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iPhone 6 plus blue screen and reboot

when I'm using a certain app my iPhone 6 plus crashes a blue screen appears and then reboots. Is anyone else experiencing this?

iPhone 6 Plus, iOS 8

Posted on Oct 27, 2014 10:59 AM

Reply
86 replies

Sep 19, 2017 9:43 AM in response to Ricardo_Solares

So have we all come to realise that all these problems are due to a poorly designed phone that when bent, loosens off chips and causes ALL KINDS OF PROBLEMS? I fix these as a non Apple ELECTRICAL ENGINEER and if you search around, you will see they ALL ENDED UP DEAD. I have a box with 50 nice looking iPhone 6 that are all dead from the base band chip coming loose. I bet this post gets pulled!

Oct 29, 2014 6:06 AM in response to Ricardo_Solares

For me, I did on my iPhone 6+ but the iOS 8.1 update solved the problem on my end, so far no crashes, even with heavy browsing, video streaming and app usage. I suggest you try to update to iOS 8.1 to see if it solves it for your device.


Unless if you did update to iOS 8.1, then I believe it is best to go into Settings -> General -> Reset -> Erase All Content and Settings (ALERT: BEFORE YOU DO THAT, MAKE SURE TO BACK UP YOUR IPHONE TO ITUNES SO YOU DO NOT LOOSE ANY PHOTOS AND CONTACTS). This will erase your phone and you should do a clean install of all apps, musics and other media, though only allow contacts to be reimported into your phone via iTunes.

Oct 29, 2014 7:30 AM in response to Ricardo_Solares

Hummm... This is odd... iOS 8.1 solved it for me, must be an OS bug. If it is too severe to tolerate, I suggest erasing the device and start fresh. Otherwise, I don't know then... I for now won't hold my breathe and claim it to be an iPhone 6+ defect but the iOS 8 compatibility with iPhone 6+ is not as stable... The iPhone 5S and 6 is not fairing any better with users claiming to have connectivity and photo app bugs...


+It appears the solution is - Apple needs to address this issue in order to solve it, clearly iOS 8.1.1 need to fix all or most of the problems across the board and they need to improve compatibility across the board.

Nov 7, 2014 1:15 PM in response to Ricardo_Solares

I have a similar problem. My iPhone 6 Plus 128GB reboots itself a few times a day. Typically, either when I an unlocking or kicking off a spotlight search. I took it the the Genius bar at the Apple Store and got the most frustrating advise. They want me to erase the phone and manually install all the apps (304) again (losing all the data for each of those apps). They recommended that restoring from iCloud was my issue and that I needed to start clean for .


Essentially, Ben at the whitehall, pa Apple store told told me he does it at least once a year. Losing all my data and starting over, I might as well return the phone and start over with an Android and have some money left in my pocket--if Apple wants me to start all over again anyway.

Nov 13, 2014 7:54 AM in response to Ricardo_Solares

My iPhone 6+ 128GB has been working perfectly for 4 weeks until I loaded 20K photos on it this morning which pushed the usage to over 60GB. Then I had the first terrible crash in the evening while playing a song via my car audio and it entered an indefinite reboot loop. Finally I managed to shut it down. After turning it back on, i took out 20K photos, sync it, so the usage falls below 50GB; now it works perfectly. I did not have to fall back to factory setting. The backup on my Macbook works perfectly. Both apps and data on the phone are intact. So I guess as long as you don't cross the 60GB boundary, it works.

It seems related to flash memory as many suspected. So I don't think getting a new one at this time with the same flash memory architecture would solve this. I guess we will need to wait for the recall!!!

Gary

iPhone 6 plus blue screen and reboot

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