I have been fan of Apple for sometime now. However, my 2011 model MacBook was giving me the proverbials - slow, apps hanging. It was like my worst PC experience.
After a visit to the friendly tech guy at the Apple Store it was decided I needed to downgrade from Yosemite to Mavericks. As much as I wanted the latest OS, my MacBook wasn't up for the task (even though it should be).
While it took a few hours over a weekend weekend and a few visits back and forth, it cost me nothing and the service from the Apple store was free, courteous and professional. My faltering faith in Apple is restored - and so is my MacBook.
Sure - I don't have the Yosemite and will miss it - but I will trade that to having my MBP back to the performance I was used too.