ORIGIN app wont launch

Question

Level 1

0 points

ORIGIN app wont launch

Hey guys!

You're my last hope: I talked to the guys from EA and they are simply a bunch of incompetent ********, promising me email support. First step was live support (chat) which didn't lead to anything useful. Chat on day 2 also left me with no results. So EA support closed the case and said Origin developers will contact me directly "within the next 4-5 days". I've been waiting for almost three weeks, but now gave up hoping.

My Origin app keeps crashing as soon as I launch it. I want to play Sim City 5, but the App just won't start.

I looked into the "Package Contents" and the crash reporter says the following:

This application failed to start because it could not find or load the Qt platform plugin "cocoa".

Can you help me fix this issue?

I updated to OS X 10.10, because I hoped it would fix the problem - but it didn't.

iMac, OS X Yosemite (10.10)

Posted on Oct 21, 2014 8:27 AM

Reply

Answer 1

schmufi Author

Level 1

0 points

Oct 22, 2014 7:44 AM in response to schmufi

nobody? please!!

Reply

Answer 2

msuper69

Level 6

8,705 points

Oct 22, 2014 7:48 AM in response to schmufi

Please don't beg. It's demeaning. Ok?

Unless somebody in the forums has had the same problem and found a solution, you are stuck with EA support.

Reply

Answer 3

Oct 22, 2014 8:01 AM in response to schmufi

I will just say, that unless you have positive information, updating the operating system will almost never correct any issues you have, and in general will make it worse. In all likelyhood, you need to downgrade to a previous OS.

Reply

Answer 4

schmufi Author

Level 1

0 points

Oct 22, 2014 8:22 AM in response to Keith Barkley

@ Michael: instead of posting stuff like this, it's probably wiser to spend your time doing something else…

@ Keith: It doesnt look like such a complex problem to me… I already have the error message. Can nobody tell me what cocoa is and how I can get it to run on my system?

Reply

Answer 5

schmufi Author

Level 1

0 points

Oct 22, 2014 8:26 AM in response to schmufi

I found this lately, but have no idea how to solve the issue still… I'm not familiar with programming at all 😟

http://qt-project.org/forums/viewthread/26446

Reply

Answer 6

Oct 22, 2014 8:32 AM in response to schmufi

Cocoa is the framework that underlies all programing in OS X, Qt is a cross platform GUI framework. They work in conjunction to provide the interface a program uses.

So that is what cocoa is but there is no 'getting it onto your computer' it is part of the system, the big question is what OS were you running before you upgraded and when was the last time the program ran? If the program was running and then stopped something must have changed on your system, and finding that change may help to fix the problem.

If the program never ran then you either have a bad copy of the program or were not given all the bits you need to run it or else your system does not meet the minimum requirements set down by the developers.

Reply

Answer 7

Oct 22, 2014 8:34 AM in response to schmufi

schmufi wrote:

I found this lately, but have no idea how to solve the issue still… I'm not familiar with programming at all 😟

http://qt-project.org/forums/viewthread/26446

If the problem reported there is your problem then there is nothing you can do. The developer will have to fix it.

Reply