You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS X Yosemite mail stopped showing total inbox message count

Anyone having the same problem? I have just upgraded to Yosemite and the Mail app no longer shows the total message count for my inbox, only counts and highlights the number of unread messages. Any way to work around this problem? Tried different forums and setting within the app, without any success.


Thank you!

MacBook Air, OS X Yosemite (10.10), Mail

Posted on Oct 21, 2014 11:28 AM

Reply
32 replies

Dec 20, 2014 11:04 AM in response to rodrigo.zenga

I have the same problem and it is very annoying. One way to get the full message count in a mailbox is to "select all" messages in that mailbox (either go under the "Edit" menu or Command-A) and then drag them a little like you are going to move them. A little red circle will show up near the cursor with the total message count. That should be easier than restarting Mail. (But ideally they will get the message count feature back in the program.)

Dec 29, 2014 9:25 AM in response to rodrigo.zenga

Oh dear God, let's not insinuate this is a "bug". I would not want the powers that be in Apple Mail or Mail.App, or whatever the heck they call it now to have another meltdown.


My guess is this is not a bug but rather another useless feature change that the developers believed necessary. Instead of making the application more stable and productive they would rather continue to make minute cosmetic changes that are just noticeable enough to be considered an update rather than the typical basterdization of a product that people have come to rely on to be productive.

Jan 30, 2015 2:22 PM in response to Jeremy Kinsey

As much as I agree with the sentiment, and am certainly no fan of Apple dumbing down their products but promoting them with new "features," this is a bug. It's a bug because the email count is there when Mail is launched, but then disappears over time. What you're pointing to is the simple fact that Apple QC just isn't what is used to be <sad trombone>.

Feb 6, 2015 9:59 AM in response to rodrigo.zenga

I encountered this bug when I upgraded to Yosemite. I don't know what triggers it (using Smart Folders does not appear to cause it). When it happens, I can restore the title bar counts by just closing the mail window (CMD-W) and opening a new one (OPT-CMD-N); stopping and restarting Mail also restores the counts.


OS X 10.10.2 on MB PRO 15-inch 2011

Feb 12, 2015 5:51 PM in response to rodrigo.zenga

So frustrating that it's Feb and since Oct this was noted. I'm worried it won't be fixed. I just upgraded two weeks ago. I waited b/c I wanted to avoid annoying bugs like this but I guess I didn't wait long enough. None of the tricks below helped me. If I go offline or exit mail and go back, I still can only see a count of my unread emails, not a count of the total emails in the folder. I use Smart Folders a lot and I also file my emails into folders and none of the folders are showing a total count, just an unread count. I hope they view this as a bug and not a wonderful "enhancement". It's so hard when they take functionality AWAY. Did anyone else notice the annoying change when you try to sort by name in the inbox? If you click on the email and you want to see all the other emails from that person in chronological order you used to be able to just click and sort. Now the sort goes to A or Z but does not start with the email in question. Sometimes it works the old way, randomly I think but most of the time it does not work anymore. Granted you can scroll down and find the highlighted email but if you have 10,000 emails in your inbox it's totally time confusing (you don't know you have 10,000 anymore though - b/c they took that count away!! Ha!). You can also use the magnifying glass and search, but again you get all types of unwanted emails and it takes extra steps. Less efficient! Also apparently a bug that others have reported for the past 5 months. Such a bummer!

Feb 13, 2015 8:22 AM in response to fmontell

Great workaround for a quick peek at total messages. However, I want to agree with whoever said this is definitely a bug and not a planned change. If it was a planned change in functionality, it wouldn't sometimes work and sometimes not, and there would be no way to restore it by quitting and restarting the app. Mine has functioned much better since I rebuilt the mailboxes with Onyx. It still loses the count every so often, but a reboot always restores it. It is still a pain, though, and pretty shocking that Apple would allow this to linger for so long. Once upon a time, Mail was a dead app. But since mobile, it has been given new life across all platforms.


I now also have a new and much more annoying Mail issue in another thread that no one has responded to yet: "Include selected text" option not working since last Yosemite update

Mar 3, 2015 8:27 AM in response to tluger

Best fix I have come up with is to (1) open a new viewer window ( option - command - N ) which will have email counts back in the menu bar and then (2) close the previous viewer window that is still open. Suboptimal to have to do this, but it's way faster than having to quit all the way out of Mail and then restart it.


After some period of time, this new viewer window, too, will lose the count that appears in the menu bar.....and you repeat Steps 1 and 2 again to get it back.

Apr 15, 2015 7:10 AM in response to susikath

I found probably a solution - for me it did work. After messing around with envelope index rebuilding and other suggestions - nothing worked for me. As my configuration worked always on Snow Leopard I had not the idea, that it would refuse to work with Yosemite. Btw. I disabled all POP accounts. IMAP itself worked. I added my most favorite POP - it worked! Adding two more, which I do not use so often - it crashed again. So I moved them to be inside my google account - everything is fine now!

OS X Yosemite mail stopped showing total inbox message count

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.