticed it on my phone yet.

Sorry for the delay, I expire Feb-2015. Auto-renew is still set.

bump

when is this getting fixed?