iPhone 6 constantly disconnecting from Audi MMI

My iPhone 6 constantly (and, it appears, randomly) disconnects from the MMI system in my 2013 A6. I updated the cable to the latest version (genuine Audi) to see if this solved the issue but it continues to do so. I didn't have the problem with my iPhone 5 which I never bothered to upgrade to iOS 8, so I suspect it's an iOS 8 problem. I've tried multiple ways of connecting, phone off, connect, then switch on. Phone on, connect, MMI on etc. etc. to no avail. My current suspicion is it may be a charging issue as my phone was 100% charged this morning when I plugged it in, and everything worked fine but when I plugged in this evening (circa 45% charged) the constant disconnecting occurred again. It will connect, play a few seconds/minutes of a track, disconnect and then the process repeats.

iPhone 6, iOS 8.1

Posted on Oct 28, 2014 11:23 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 20, 2014 3:45 AM

Hi, just to let you know I collected my new 4F0051510AL lightning cable yesterday and it has resolved the disconnection problem. I have also tested running the battery down to 10% and connecting my iPhone 6 and it works fine with no more disconnects. 🙂 This is apparently now the correct lightning cable for MMI 3G+.


The cable transfers Album Art but still no Video but at least it resolves this problem.

65 replies

Jan 26, 2015 4:26 AM in response to MrB20VT

OK, guys, i recently bought an iphone 6 128 gb. I previously had an iphone 4s with excellent connectivity and showing all my songs artwork.


My mms (audi A3) got updated 6 months ago.


I Bought the 4FOO51 510 AL cable with the yellow ring and i just tested my iphone 6. it had 77% power and i didnt experienced connectivity issues. But it did frustrated me the fact that it doesn t show the artwork of the playing song. I will try to resyncronize my playlists with itunes hoping this will resolve this artwork problem and i ll keep updating this thread.


Has anyone else have the same artwork issue with this yellow ring cable?

May 6, 2015 2:41 AM in response to MrB20VT

Indeed: this this to be a common proplem: my iPhone 6 constantly (and, it appears, randomly) disconnects from the MMI system in my 2014 A5.

Quote from MrB20VT's statement: "I updated the cable to the latest version (genuine Audi) to see if this solved the issue but it continues to do so. I didn't have the problem with my iPhone 5 which I never bothered to upgrade to iOS 8, so I suspect it's an iOS 8 problem. I've tried multiple ways of connecting, phone off, connect, then switch on. Phone on, connect, MMI on etc. etc. to no avail."

I follow MrB20VT suspicion: " it may be a charging issue as my phone was 100% charged this morning when I plugged it in, and everything worked fine but when I plugged in this evening (circa 45% charged) the constant disconnecting occurred again. It will connect, play a few seconds/minutes of a track, disconnect and then the process repeats.

Fully (or at least 90%) charged my Iphone 6 and the AUDI MMI connects perfectly well. It seems to be proofed that the problem is caused by IOS 8 rather than by any other software, app or devise.

So APPLE have someone solving it and get us updated.


Apr 27, 2016 1:23 PM in response to In The Sky

maybe the cable restricts the extra power that the iphone 6 can use while charging.

I first thought it might take too much power from mmi when charging so that the mmi cannot handle it anymore and thus drops the connection.

but the disconnect from mmi is not a iPhone6(plus)-only problem.

I even had this issue with my iPod touch. Never tested it with the iPhone again after the iPod worked.

Dec 6, 2014 12:35 PM in response to John-M-O

The "AL" cable with a yellow ring on one end does not work. The phone needs to be near fully charged for it to work properly.

Hopefully there is a firmware update abailable from Audi at my next service visit or Apple releases a update to fix this issue.


in the meantime, if you want your iPhone 6 to work in your audi using this new cable, make sure it's fully charged.....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 constantly disconnecting from Audi MMI

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.