Level 1

0 points

forgot my old apple id password and cant restore

Hi,

i cant sign out of icloud with my old apple id cause i dont know the password

tried to restore it but its not possible cause i can't remember my old e mail password also...

i have created a new apple id with my current working gmail, but now i cant sign out of icloud and log in with the new details,

what do i do !?

thanks

Shaniqwa

Posted on Oct 28, 2014 9:07 AM

23 replies

Shaniqwa Author

Level 1

0 points

Oct 28, 2014 10:10 AM in response to Jose@

again - i have created a new id and logged in the app store with it successfully! but icloud is the problem cause its not possible to sign out from icloud without the password.

Jose@

Level 1

5 points

Oct 28, 2014 10:28 AM in response to Shaniqwa

Try this.

If you're asked for the password to your previous Apple ID when signing out of iCloud

Change your Apple ID temporarily

If signing out and back in to iMessage or FaceTime didn't help, try these steps:

Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
1. Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
2. Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
3. Enter the password for your previous Apple ID.

Shaniqwa Author

Level 1

0 points

Oct 28, 2014 10:33 AM in response to Jose@

i can't do step 3 cause i don't know my previous apple id password

Jose@

Level 1

5 points

Oct 28, 2014 10:39 AM in response to Shaniqwa

Did you select Delete from My [Device]?

Shaniqwa Author

Level 1

0 points

Oct 28, 2014 10:41 AM in response to Jose@

yes, and then you must enter the password and i dont have it!

Jose@

Level 1

5 points

Oct 28, 2014 10:45 AM in response to Shaniqwa

If you're still asked for your previous Apple ID password, continue to the next step.

Update to the latest version of iOS

Update to the latest version of iOS on your iPhone, iPad, or iPod touch, then try signing out of iCloud again.

wegras

Level 6

15,311 points

Oct 28, 2014 10:52 AM in response to Shaniqwa

Shaniqwa wrote:

yes, and then you must enter the password and i dont have it!

As you accurately mentioned in your original post so ignore Jose and call Apple from the link above and if your case is genuine then They will likely assist you to reset your Apple id

Shaniqwa Author

Level 1

0 points

Oct 28, 2014 10:59 AM in response to wegras

i think that was the best advice so far , thank you 🙂

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

forgot my old apple id password and cant restore