iPhone 6 constantly disconnecting from Audi MMI

Hi, just to let you know I collected my new 4F0051510AL lightning cable yesterday and it has resolved the disconnection problem. I have also tested running the battery down to 10% and connecting my iPhone 6 and it works fine with no more disconnects. 🙂 This is apparently now the correct lightning cable for MMI 3G+.

The cable transfers Album Art but still no Video but at least it resolves this problem.

Guys after few months trying to fix this issue, i finally discover whats going on with this, I fixed it with an Extender Lightning Cable, few of the comments I was reading here were wright that if battery is high you have less problem, but it seems there is another problem with apple certified chips of the mmi adapter, with the extender all problems are fixed because the iPhone is trusting in the extender certified chip instead of the mmi adapter certified chip, and is never disconnecting in any battery level or situation, browsing and art cover working plus I have to mention I never update the MMI Firmware.

I tested with iPhone 6S IOS 9.1 on A6 MMI 3G+ and VW Touareg RNS850, with 4F0051510AL MMI Adapter + Ligthning Extender Cable (Photo Attached)(You can find it in most of electronic web shops as amazon or ebay... be sure is for audio/video/data as well for full working)

I just wanted to give you all a short feedback as my problems with the bluetooth connection have been solved. I mentioned that the problems with the iPhone disconnecting from the Audi started when I attached a tile (https://www.thetileapp.com/) to my keys. When I looked at the bluetooth settings of my iPhone every time the tile connected to it the audio connection to the car got lost. I don’t know if the tile is faulty because except for this it works without problems. After changing the connection settings of the tile in the app to a manual connection when needed I never had a random disconnect between the car and the iPhone again. I don’t think this will be the solution to everyone here, but maybe some more people have a tile or another bluetooth finder that cuts their car connection.

I have the same problem with my 2014 Audi A5/iPhone 6 with the 4F0051510AD lightning cable. This cable has now been replaced with a new 4F0051510AL lightning cable which my Audi dealer has ordered so I will see if this fixes the problem. Apparently this new AL cable also transfers Album Art and Video unlike the AD cable. I don't think it is an Apple iOS issue as my iPhone 5 and iPod Touch 5th Gen don't disconnect and they all have 8.1.1 installed, so seems more like a hardware issue.

I currently have the 4F0051510R 30 Pin cable with the lightning adapter and it works fine with the iPhone 6 and transfers Album Art but not video due to the adapter not supporting video transfer.

I didn't realise the 4F0051510AD lightning cable stayed connected if the phone was charged but I have just tested this and it does seem to be the case, still not ideal though!

I was having the same exact issue. I tried updating to iOS 8.2 and that did not resolve the issue. What did work for me was having the phone already 90% + charged before plugging it in. I have the AL cable with the yellow rings, and as long as I have close to a full charge, I do not have the disconnect issue.

Thank you ixi1985. A combination of the latest mmi cable, a lightning extension cable and disabling handoff fixed the problem. Connection now continuos, artwork transfers etc.

Guys,

Check this out:

http://www.viseeostore.com/products/viseeo-tune2air-wma1000.html

I had exactly the same..useless to wait for an iPhone update. Just get this and stream it over bluetooth :-) Works like a charm!

Happy streaming :-)

Sjoerd

Indeed: this seems to be a common proplem: my iPhone 6 constantly (and, it appears, randomly) disconnects from the MMI system in my 2014 A5.

Quote from MrB20VT's statement: "I updated the cable to the latest version (genuine Audi) to see if this solved the issue but it continues to do so. I didn't have the problem with my iPhone 5 which I never bothered to upgrade to iOS 8, so I suspect it's an iOS 8 problem. I've tried multiple ways of connecting, phone off, connect, then switch on. Phone on, connect, MMI on etc. etc. to no avail."

I follow MrB20VT suspicion: " it may be a charging issue as my phone was 100% charged this morning when I plugged it in, and everything worked fine but when I plugged in this evening (circa 45% charged) the constant disconnecting occurred again. It will connect, play a few seconds/minutes of a track, disconnect and then the process repeats.

Fully (or at least 90%) charged my Iphone 6 and the AUDI MMI connects perfectly well. It seems to be proofed that the problem is caused by IOS 8 rather than by any other software, app (bluetooth) or devise.

So APPLE have someone solving it and get us updated

I'm having this issue with my 2013 Audi S5, it's better when you put the phone in the glovebox holder (hiding under the shelf) but the phone still randomly disconnects and requires the input to be changed (i.e. media to radio and back to media). I'm using the Yellow MMI lighting cable, I've had my car at the dealership three times now with the technician being able to reproduce the problem on two iPhone 6's and an iPhone 5. I've had the cable and the MMI control module replaced without a solution. I've also seen the issue occur under iOS 7, 8 and 9 so at this point I'm pretty certain this is an Audi problem and I've confirmed that I have the newest firmware version for my head unit. I've spoke to Audi Canada customer relations today (and was told to pound sand) but it's been escalated and I'm suppose to have a manager call me tomorrow. As a side note, the technicians at my dealership have also spoken to Audi's technical service line multiple times without being able to find the cause.

I would encourage everyone here to call customer relations in their country and start having this issue logged. I've owned my Audi for 2.5 years now, one of which I spent waiting for the cable to be released and another 1.5 years of back and forth to the dealership. I've used many other cars in between (that aren't Audi) and was able to use my iPhone 5 and now 6 without issues.

Hallo at all,

i think i have found (with the help from the other Users here) the Problem..this problem exists for iPhone 6 and higher (6S etc.) because they need more power/electricity to charge as they oldest IPhones and the car disconnect the Phone! Many users at this online page and other Pages sayed that it is a charging Problem.. this is correct.. this helps for me (and i hope also for you guys):

1. i have buy an original Audi Adapter cabel (this depends on your car, ask an verified audi product seller which cabel suits for your audi, f.e exists Black adapter cabel for your Audi Multi Media interface with yellow, green or white rings. I will post some cabel to see them)

2. i have buy an 1meter cabel that will extends the original audi Adapter cabel (i will also post this cabel). this cabel must be a good one to can charge and also to can here music with this). with this cabel the iphone get less electricity and the Connection will remain. This is the cabel which i buy and it works for me

https://www.amazon.de/gp/aw/d/B00W1QQ3DE/ref=ya_st_dp_summary

3. You shoud have at least one song on the iPhone App 'iTunes Match'. if you dont have it you will be not able to open other Apps (f.e Radio, Spotify etc.) and hear your music! If you dont have buy a song from iTunes, dont worry.. Open your iTunes on your Computer connect your iPhone and drag and drop a Song (mp3) from your pc to your iTunes and them synchronise your iPhone with this song. So you shoud have now a song in your iPhone iTunes Match..

4. Thats helps for me and now i can here my music.. Sorry for my bad english

Hi - is it possible that the MMI software in your car requires an update? I ask because I had a similar problem with my iPhone 6 plus and BMW iDrive. Every few seconds disconnecting and reconnecting in an endless cycle. I downloaded and installed the BMW update and have had no connectivity problems since.

Dear all,

I have the same issue with the MMI system with my new Audi 2015 A5. When using the AL cable to hook up my Iphone 6 partly charged it will keep disconnecting after a minute or 90 seconds. Only when the phone is fully charged the system works perfectly. However, today I also tested my phone in a different Audi and there everything worked fine. Also, I checked a different phone and cable in my car (Iphone 4) and that worked fine also. I guess the problem is with the MMI system itself. First week of august my system will be checked... I will keep you posted.

One other note: I got a 2015 Audi S4 as a loaner car this past dealer visit and was provided with a yellow MMI lighting cable to test with. i tried two different iPhones with the car and had the same disconnect issue (iPhone 6 and 5) so I'm certain this is an Audi MMI or cable issue.

It certainly looks as though the phone needs to be +75% charged to avoid the issue. I've attached the latest cable ....AM directly and have used an extension cable with the same resulting 10 seconds of music before it cuts out and reconnects when under 75% Charge. Music and album covers are all visible for as long as mmi recognises the phone is attached. Audi garage did not have a clue. I'm not sure if the fault lies with Audi or Apple but either way it's ****** frustrating. Stumped on a fix.