Hello community,
Id like to run an Internet AHT (no DVD with me)on my mid-2010 MacBook Pro but this message always appears:
apple.com/support -3403D.
Anyone knows about this error?
Thanks for your help
MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10)
To use the internet for the apple hardware test, your Mac had to ship with at least Lion. Otherwise you have to have the install dvd that came with the Mac. Not a retail version, but the machine specific software. https://support.apple.com/en-us/HT201257
Stokd is right, the error come with option +D.
The problem is that we still don't know what type of error -3403D is.
network? Hardware?
Same here... would like to run a memory test, with no dvd available.
So used OPTION + D, connected to my wifi... after a few seconds this error appears.
Macbook Pro / 12-2010
I'm getting the same error with my 13in Macbook Pro Mid-2010 running Yosemite 10.10.2. I haven't been able to find any fixes online. Anyone have any ideas?
same error for me on macbook pro 17" 2010
Same error on MacBook Pro 13 inch Mid 2010.
I've tried Apple Chat but they have no knowledge about error codes like 3403D.
Is there any Genius out there who can simply explain this code?
The same issue. iMac 27 2010
Same problem here:
- Restart with D = nothing happens;
- Restart with Opt+D = error -3403D
Same Issue, I actually have the install disc and "D" isn't doing anything. Holding "OPTION" won't take me to the boot selection anymore either.
This is the same message that I received . My Thunderbolt port doesn't work and I did test system for that reason.
MacBook Pro Mid 2010
I was trying to connect My Passport Pro 4TB
Very strange i am having the same today? Coincidence?! I am trying internet recovery....
I have this same issue but mine has lines on it won't let me boot up regarly any more.
2010 and older Mac's that run Snow Leopard or older. Have to use the install disk for AHT. Some 2011 or newer with a smc and efi update can run the online diagnostics. Usually the update is part of a software update. If you have the original install disks, you don't need internet diagnostics. This is because after Snow Leopard, all operating systems came by way of a download from apple, if not preinstalled. The reinstall and the utilities is on line. The early 2011 that came with Snow Leopard generally can't use the online diagnostics. As a general rule. If your computer came with Lion or newer, you use the online diagnostics.
I have it too. Using an old (around 2010) and now problematic iMac.
https://support.apple.com/en-us/HT201257
I think in my case, and maybe yours too, this paragraph pertains:
If you're using OS X Lion v10.7 or earlier and you can't get AHT to start, see if you have an OS X installation disc named “Applications Install Disc 2.” Insert the disc in your internal optical drive or external Apple SuperDrive before following the steps above. Or, if you're using a MacBook Air (Late 2010), plug the MacBook Air Software Reinstall thumb drive into your USB port instead.
The problem with my iMac is that the internal optical drive broke very early after purchasing this iMac. Actually it broke in (or around) an earthquake back in 2011 :-P It just won't swallow any optical disc since.
HI, I do have the original install disks for my iMac 27-mid 2010 but even so always get the same error message mentioned on this thread (3403D) when I try to run the ADT.
-3403D error
