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Photos in iMessages/SMS are missing

Hi, Everyone!


I've noticed that since updating to iOS 8.0.2 but before updating to 8.1.0, photos are missing in text & iMessage threads.


Here's how I noticed it:

On Friday of last week, I was looking at old pictures dating back to October 2013 in the detail view on a text message thread on my iPhone 5S, running iOS 8.0.2. Everything was there -- no problems.


Fast forward to Sunday evening: I decided to forward a photo I had stumbled upon Friday night, but this time in detail view every few pictures in the same thread were replaced with two overlapping blue rectangles in a white box. When you click them you just see a grey background with the file name and file type in blue. When you look at the picture in the conversation, it appears as a white box with a blue question mark. (see attached screenshot of all three instances).


This is happening in iMessage conversation as well as strictly Text Messages, and files are missing from both sides of the conversations. There are even some photos that are missing in the conversation but are still sitting safe and sound in my camera roll!


No settings were changed between Friday to Sunday evening-no automatic updates, battery didn't die, didn't reset my phone or drop it, etc.

Messages have been set to save forever. I have iCloud turned on for Photos.


Any ideas on why this is happening?


I have since upgraded (last night 10/20/14) to iOS 8.1 AND have reset all settings to see if it would solve the problem. Space isn't an issue--I have 3 GB of free space currently. No such luck! 😢


User uploaded file

iPhone 5s, iOS 8.1

Posted on Oct 21, 2014 3:15 PM

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144 replies

Dec 13, 2014 1:03 AM in response to Slafa

Same issue here.

I was using 8.0.2 (iphone 6) and noticed the problem. Upgraded to 8.1.2 and that didn't help. Tried all the various tricks with resetting the phone, reactivating iMessage, etc. The messages app is only using 52 megs of data now - either the photos all got dereferenced or deleted. Need help!

Dec 15, 2014 9:09 AM in response to whitogreen

Having the same issue on iPhone 5. I went to the Apple store and they did a iCloud backup restore and it didn't work. They said a few people had been in with the same issue. I think that since photos take up a lot of space that they might do this from time to time and just never address the issue. Oh, and for some reason the only iCloud backup I had available was after the problem started, the other older back ups were gone. If you get an important txt message picture be sure to save it to camera roll and back up on PC. I've turned off my iCloud and iMessage and going old school with PC backups.

Dec 15, 2014 11:17 AM in response to Rj4infinity

Quick Update:

I usually have my Mac laptop up with Messages running on it. As you know, it will receive the same messages you send/receive on your iPhone. I thought all my old photos would be there too, but they have all disappeared as well except for the last few.


Messages is supposed to archive all old photos to a directory called ~/Library/Messages/Attachments. On my mac, this was a 0 byte file that was created back in Jan 2014. As a result, none of the old photos got saved on my Messages app either. I looked at a Time Machine Backup and it has been the case since September (no earlier backups available). So, it's unclear how long this issue has been going on for my Messages app and how related it is to my iPhone problem.


In any case, if any of you use Messages, you may be able to recover your photos in that directory provided it didn't get trashed like mine did. I moved the file and created a new Attachments directory. Upon relaunch, Messages started properly storing new photos in there again.


Either there was a really terrible bug in the Apple software or something malicious has happened.



P.S. I'm running OS 10.9.5 Mavericks. There is a thread of people with this problem on Yosemite here:

No pictures are shown in Message om Mac


This seems like a pretty seriously terrible bug. I will be talking again to AppleCare on Wednesday and I hope they can escalate this.

Dec 22, 2014 7:12 AM in response to kkc

I am having the same problem on a iPhone 5s and 6 plus iOS 8.1.1 and 8.1.2. Looks like it started around December 12th for me. All text is there just no images from any messages, just ? and image file name. I did everything from the forum and nothing worked. Also reset phone and restored from old back up and did not work. In doing so noticed some of my recent backups didn't show up in the cloud to use. I talked with apple support online via chat, then phone supervisor and then advanced supervisor. They are aware that this is a problem for a significant number of people and have a group of engineers working on it. They said a fix hopefully should be in the next update. We'll see.

Photos in iMessages/SMS are missing

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