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itunes 12 track names not found and user not registered for online use

I recently downloaded itunes 12, and now when I try to import a CD the track names or CD information is not found.... So when I click on options to Get Track Names....it tells me user is not registered for online use... I am running windows 7.

I have tried un-installing and re-installing - didn't work.

I have tried removing a file and then have it repaired... didn't work.

Any other ideas on how to solve this problem?

Windows 7

Posted on Oct 27, 2014 12:22 PM

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46 replies

Dec 4, 2014 12:32 PM in response to Michael Costello1

Running Windows 7 and Chrome with same problem. I could not delete the entire Roaming--> "Apple Computer" folder because I got an error message that one or more files was in use. I had already closed iTunes so looked for any Apple processes running and suspended them. Still would not show track titles and got error message. Then I decided to delete ONLY the iTunes set of folders within the main folder. Started iTunes and it worked-- all the track titles are back and no error messages.I then released the suspension on all my Apple processes.

itunes 12 track names not found and user not registered for online use

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