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iOs 8.1 Mail app keeps asking for iCloud password

Since the update to iOs 8.1 i have a problem with my mailbox.


Every time i want to create a new mail, it asks me for my iCloud password.


This happens on my iPhone (6) and iPad (Air) while im in my iCloud inbox, Gmail inbox, or just the general overview.


Whenever i press the create new mail icon it will ask for my iCloud password.

- When i give the iCloud password (correct one) it wont ask for it again in the next 15 mins

- When i dont give the iCloud password (cancel) i can just send mails but it will ask for the password whenever i create a new mail.


What i did:

- Remove iCloud account > reboot > Add iCloud account > didnt solve the problem

- Remove Keychain > didnt solve the problem

- Remove iCloud photo's > didnt solve the problem

- Remove iCloud mail > still asks for the iCloud password.

- Remove iCloud > solves the problem but i dont want to remove iCloud

- Disabled all iCloud options, (mail, contacts, etc) > didnt solve the problem

- Disabled 2 step verification > didnt solve the problem


Everytime i want to create a new mail, u see the phone/pad use the "syncing icon" 3x 5 seconds, maybe a link here?



Anyone else with any ideas that i can try?

iPhone 6, iOS 8.1

Posted on Oct 28, 2014 1:03 AM

Reply
94 replies

May 24, 2015 7:02 PM in response to Niznolwd

Well having tried _everything_ repeatedly over an over again. And driven myself nuts with this issue... I stumbled on as answer in another forum:
- Go into KeyChain Access on your Mac (yes really!)

- Look to see if there are multiple instances of your Apple ID public key (I had six). You can search on "Apple ID".

- Delete as many as it takes to leave you with only one.

- Phone starts behaving normally.


Not exactly the sort of intuitive behavior that Steve Jobs would have wanted. And step 3 may have been the Apple equivalent of Russian Roulette. But it worked.

iOs 8.1 Mail app keeps asking for iCloud password

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