iOs 8.1 Mail app keeps asking for iCloud password

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Niznolwd Author

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iOs 8.1 Mail app keeps asking for iCloud password

Since the update to iOs 8.1 i have a problem with my mailbox.

Every time i want to create a new mail, it asks me for my iCloud password.

This happens on my iPhone (6) and iPad (Air) while im in my iCloud inbox, Gmail inbox, or just the general overview.

Whenever i press the create new mail icon it will ask for my iCloud password.

- When i give the iCloud password (correct one) it wont ask for it again in the next 15 mins

- When i dont give the iCloud password (cancel) i can just send mails but it will ask for the password whenever i create a new mail.

What i did:

- Remove iCloud account > reboot > Add iCloud account > didnt solve the problem

- Remove Keychain > didnt solve the problem

- Remove iCloud photo's > didnt solve the problem

- Remove iCloud mail > still asks for the iCloud password.

- Remove iCloud > solves the problem but i dont want to remove iCloud

- Disabled all iCloud options, (mail, contacts, etc) > didnt solve the problem

- Disabled 2 step verification > didnt solve the problem

Everytime i want to create a new mail, u see the phone/pad use the "syncing icon" 3x 5 seconds, maybe a link here?

Anyone else with any ideas that i can try?

iPhone 6, iOS 8.1

Posted on Oct 28, 2014 1:03 AM

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Answer 1

Oct 28, 2014 1:21 AM in response to Niznolwd

Settings mail Remove E mail Account then Add back again If you have more than one E mail do this for each Account. Cheers Brian

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Answer 2

Niznolwd Author

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Oct 28, 2014 1:36 AM in response to Briansyddall

Hi Briansydall,

Did remove all E mail accounts and did add them back, problem still exists sadly 😟

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Answer 3

Scoobs

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15 points

Oct 28, 2014 2:07 AM in response to Niznolwd

Hi Niznolwd,

I'm surprised you didn't find the other thread already talking about this exact issue. No fix yet, but I've detailed some other stuff to try, as suggested by AppleCare on this thread: Re: iOS 8.1: creating new mail asks for icloud password

My case has been escalated to engineering now from AppleCare and I will be posting any fixes that I receive from them on this thread.

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Answer 4

Niznolwd Author

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Oct 28, 2014 2:10 AM in response to Scoobs

Hi Scoobs,

Thanks for your reply, im also still in contact with Apple and lets keep eachother informed!

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Answer 5

Scoobs

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Oct 28, 2014 2:16 AM in response to Niznolwd

Hi Niznolwd,

Yes, good idea, Happy to do that.

Most recent idea from the AppleCare rep I'm speaking to is that my phone has not prompted me to accept the new iCloud terms and conditions and so it is stuck in a loop. He asked me to try to force the phone to display the new terms and conditions so that I could accept them by downloading and launching 'Find my Friends'. Didn't work though as the Find my friends app didn't prompt me. I'll let you know when I hear something new back from AppleCare.

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Answer 6

Niznolwd Author

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Oct 28, 2014 2:21 AM in response to Scoobs

Hi Scoobs,

I dont think ive accepted any new terms and conditions from iCloud.

Starting the app "Find my Friends" didnt ask me to accept any terms and conditions.

I have this problem on 2 devices. So it almost has to be something with the iCloud account itself! not the device..

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Answer 7

Scoobs

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Oct 28, 2014 2:28 AM in response to Niznolwd

Yes, that's true. That does make it sound like a problem with your iCloud account.

However, in my case, I don't have the issue on my iPad - which is signed into the same iCloud account. Also, on my iPhone I got the same issue even after I restored it as a new device and signed into a completely different iCloud account!

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Answer 8

Niznolwd Author

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Oct 28, 2014 2:48 AM in response to Scoobs

Ok,

I have the problem on my iPad and iPhone but when i sign in with my iCloud account on my work iPad and wait 15+ mins, it doesnt ask me for my password.

So its something that only happens on my own devices, maybe the problem is not linked to my iCloud account?

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Answer 9

Scoobs

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15 points

Oct 28, 2014 3:59 PM in response to Niznolwd

That's interesting that it didn't start to happen after a while on your work iPad. I just tried my iPad this evening and I'm getting the same iCloud password popup message when I try to create a new mail or enable "Contacts Only' in Airdrop.

I still think it's a problem with our iCloud accounts. Some flag in the system isn't set or something for some reason. I don't even have mail switched on in my iCloud account so there is no valid reason why Mail.app would try and authenticate to iCloud just because we create a new email.

Signing out of iCloud fixes the issue for me (not that it's a valid long term solution) so that points the finger directly at a setting on my server side iCloud account I think.

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Answer 10

Niznolwd Author

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Oct 29, 2014 4:13 AM in response to Scoobs

I also think the problem is related to my iCloud account.. When i dont use any of the iCloud options, just being logged i, it already asks for a password..

Im just too tired of this problem to do a fresh installation and such. I will just wait for Apple to come with some sort of solution.

Im mainly just hoping that updating to 8.1.1 will fix our problem! I will update through iTunes just to be sure when the update is available!

When i have any more information i will ofcourse share that!

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Answer 11

harlula

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Nov 2, 2014 4:32 AM in response to Niznolwd

I cant access icloud, email and app store ! Maps app doesn't work either...cmon apple sort this root of all evil icloud problem please!

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Answer 12

Nov 4, 2014 3:36 AM in response to Niznolwd

Same issue here: Every time I try to reply, compose, or forward an email, I am asked to enter my iCloud password. This has been happening since the iOS update. None of the fixes have worked for me. I even turned iCloud completely off and I am still asked for the password every time. Hoping for an answer soon. Also wondering how widespread this issue is. I couldn't find that much about it and not that many replies here.

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Answer 13

Joedoc60

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Nov 4, 2014 6:52 PM in response to FixItForBert

hhave same prob. Upgraded ipad to ios8.1 but NOT my iPhone. Both continually ask me to sign into iCloud since upgrade. Must be iCloud related. Hope fix is soon because constant sign in is a pain

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Answer 14

MPagani

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Nov 4, 2014 8:37 PM in response to Niznolwd

HI All,

The following worked for me:

Change default email to to iCloud, reply to email and wait for pop-up, type in password. Send an email, then go change default account back.

I have not received this issue again.

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Answer 15

Scoobs

Level 1

15 points

Nov 5, 2014 12:21 AM in response to MPagani

Hi Mpagani,

That didnt didn't work for me. As always, the password pop up disappeared temporarily after entering the password but it eventually started again.

Can you try enabling airplane mode and then sending an email to see if the popup comes back?

This is a quick way to recreate the issue

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